JAVEED MOHAMMAD
Hyderabad
Summary
Banking professional with over 10 years of experience in fraud operations and team leadership. Skilled in managing fraud monitoring processes and developing standard operating procedures. Expertise in creating performance dashboards and delivering actionable reports to stakeholders. Strong background in banking operations and risk management, emphasizing data analysis for strategic decision-making.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Team Leader
Cognizant India Pvt Ltd.
Hyderabad
04.2021 - 05.2024
- Implemented process improvements to streamline operations and reduce delays.
- Monitored performance metrics to ensure quality standards were maintained.
- Maintained a positive work environment that promoted collaboration between team members.
- Offered training and support to keep team members motivated and working toward objectives.
- Delegated daily tasks to team members to optimize group productivity.
- Established clear expectations for employees, providing guidance when needed.
- Resolved customer complaints in an effective manner while maintaining a high level of customer service.
Fraud Officer
HSBC India
Hyderabad
03.2020 - 01.2021
- Monitored transactions for suspicious activities and potential fraud risks.
- Investigated alerts using advanced analytics and fraud detection tools.
- Collaborated with teams to develop and implement fraud prevention strategies.
- Trained staff on fraud detection practices and reporting procedures.
- Reviewed customer accounts for irregularities and escalated findings as needed.
- Analyzed patterns in fraudulent behavior to enhance detection methods.
Senior Representative
Synchrony Financials India Pvt Ltd.
Hyderabad
04.2019 - 12.2019
- Collaborated with cross-functional teams to streamline communication processes.
- Facilitated team meetings to discuss operational improvements and best practices.
- Implemented quality assurance checks to ensure compliance with company standards.
- Resolved complex customer issues by coordinating with relevant departments effectively.
- Analyzed customer data to identify trends and develop strategies for improvement.
Senior Technical Associate
Tech Mahindra
Hyderabad
08.2018 - 02.2019
- Designed network infrastructure to support client connectivity and service delivery.
- Managed troubleshooting processes to resolve network issues and minimize downtime.
- Provided technical support to customers via phone or email.
- Monitored network performance and identified potential issues.
Sourcing Associate
Dupont India Pvt Ltd.
Hyderabad
11.2017 - 09.2018
- Analyzed market trends to identify cost-saving opportunities in procurement.
- Managed purchase orders and ensured timely delivery of materials.
- Strengthened traceability, developing organization systems for purchase orders, invoices, pricing and reports.
- Processed purchase orders and tracked shipments to meet delivery deadlines.
- Responded promptly to inquiries from customers regarding availability of materials or services from suppliers.
- Created reports on supply chain trends, costs, timelines. for senior management review.
Process Developer
Genpact India Pvt Ltd.
Hyderabad
12.2010 - 08.2014
- Designed process workflows to enhance operational efficiency and effectiveness.
- Analyzed data to identify areas for improvement in existing procedures.
- Developed training materials to educate staff on updated processes and tools.
- Documented standard operating procedures for consistency and compliance purposes.
- Led initiatives to streamline communication between departments for better coordination.
- Mentored junior team members on best practices and process optimization techniques.
- Documented all changes made to a process along with reasons for making those changes.
Education
MBA - Finance
Manair College of Management
Khammam03-2010
Bachelor of Arts - Computer And Information Sciences
Sri Kavitha Degree College
Khammam03-2008
Skills
- Process improvement and operational efficiency
- Effective communication
- Cross-functional collaboration
- Data analysis
- Performance monitoring
- Fraud detection
- Customer service and support
- Team leadership
Accomplishments
- Received the Gold award and two Bronze awards for the display of a high level of commitment in clearing huge volumes and receiving exceptional feedback from customers
- Received an award for going 'above and beyond the call of duty' for having cleared month-end and quarter-end backlogs
- Filed lean ideas for preparing cheat sheets to work on the difficult statements
- Developed a more intuitive and efficient Excel for reviewing financial statements, which enhanced the team's ability to analyze them effectively
- By incorporating these updates into training sessions, I helped improve the overall quality and accuracy of the process, ensuring better results and a more streamlined workflow
- Received 'Leaders' Note of Appreciation' as part of the acknowledgement drive in XCELERATE 2.0 for quick and quality work
- I have received numerous customer appreciations, also in the form of monetary awards, since hitting production
Certification
- Certified Yellow Belt Lean Six Sigma from Sparen & Gewinn Consulting
- Certified fraud prevention, dispute resolution, and PCI-DSS from Udemy
Languages
English
First Language
Timeline
Team Leader
Cognizant India Pvt Ltd.
04.2021 - 05.2024
Fraud Officer
HSBC India
03.2020 - 01.2021
Senior Representative
Synchrony Financials India Pvt Ltd.
04.2019 - 12.2019
Senior Technical Associate
Tech Mahindra
08.2018 - 02.2019
Sourcing Associate
Dupont India Pvt Ltd.
11.2017 - 09.2018
Process Developer
Genpact India Pvt Ltd.
12.2010 - 08.2014
MBA - Finance
Manair College of Management
Bachelor of Arts - Computer And Information Sciences
Sri Kavitha Degree College