JAVEED MOHAMMAD
Team Leader
Hyderabad,TG
Summary
A highly accomplished and results-oriented Team Lead with 10+ years of experience in fraud operations within the banking industry. Proven ability to minimize fraud losses and enhance customer safety through strategic leadership, collaborative team building, and data-driven performance improvements.
Overview
13
13
years of professional experience
Work History
Team Lead - Fraud Operations
Cognizant Technologies Pvt Ltd.
04.2021 - 05.2024
- Led a team of 20 full-time employees in Fraud Operations, driving Performance and Efficiency
- I'm skilled at creating detailed reports – whether they're monthly, weekly, or daily
- These reports include productivity dashboards, quality assessments, and insightful analysis to help us stay on top of things
- Achieved a 20% increase in team efficiency through process optimization and effective training
- Reduced processing time by 15%, enhancing overall operational effectiveness
- Established clear expectations and defined strategic goals to ensure alignment with service level agreements (SLAs)
- Developed and implemented training programs focused on knowledge sharing and task processing
- Created a supportive team environment to ensure compliance with company policies and thorough customer checks
- Successfully exceeded performance targets by 20% through strategic process optimization initiatives and targeted training programs
- Recognized for developing and implementing process improvements that resulted in a 15% decrease in processing time, significantly enhancing operational efficiency
- Conducted thorough investigations of suspected fraudulent activities related to card operations, ensuring adherence to established service level agreements (SLAs) and regulatory requirements
Fraud Officer - Fraud Operations
HSBC
03.2020 - 01.2021
- Responsible for supporting fraud prevention and detection efforts within card operations, ensuring timely and accurate processing while minimizing risk and maintaining customer satisfaction
- Contributed directly to maintaining the integrity of banking operations by diligently investigating and addressing potential fraud cases
- Conducted thorough investigations of suspected fraudulent activities related to card operations, ensuring adherence to established service level agreements (SLAs) and regulatory requirements
- Performed comprehensive reviews and remediation screenings for commercial banking customers to identify and mitigate potentially fraudulent activities
- Collaborated effectively with internal stakeholders, including card operations teams, to resolve issues, improve processes, and enhance customer satisfaction
Senior Representative - Fraud Operations
Synchrony Financials India Pvt Ltd.
04.2019 - 12.2019
- Responsible for contributing to fraud prevention and detection efforts by reviewing transactions, analysing data, and ensuring compliance with established procedures, ultimately contributing to a secure and positive customer experience
- Analysed written requests, reviewed daily transactions, and investigated exceptions to identify and mitigate potentially fraudulent activities
- Monitored work queues diligently to ensure timely and accurate processing of accounts, adhering to established business procedures and service level agreements
- Responded to customer inquiries via email, providing timely and accurate information, resolving issues, and documenting all actions taken
- Maintained comprehensive process documentation, ensuring clarity, accuracy, and adherence to industry best practices
Senior Associate – Technical support
Tech Mahindra
10.2018 - 02.2019
- Joined Verizon as a Senior Associate in Technical Support, focusing on DSL voice processes for the past four months
- Responsible for providing first-line internet services and post-sales support for modems
- Performed troubleshooting and diagnostics to identify and resolve internet connectivity issues, expertly guiding customers through modem installation, configuration, and customization processes
- Escalated complex technical issues to Network Engineering teams or field technicians, providing detailed information to facilitate timely resolution
Sourcing Associate - Procurement
Dupont India Pvt Ltd.
11.2017 - 09.2018
- Responsible for ensuring compliance with global trade regulations, managing purchase orders, and supporting the seamless integration of operations during a major corporate merger, highlighting adaptability and a commitment to operational excellence
- Managed compliance screening processes for US and EU products within Global Trade Services, ensuring adherence to international trade regulations and company policies
- Transitioned into a procurement role, efficiently handling purchase orders and meticulously managing vendor relationships
- Played a pivotal role during the DuPont and DOW merger, focusing on contract separation for three distinct divisions: AGCO, MATCO, and SPECO
- Leveraged SAP expertise to ensure accurate and efficient processing of trade and procurement transactions
Process Developer - Banking
Genpact India Pvt Ltd.
12.2010 - 08.2014
- As a Subject matter expert in a dynamic operations team supporting a financials major arm of a Fortune 10 company
- The business supported in the lending business to established mid cap companies and first-time manufacturers and dealers
- The basic role is to perform a Credit Review for the dealers (Prospect and Existing) for an esteemed automotive financing organization Performing extensive analysis of the Risk involved in financing a particular dealer Credit investigation and public record search, search includes Bankruptcy, Suits, Liens and Judgments
- Managed, trained, and mentored a team of seven financial analysts, fostering a high-performing team environment and ensuring the accurate processing of financial data within the ERP system
- Served as a Subject Matter Expert (SME) for a Fortune 10 company's operations team, providing guidance and support to ensure adherence to best practices and regulatory requirements in financial data processing
- Collaborated with senior team members to consistently achieve and maintain exceptional quality standards, high productivity levels, and timely turnaround times (TAT)
- Contributed to the efficient and accurate processing of financial data, ensuring compliance with internal controls and industry best practices within a fast-paced banking operations environment
Education
Masters of Business Administration (MBA) -
Manair College of Management
06.2010
B.com - Computers
Sri Kavitha Degree College
03.2008
Skills
- Advanced Excel
- Power Pivot
- Power Query
- Team Management
- Performance Management
- Training & Collaboration
- Soft Skills
- Communication
- Teamwork
- Leadership
- Problem Solving
- Adaptability
- Time Management
- Customer Focused Motivation
- Analytical Decision Making
- Core Competencies
- Team Leadership & Management
- Fraud Detection & Prevention
- Process Enhancement & Optimization
- Data Analysis & Reporting
- Customer Experience Management
Awards
- Received the Gold award and two times bronze award for the display of high level of commitment in clearing huge volumes and receiving exceptional feedback from customers.
- Received an award for going ‘Above and Beyond the Call of Duty’ – for having cleared month and quarter end backlogs.
- Filed lean ideas of preparing cheat sheets to work upon the difficult statements developed a more intuitive and efficient excel for reviewing financial statements, improving overall quality and accuracy of the process.
- Received 'Leaders Note of Appreciation' as part of the acknowledgement drive in XCELERATE 2.0 for quick and quality work.
Knownlanguages
- English
- Hindi
- Telugu
- Urdu
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages
English
Upper intermediate (B2)
Hindi
Upper intermediate (B2)
Telugu
Upper intermediate (B2)
Interests
Stock Market
Financial trends
Timeline
Team Lead - Fraud Operations
Cognizant Technologies Pvt Ltd.
04.2021 - 05.2024
Fraud Officer - Fraud Operations
HSBC
03.2020 - 01.2021
Senior Representative - Fraud Operations
Synchrony Financials India Pvt Ltd.
04.2019 - 12.2019
Senior Associate – Technical support
Tech Mahindra
10.2018 - 02.2019
Sourcing Associate - Procurement
Dupont India Pvt Ltd.
11.2017 - 09.2018
Process Developer - Banking
Genpact India Pvt Ltd.
12.2010 - 08.2014
B.com - Computers
Sri Kavitha Degree College
Masters of Business Administration (MBA) -
Manair College of Management
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