JAVEED AHMED
Bangalore
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Experienced Marketing Specialist keeps up with tight deadlines and high-value customers. Successful at working with diverse teams to develop comprehensive approaches to marketing plans. Intelligent and insightful professional.
Overview
13
13
years of professional experience
Work History
Pricing Specialist
Diageo Business Services India
Bangalore
02.2020 - Current
- (BOLT Project)
- Retrieve volume data direct from customer portal (Direct customers)
- Updating trackers (invoice, deals, budget, and price claims trackers)
- Checking, updating and approval of Commercial agreements between Diageo and Grocer for RPC funding (DEALS - trigger funding) where applicable
- Proactive confirmation to buyer to raise invoice – on the back of approved Commercial Agreement
- Promotional invoice reconciliation/validation when invoices are not pre-agreed with customer
- Coding/Approving customer invoices received in Advantage
- Sense-checking if errors occur
- Send ledger report of issues and resolutions to account team (controller, NAMs) – via email/quip
- Schedule Weekly Calls with National Account Managers and Credit Controllers to review the Ledger
- Saving all the data, customer agreements, reports under Retention Record
- Zero control or audit failures
- Follow CARM requirements (save evidence appropriately, always use up-to-date policies and authorisation matrices)
- Pricing as a Service (PAAS- Specialist - PROMOTION)
- Base price/List price set up for NE Market- New Products
- Preparation and creating Credit notes of Rebate Agreement for NE Market
- Short Term and Long-Term discount price set up
- Free issue or Sample orders price set up
- Mixed Display price set up for Denmark
- Price Claim validation and approvals for Benelux and Nordics
- Provide approvals for any changes in Price date or price change for CE team and OTC
- Updating the Dropdown files and Promo sheets for new product set up and any Short-Term discounts
- Participate in Weekly cash calls for Benelux and Nordics
- Preparation of Weekly, Monthly and Annual validation reports
- Preparing Reconciliation files for any price difference between SAP and Customer Portal price setup
- Handling Admin Task related to shift allowance and transport.
- Created and maintained databases of product prices, discounts, and other relevant information.
- Drafted reports outlining proposed price increases due to fluctuations in costs or demand.
- Investigated complaints from customers about discrepancies between advertised prices and actual amounts charged.
- Built relationships with key suppliers in order to negotiate better rates for materials used in production processes.
E2E OTC Analyst
Diageo Business Services India Pvt Ltd
Bangalore
08.2016 - 12.2017
- Held responsible for applying cash received from regional credit controllers
- Working on UN billed and UN accounted items by extracting VF04 and VFX3 Reports
- Daily Clearing the OTC GL – 33427 (Clearing GL), 33421 (Direct Debit), 33426
- Following up on UN cleared GL entries with the Credit & Collections, Treasury and ABSC Treasury Team
- Manual billing for the order created by CSR team where manual billing is necessary
- Reversal of Invoices, Credit Notes, Debit Notes as per the request from Market
- Sending the WD1 Email of Unbilled and unaccounted reports as part of CARM– to Regional FD and FC
- Performing Reconciliation for OTC Clearing GL and Direct Debit GLs as part of Month end activity.
- Implemented strategies to take advantage of new opportunities.
- Developed dashboards to track productivity and expedite remediation of issues.
- Analyzed key performance indicators to identify effective strategies.
CREDIT CONTROLLER
Thomson Reuters
Bangalore
02.2014 - 08.2016
- (Successfully Transitioned the project from Australia)
- Proactive cash collection
- Handled daily order release
- Handled Debt factoring every six months for Australian Market (ALM) when customer exceeds the credit limit
- Handled customer queries and drive issue resolution (e.g., price, delivery issues & rebate)
- Managed relationship with customers, with the market (account managers, credit risk manager, Finance manager) and internally (e.g., customer service team, supply team, warehouse)
- Managed credit risk (monitor payment behaviour of customers and propose credit limit changes)
- Managed customer ledger (up-to-date information about overdue items) according KPI (reconciliation)
- Continuously looked for process improvements to drive customer satisfaction and raise service efficiency
- Maintained customer documentation/process documentation
- Reporting (daily, weekly, and monthly reports)
- Continuously improve the credit control/A&P/customer spend process
- Actively involved in promoting the CARM/Control agenda
- Prepared GL Reconciliation report for some of GL accounts
- Give input to cash forecasting/ Prepared Cash forecasting report every week
- Supported on OTC supporting functions and processing activities (billing, clearing, customer spend processing)
- Ensured all invoices are created on a timely manner, RFT
- Prepared Credit Exposure Report and Re-alignment report for the team
- Prepared DTP for ALM credit controller project
- Resolve all interface and EDI related issues
- Input to internal/external audits
- Adhered to controls/compliance environment
- Key Performance Indicator
- DSO, 91+ aged debt/7+ aged debt, Reason codes, Customer service, Cash collection (meeting target)
- Unallocated cash, direct debit process, releasing credit blocked orders, Discrepancy reports & Bad debt provision
- CUSTOMER SPEND/SERVICE (Order Management):
- Managed sales orders creation (Debits, credits, sundries and returns) delivery creation (Reversal and transfer the posting) and allocations of stocks, Price Claim, Claim settlement, Dispute management, GTME Validations and other market Validations
- Worked on CRM application for creation of Claims
- Timely handling all incoming queries and requests
- Managing billing issues and credit issues regarding the payments
- Continuously improving service levels in cooperation with the internal teams and other parts of the business to strive for excellence in a highly competitive environment
- Manage issue resolution for respective sales organisation(s)
- Helped new joiners in training and giving the complete knowledge about the process
- Actively involved in process improvement ideas when required to increase the process efficiency
- Prepared CRM DTP /SOP and got the same approved by the governance team and then circulated to the team members
- Actively participated in auditing the activities every month and promoting the CARM/Control agenda
- Organised Fun Activities for the team and handled team birthdays
- Major Contribution
- Received Peer Nomination Award for the month of November 2017 and received Appreciation Thank you Cards from Line Manager., Providing information on invoice status and helping the customer with the invoice issues
- Debt Collection via emails & phone calls to B2B customers, uploading invoices on the customer vendor portal
- Raise queries to TL and business in case of any discrepancy noticed related to invoice processing
- Take special care to avoid double booking
- Responsible for account analysis and reconciliation to understand and resolve discrepancies
- Review collection reports to ascertain status of collection and balances outstanding and evaluate
- Handle assignments such as: payment posting, application/offsetting of CM and overpayment, sending out collection/demand letters, monitoring of bounce checks, performs collection call for past due and delinquent accounts and payment negotiation
- Perform other duties and functions designated by management from time to time
- Having call with sales and other concerned team to discuss on the issues on the top accounts
- Major Contribution
- Getting all clients to register for paperless invoices and helped to get access on their accounts online which led to receive award for the major contribution.
Sr Customer Support Executive/Collections
Accenture Services India Pvt Ltd
Bangalore
05.2011 - 04.2013
- Mainly involved in inbound and outbound calls
- Analyzing the billing and payment queries of the clients
- Following up through emails for payments
- Maintaining highly confidential customer data
- Resolving disputes and clarifications which are raised by customers
- Major Contribution
- Received numerous monthly awards for going beyond the individual responsibilities
- Appreciated by the management with ‘Numero-UNO-Award’ (An award given to selected employees across Virgin Media Process for going above & beyond their individual duties, roles and exceeding in business operations).
Education
Bachelor of Commerce (B.Com) - Science and Commerce
Bangalore University, (Al-Ameen College of Arts
05.2012
Pre-University -
College from S J College
01.2009
S.S.L.C -
United Mission High School
01.2005
Skills
- Application: SAP, Salesforce (Classic & Lightning), Cloud, Siebel, CRM Application, Salesforce (Trust), Oswald, My Account (E-invoicing) Microsoft Excel, Dashboard Outlook & Office
- Skills: Data entry and management, knowledge of key accounting principles and procedures, Accounts Receivable Lines of Business, US collections at consumer level, Credit Controller for Australia and EMEA Specific
- BI Dashboards
- Issue Identification
- Root Cause Analysis
- Process Improvements
- Risk Analysis
- Trend Analysis
- Evidence-Based Decision Making
- Contract Analysis
- Account Reconciliation
Timeline
Pricing Specialist
Diageo Business Services India
02.2020 - Current
E2E OTC Analyst
Diageo Business Services India Pvt Ltd
08.2016 - 12.2017
CREDIT CONTROLLER
Thomson Reuters
02.2014 - 08.2016
Sr Customer Support Executive/Collections
Accenture Services India Pvt Ltd
05.2011 - 04.2013
Bachelor of Commerce (B.Com) - Science and Commerce
Bangalore University, (Al-Ameen College of Arts
Pre-University -
College from S J College
S.S.L.C -
United Mission High School
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