Jay Mahato

Detected fraudulent activities by conducting thorough investigations and analyzing transactional data.

• Reviewed customer accounts for unusual activity or patterns indicative of potential fraud risks, flagging concerns for further investigation.
• Provided training to staff on emerging fraud trends, ensuring proactive approach to risk management across organization.
• Conducted regular audits to identify areas of vulnerability and opportunities for improvement in fraud detection systems.
• Assisted customers in navigating online banking platforms, improving their overall digital banking experience.
• Resolved complex customer issues efficiently, ensuring positive experience for all parties involved.
• Ensured adherence to regulatory requirements by conducting regular reviews of policies, procedures, and controls related to risk management practices within organization.
• Set performance expectations for team, monitoring progress towards goals and providing constructive feedback as needed.
• Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.

• Analyzed customer behavior and data to identify trends and develop customer retention strategies.
• Handled escalated customer complaints professionally, de-escalating situations while finding mutually beneficial resolutions.
• Developed strong relationships with key accounts, ensuring ongoing satisfaction and long-term commitment.
• Built constructive customer relationships to improve loyalty and recommendations.
• Built relationships with customers to encourage repeat business.
• Solved customer challenges by offering relevant products and services.
• Boosted sales performance by implementing strategic sales plans and effective team management.
• Established strong rapport with clients through active listening techniques, understanding their unique needs and proposing tailored solutions.

• Improved customer satisfaction by efficiently addressing and resolving inquiries, concerns, and complaints.
• Listened to customers' questions and concerns to provide answers or responses.
• Provided excellent customer service by efficiently resolving issues and responding to inquiries.
• Managed high-stress situations effectively while maintaining calm demeanor and providing empathetic support to customers facing challenges or frustration.