Javedkhan Pathan
Hyderabad
Summary
Dynamic System Administrator with proven expertise at Pro-Vigil Inc, enhancing IT infrastructure for 1500+ users. Skilled in endpoint security and IT automation, I implemented robust security policies and automated workflows, significantly improving provisioning efficiency. Adept at incident management and fostering a culture of security awareness among employees.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Senior System Administrator
at Pro-Vigil Inc
Hyderabad
08.2023 - Current
- Provide 24×7 IT infrastructure support for 4 global locations supporting 1500+ users, ensuring uptime, performance, and security.
- Act as Super Admin for NinjaOne, CrowdStrike, Webroot, Google Workspace, Microsoft 365, KnowBe4, RingCentral, YubiKey, OKTA and Ruckus.
- Administer Google Workspace including user lifecycle management, MFA enforcement, security policies, and data retention, reducing security risks.
- Automated onboarding and offboarding workflows, improving provisioning efficiency and access governance.
- Implemented endpoint security policies using CrowdStrike Falcon and Webroot, strengthening threat detection and response.
- Managed patching and health monitoring via NinjaOne with automation scripts to ensure compliance.
- Deployed and monitored KnowBe4 security awareness campaigns, increasing employee security compliance.
- Configured and managed wireless AP controllers, bandwidth policies, and network access controls.
- Monitored infrastructure using PRTG, adding sensors and alerts for proactive incident response.
- Virtual Guard Services Pvt. Ltd.
System Administrator (Network Infrastructure)L2
at Athena Global Technologies Pvt. Ltd.
Hyderabad
12.2021 - 08.2023
- Worked in alignment with ISO 27001 ISMS policies and procedures.
- Managed FortiGate firewalls, including security policies, web filtering, and rule optimization.
- Configured and supported VPNs with MFA for secure remote access.
- Administered Office 365 services, backups, and security controls.
- Installed and managed wireless access points, PoE switches, and LAN infrastructure.
- Coordinated with ISP and leased line vendors to ensure network reliability.
- Handled asset lifecycle management, replacing EOL/EOS hardware.
- Provided L2 escalation support to system engineers.
Remote Support Engineer (Network)
at CMS IT Services Pvt. Ltd.
Hyderabad
01.2021 - 12.2021
- Delivered support following ITIL standards, managing incidents via ManageEngine and Zoho Assist.
- Resolved user tickets and calls within defined SLAs.
- Performed network troubleshooting using TCP/IP utilities and monitoring tools.
- Managed endpoint protection, patch deployments, and OS/application installations.
- Supported email services, Outlook configuration, PST migration, and mailbox backup/restore.
Network Engineer
NETRICH IT Solutions
12.2017 - 12.2020
- Installed, configured, and supported routers, switches, VPNs, DNS, and DHCP.
- Provided troubleshooting for network and system issues.
- Maintained enterprise servers, workstations, and network printers.
Education
MBA - Information Technology
Savitribai Phule Pune University
04-2017
BCA - Computer Science
BAMU
Aurangabad08-2012
Skills
- Endpoint Security & EDR (CrowdStrike, Webroot, TrendMicro, Symantec, Sophos)
- IT Automation & RMM (NinjaOne, ManageEngine)
- Cloud Administration (Google Workspace, Microsoft 365)
- Identity & Access Management (MFA, SSO, Okta, YubiKey)
- Patch Management & Compliance (ISMS)
- Network & Firewall Management (Fortinet, WatchGuard, Sophos)
- ITIL Processes & ISO 27001 Controls
- Monitoring & Alerting (PRTG)
- Access Control
- CompTIA
- Cryptography
- Cyber Forensics
- Data Security
- Disaster Recovery Planning
- Firewall Configuration
- Information Security Management
- Malware Identification
- Mobile Device Security
- Network Security
- Security Awareness
- Security Configuration
- Security Management
- Security Policies
- Threat Detection
- Threat Management
- Incident management
- Security policies
Certification
CompTIA Security+ Certified (Core cybersecurity principles).
Cybersecurity Professional Program Certified (IC) –(Practical security skills)
Fortinet Certified Fundamentals -(Network and firewall security).
NinjaOne Certified IT Professional – (IT operations, RMM, Endpoint's)
KnowBe4 Security Awareness Training –Security awareness & compliance).
RingCentral Certified Professional – (Unified communications collaboration).
Cybersecurity Professional Program Certified (IC) –(Practical security skills)
Fortinet Certified Fundamentals -(Network and firewall security).
NinjaOne Certified IT Professional – (IT operations, RMM, Endpoint's)
KnowBe4 Security Awareness Training –Security awareness & compliance).
RingCentral Certified Professional – (Unified communications collaboration).
Languages
- English
- Hindi
- Urdu
- Marathi
- Telugu
Timeline
Senior System Administrator
at Pro-Vigil Inc
08.2023 - Current
System Administrator (Network Infrastructure)L2
at Athena Global Technologies Pvt. Ltd.
12.2021 - 08.2023
Remote Support Engineer (Network)
at CMS IT Services Pvt. Ltd.
01.2021 - 12.2021
Network Engineer
NETRICH IT Solutions
12.2017 - 12.2020
MBA - Information Technology
Savitribai Phule Pune University
BCA - Computer Science
BAMU