Jawahira Banu

Experienced systems engineer with 3+ years in infrastructure management and networking. Proven success at Infosys, ascending to a leadership role overseeing the storage team. Recognized for managing robust backup and storage solutions where seeking a challenging opportunity to apply an expertise and drive innovation in a dynamic environment. Proficient in optimizing system performance and enhancing operational efficiency. Committed to staying abreast of emerging technologies for cutting-edge solutions. Eager to contribute technical acumen and leadership experience to a forward-thinking organization.

• Implemented proactive measures that significantly reduced the occurrence of storage-related disruptions in production systems.
• Enhanced capacity planning processes, resulting in optimized storage utilization and cost savings for the organization.
• Successfully resolved critical storage issues during on-call rotations, ensuring minimal impact on Macy's production environments.

Storage and Backup Engineer, Macy's Tech, Us client, 04/01/21, 

As a key member of Macy's Storage Team, I played a pivotal role in enhancing the company's capacity management practices. My focus was on ensuring optimal storage utilization and performance for critical IT infrastructure.,As a key member of Macy's Storage Team, I played a pivotal role in enhancing the company's capacity management practices. My focus was on ensuring optimal storage utilization and performance for critical IT infrastructure.,

Responsibilities:

• - Proactive Storage Management: Proactively identified and addressed potential storage bottlenecks, ensuring uninterrupted performance for production systems, by working on 3par SSMC for LUN masking, Host creation and deletion, VV and VV sets creation, App volume sets creation, involved in windows migration process, firmware upgradation, CPG creation.
• - Cross-Functional Collaboration: Collaborated seamlessly with cross-functional teams to facilitate effective capacity planning and allocation, aligning storage resources with business needs working under various ticket management at Servicenow tool.
• - 24/7 Support: Participated in regular on-call rotations, delivering 24/7 support and troubleshooting storage-related issues to minimize downtime and maintain production environment stability.
• - Vendor Collaboration: Gained extensive experience collaborating with various storage vendors like IBM, HPE, Oracle and NetApp for various Drive and Node failures occurs during working hours.,
• - Technologies and Tools: Leveraged a variety of storage technologies and tools to achieve optimal storage performance and efficiency. I have been working with HP 3par storage arrays, Oracle zfs arrays, NetApp ontap 9 series, Cohesity tool for backup.
• - Ticketing Tools:, - Provided L3 support for users, proficient in using ticketing tools to streamline issue tracking and resolution processes. ServiceNow ticketing tool in my project to resolve the queries.