JAY KUMAR NAIYA
Mumbai
Summary
Dynamic training professional with extensive experience at HDFC Life Insurance, specializing in employee development and performance assessment. Proven track record in designing impactful training programs and enhancing sales effectiveness through targeted coaching. Adept at curriculum design and fostering a collaborative learning environment, driving significant improvements in team competency and confidence.
Overview
15
15
years of professional experience
Work History
Deputy Training Manager
HDFC LIFE INSURANCE
03.2023 - 01.2025
- Facilitated product training for New Hire Training (NHT) batches
- Delivered sales training for induction batches to enhance team effectiveness
- Conducted branch visits to assess and identify training needs
- Activated Salespersons (SP) and provided Field Sales Leader (FLS) training
- Executed mock calls and certification practices to ensure readiness
- Led refresher training based on monthly target versus achievement analysis
- Held doubt-clearing sessions with SPs, providing tailored support
- Ensured SPs possessed comprehensive product knowledge and positioning expertise
Training Manager
ICICI LOMBARD GENERAL INSURANCE
07.2022 - 03.2023
- Developed and implemented training programs based on research to address identified needs
- Evaluated employees to pinpoint weaknesses and enhance performance
- Led onboarding and training new trainers, ensuring effective knowledge transfer
- Designed quarterly and annual training programs to meet organizational goals
- Conducted product training sessions and NHT batches for improved competency
- Created budget-friendly workshops and training initiatives to optimize resources
- Drafted clear and concise scripts for training delivery
- Assessed product knowledge through systematic evaluations
Senior Trainer
HOME CREDIT INDIA FINANCE PVT.LTD.
12.2016 - 08.2021
- Conducted NHT batch training and process training aligned with campaign requirements
- Delivered soft skills training to enhance customer experience and sales effectiveness
- Facilitated objection handling sessions and mock calls for certification preparation
- Provided timely feedback and actionable insights to improve sales and collections performance
- Collaborated with managers on process improvements and departmental development initiatives
- Led refresher training based on monthly quality reports from the quality team
- Organized Brain Share Path Shala sessions focused on various developmental topics for tele callers
- Clarified product knowledge for agents, boosting their sales skills and confidence
Sales Trainer
S2S ITSOLUTIONS PVT.LTD
05.2015 - 09.2016
- Conducted product training sessions following established processes
- Facilitated calls to demonstrate effective sales closing techniques
- Held doubt-clearing sessions with associates, followed by additional training
- Interviewed team members to assess skills and fit for roles
Team Leader
E-NEXT Financial Private Limited (Tata Enterprise)
01.2015 - 05.2015
- Handling a Span of control of 10 TSO & Quality Parameters
- Attendance report
- Taking products training
- Taking exams of the products
- Making a proper easy script
- Giving proper rebuttals to trainees
- Using different keys to understand the products properly
- How to probe to customers
- How to sell the products
- Giving basic knowledge about CRM systems
- Keeping a friendly environment while training
- Taking mock calls
- Giving mock calls
Team Leader/Sales Trainer
K.M Dastur Re-Insurance Pvt Ltd
06.2010 - 12.2014
- Handling product training and NHT batches
- Taking assessment of the products
- Making a proper easy script
- Giving proper rebuttals to trainee
- Using different keys to understand the products properly
- How to probe to customers
- How to up sell the products
Customer Service Executive
Effort BPOLTD
11.2009 - 05.2010
- Calling corporate and convincing them to attend seminars
- Taking Soup Calls and handling queries
- Handling Escalation Calls
- Awarded best employee in the month of FEB 2009
Education
T.Y.B.Com -
SIDDHARTH COLLEGE OF COMMERCE & ECONOMICS
03.2009
H.S.C. -
M.S.V Jr. College
02.2003
S.S.C. -
S.V. High School
Chembur03.2001
Skills
- Employee training and development
- Curriculum design
- Performance assessment
- Needs analysis
- Training facilitation
- Sales coaching
Languages
- English
- Hindi
- Marathi
- Gujarati
Personal Information
- Date of Birth: 06/07/85
- Nationality: Indian
- Marital Status: Married
Timeline
Deputy Training Manager
HDFC LIFE INSURANCE
03.2023 - 01.2025
Training Manager
ICICI LOMBARD GENERAL INSURANCE
07.2022 - 03.2023
Senior Trainer
HOME CREDIT INDIA FINANCE PVT.LTD.
12.2016 - 08.2021
Sales Trainer
S2S ITSOLUTIONS PVT.LTD
05.2015 - 09.2016
Team Leader
E-NEXT Financial Private Limited (Tata Enterprise)
01.2015 - 05.2015
Team Leader/Sales Trainer
K.M Dastur Re-Insurance Pvt Ltd
06.2010 - 12.2014
Customer Service Executive
Effort BPOLTD
11.2009 - 05.2010
T.Y.B.Com -
SIDDHARTH COLLEGE OF COMMERCE & ECONOMICS
H.S.C. -
M.S.V Jr. College
S.S.C. -
S.V. High School
Similar Profiles
K Ganapathy SubramaniamK Ganapathy Subramaniam
Consultant at Exide Life Insurance / HDFC Life InsuranceConsultant at Exide Life Insurance / HDFC Life Insurance
Ramesh GollaRamesh Golla
Sr. Corporate Agency Manager at HDFC Life Insurance Company Limited (HDFC BANK)Sr. Corporate Agency Manager at HDFC Life Insurance Company Limited (HDFC BANK)
RAJ BHASKARRAJ BHASKAR
Branch Training Manager at Exide life Insurance, Now HDFC LifeBranch Training Manager at Exide life Insurance, Now HDFC Life