Jawahar Gowthaman
Dublin
Summary
Experienced in night shift operations and guest service, with a strong focus on public area cleaning and foyer maintenance. Skilled in guest luggage handling, room escorting, and housekeeping coordination for overnight requests. Proficient in function room preparation, event set-up, and maintenance fault reporting while maintaining security awareness. Adept at handling guest complaints during night hours and ensuring foyer presentation meets Aloft brand experience and Marriott standards. Collaborates effectively with the Night Manager/Auditor, demonstrating attention to detail and an eye for perfection. Flexible for overnight and weekend shifts, aiming to enhance operational efficiency in hospitality settings.
Overview
1
1
year of professional experience
2026
2026
years of post-secondary education
Work history
Night Porter
Barbeque Nation
Bangalore
01.2024 - 01.2025
- Greeted and assisted late-arriving and early-departing guests, providing Aloft-style service with recommendations for local attractions, transportation and hotel amenities.
- Coordinated with housekeeping team to address overnight guest requests for additional amenities, room service orders, extra towels or service requirements.
- Carried guest luggage, escorted guests to their rooms and provided orientation to hotel facilities, ensuring smooth check-in/out experiences during night shifts.
- Maintained foyer, public areas and entry/exit doors in pristine condition, performing regular cleaning checks, table wiping and floor maintenance throughout overnight hours.
- Prepared function rooms and meeting spaces for next-day events, setting up layouts, equipment and presentation standards before morning service.
- Reported maintenance faults, security concerns and suspicious activity immediately to Night Manager/Auditor, ensuring guest safety and operational continuity.
- Handled guest complaints and requests professionally during night hours, resolving minor issues on the spot and escalating to supervisors as required.
- Conducted security-conscious patrols, ensuring all doors/windows remained secure and monitoring CCTV/common areas during quiet overnight periods.
- Supported Night Auditor with front desk coverage, processing late check-outs and providing backup during peak night operations.
- Collaborated with all overnight departments (housekeeping, security, F&B) to maintain seamless hotel operations and the distinctive BBQ Nation guest experience.
Education
MBA - Project Management
Dublin Business School
IrelandBachelor of Engineering (B.E.) - Electronics & Communication
RMK Engineering College
IndiaSkills
- Night shift operations and guest service
- Public area cleaning and foyer maintenance
- Guest luggage handling and room escorting
- Housekeeping coordination for overnight requests
- Function room preparation and event set-up
- Maintenance fault reporting and security awareness
- Guest complaint handling during night hours
- Foyer presentation and table cleaning
- Aloft brand experience / Marriott standards
- Team collaboration with Night Manager/Auditor
- Attention to detail and eye for perfection
- Flexibility for overnight/weekend shifts
AVAILABILITY
- Immediate start
- Flexible schedule - any time & any day including night shifts.
Timeline
Night Porter
Barbeque Nation
01.2024 - 01.2025
Bachelor of Engineering (B.E.) - Electronics & Communication
RMK Engineering College
MBA - Project Management
Dublin Business School