Jay Bumpus

Attained status within top 200 stores across company while at Cayuga

• Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
• Managed inventory control, cash control, and store opening and closing procedures.
• Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
• Assisted with hiring, training and mentoring new staff members.

• Pulled, verified, and packaged items for shipment.
• Prepared shipping documents and invoices, processed payments, and fielded client questions.
• Enhanced customer satisfaction by resolving shipment issues promptly and professionally.
• Reduced order errors with thorough quality control checks before dispatching shipments.
• Maintained positive relationships with representatives of UPS, FedEX, USPS, and DHL shipping companies.

• Supervised day-to-day operations to meet performance, quality and service expectations.
• Maintained a clean, safe, and organized store environment to enhance the customer experience.
• Developed strong working relationships with staff, fostering a positive work environment.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
• Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.