Jay Ghatge

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• Job Focus: Assembling, configuring, and repairing desktop PCs or workstations based on customer specifications or company requirements.
• Skills:
• Knowledge of PC hardware components (motherboards, CPUs, RAM, storage devices, power supplies, etc.)
• Proficiency in installing and troubleshooting operating systems and software
• Understanding of hardware compatibility and performance optimization
• Familiarity with building custom systems for gaming, business, or professional use
• Responsibilities:
• Assembling and testing PCs to ensure proper functionality and performance
• Diagnosing and troubleshooting hardware and software issues
• Providing technical support and advice to customers on PC builds and upgrades
• Installing and configuring operating systems, drivers, and software
• Ensuring systems meet customer or industry specifications
• Performing system maintenance, upgrades, and repairs as needed
• Tools and Equipment:
• Computer hardware testing tools (multimeters, diagnostic software)
• Software for system configuration and performance analysis
• Anti-static equipment for safe assembly and handling
• Environment: Typically works in a workshop, repair center, or as part of a tech support team, but can also work remotely depending on the employer.

• As a Sales Executive, your primary role is to engage with customers, understand their needs, and recommend the best mobile devices to suit them. I stay up to date with the latest mobile technologies and trends, ensuring you are well-versed in the features and benefits of new devices. This allows you to offer informed and tailored suggestions to customers, helping them make confident purchasing decisions. Your expertise in mobile tech enables you to provide valuable insights, build trust with customers, and drive sales by promoting the most relevant products.
• Implemented processes for cross-selling products or services based on customer needs.

As a Customer Care Executive at THE MEDSUM, I was responsible for handling client checks, drafting Letters of Representation, and ensuring their accurate and timely dispatch to hospitals, chiropractors, banks, and police stations. Additionally, I managed both inbound and outbound calls and provided chat support through the law firm’s website, assisting clients with their concerns, resolving issues, and ensuring they received top-quality service until they were fully satisfied.

During my time at the company, I developed a deep understanding of customers from diverse cultures, races, and countries, allowing me to tailor my approach to meet their unique needs. My role involved actively listening to clients, addressing their concerns, and efficiently transferring them to their dedicated lawyers.

I excel at multitasking and organization, often handling the workload of three employees in a single day while exceeding expectations. I took on overtime work, covered for colleagues during their leaves, and played a key role in clearing two months’ worth of pending backend work within just a few months of joining. My ability to manage clients from different backgrounds, combined with my strong problem-solving skills, significantly contributed to the company's efficiency and customer satisfaction.