Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Awards
Timeline
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Jay Kumar

Jay Kumar

Bangalore

Summary

A strategic and results-driven technology executive with over 20 years of international experience delivering large-scale software engineering excellence across diverse sectors, including banking, insurance, manufacturing, and automotive. Possesses a proven record of leading the end-to-end delivery of complex IT solutions—from strategic architecture and secure development to testing and operational support—within global, multi-site environments.

Expertly manages substantial technology portfolios, exceeding $20 million in value, and currently directs a high-performing, distributed team of 40 engineers in developing scalable, high-impact solutions that directly advance core business objectives. Internationally seasoned, with a background as a software engineer that provides a foundational understanding of technical execution, complemented by extensive senior leadership experience.

Demonstrates recognized expertise in large-scale organizational leadership, having conceived and led comprehensive people strategies for over 700 associates, including talent development, resourcing, and HR initiatives in collaboration with corporate leadership. Adept at building resilient, innovative teams and cultivating a culture of excellence to deliver sustainable, high-quality engineering outcomes at scale.

Overview

23
23
years of professional experience
4
4
Certifications

Work History

Delivery Manager and Engagement Manager

Tata Consultancy Services
01.2024 - Current
  • Client & Growth Management: Cultivated key client relationships across the GCC region to align strategic objectives, manage expectations, and identify new revenue opportunities.
  • Revenue Generation: Drove consistent quarterly revenue growth, culminating in the addition of INR 2.7 Crore in the most recent quarter.
  • Digital Transformation Leadership: Directed managed capacity projects, overseeing cloud migration and digital transformation initiatives to enhance operational scalability and efficiency.
  • Innovation Implementation: Pioneering the implementation of a Generative AI solution within Application Management Services (AMS) to significantly boost productivity and automate processes.

Head of Account Operations

Tata Consultancy Services
01.2022 - 01.2024

Provided strategic leadership for all human resource functions, including talent acquisition, learning & development, and people management, ensuring alignment with corporate policies. Key achievements include elevating compliance rates to >95%, enhancing employee development through increased learning hours, and improving talent retention by reducing attrition by 2.5% through targeted engagement programs.

Program Manager / Project Manager

One of the largest Bank, USA
01.2010 - 01.2021
  • Directed a comprehensive VAPT remediation project for the Corporate and Institutional banking application suite, developing the Statement of Work based address critical security vulnerabilities. Retained top talent to ensure the successful delivery of the $190K project, resulting in additional business from the client.
  • Managed the large-scale GFB Migration program to fulfill a regulatory requirement for establishing three disaster recovery data centres. Oversaw multiple technical sub-projects and the migration of 34 applications and 500+ batch processes across 10 environments for Banking suite of applications.
  • Pioneered the enterprise Agile implementation, coaching development teams on Scrum/Kanban frameworks and facilitating the adoption of VersionOne and JIRA to enhance project tracking and delivery efficiency.

Program Manager / Project Manager

Major Insurance Company, Canada
01.2012 - 01.2014
  • Portfolio & Project Management: Directed a portfolio of strategic initiatives for a leading Canadian insurance provider, delivering key projects on time and within budget.
  • Cost Optimization: Spearheaded a project that identified and implemented efficiency gains, resulting in recurring savings of $500K annually.
  • Executive Recognition: Received formal commendation from senior management for the successful, time-sensitive delivery of a critical project.

Program Manager / Project Manager

Major Professional and Accounting Services Company, UK
01.2010 - 01.2012
  • Led a team to migrate tax-related applications from Fujitsu DC to TCS DC
  • The complexity of the applications draws a lot of attention to senior management
  • The Flawless completion of the project attracted lots of appreciation

Senior Developer, Team Lead

TCS
01.2005 - 01.2010
  • Major contribution in offshoring Lotus Notes Applications support to TCS
  • Developed multiple Lotus Notes Applications
  • Supported Lotus Notes workflow applications
  • Migrated desktop applications to web based
  • Supported security and messaging applications like Zantaz, SMC etc

Software Engineer

IBM
01.2003 - 01.2005
  • Developed an interface to implement SOX compliance.
  • Participated in the design and requirements gathering.
  • Converted the Lotus Notes application to Web based.

Education

Master of Computer Applications (MCA) -

Jadavpur University
01.2003

Skills

  • Project & Program Management: Agile, Scrum, PMP, Stakeholder Management
  • IT Delivery & Solution Development: Software Development Life Cycle (SDLC), Testing, Data Centers, Security
  • Risk Management, Vendor and contract Management, Service Management
  • People & Operations Management: HR Liaison, Resourcing, Learning & Development
  • Industry Expertise: Banking, Insurance, Manufacturing, Technology, Automobile

Certification

Certified Gold Mentor

Accomplishments

  • Certified Coach and Gold Certified Mentor at TCS, supporting leadership and talent development.
  • Led multiple concurrent projects exceeding $5M in value across diverse domains.
  • Delivered first-time implementation projects with high success and repeatable frameworks.
  • Managed varied project types including cloud, integration, and platform upgrades.
  • Enabled ~$10M in additional revenue through flawless program execution and client expansion.

Awards

Best Delivery Manager Award – Recognized for exceptional project execution and stakeholder management (2023), Outstanding Leadership Recognition – For leading a high-performing cross-functional team across multiple locations (2022), Excellence in Client Engagement – Awarded for building strong client relationships and adding significant revenue growth (2021), Top Performer Award – Recognized multiple times for outstanding contributions to IT solution development and management, Star of the Quarter Award – Awarded for consistently exceeding performance expectations., Best Program Manager Award (2017) – Recognized for excellence in program execution and team leadership., Best Team Award – Led a high-performing team that received organization-wide recognition.

Timeline

Delivery Manager and Engagement Manager

Tata Consultancy Services
01.2024 - Current

Head of Account Operations

Tata Consultancy Services
01.2022 - 01.2024

Program Manager / Project Manager

Major Insurance Company, Canada
01.2012 - 01.2014

Program Manager / Project Manager

One of the largest Bank, USA
01.2010 - 01.2021

Program Manager / Project Manager

Major Professional and Accounting Services Company, UK
01.2010 - 01.2012

Senior Developer, Team Lead

TCS
01.2005 - 01.2010

Software Engineer

IBM
01.2003 - 01.2005

Master of Computer Applications (MCA) -

Jadavpur University
Jay Kumar