Jay Makwana
Customer Support Executive
Vadodara
Summary
Monitoring and international customer service, seeking to leverage expertise in enhancing security protocols and delivering exceptional customer experiences within a progressive organization.
Overview
7
7
years of professional experience
3
3
Languages
Work History
Customer Support Executive
Stemmons business pvt Ltd
08.2024 - Current
- Manage customer interactions and ensure a high level of customer satisfaction.
- Provide support to international clients, enhancing their overall experience.
- Analyze customer feedback and implement strategies for improvement.
- Collaborate with team members to enhance service delivery and operational efficiency.
Customer Representative
Customer Representative - Concentrix
10.2023 - 08.2024
- Managed customer concerns, provided solutions, and ensured smooth interactions across phone and chat channels.
COGENT E- SERCES LIMITED
NA
05.2019 - 11.2021
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
Education
BCA – Bachelor of Computer Applications - undefined
Sardar Patel University
Anand01.2021
Skills
resolve customer complaints
Administration
Data Quality
Market Research
E-commerce
Chat Process
Customer Service
BPO
US Market
Interpersonal Skills
Excellent Communication in English
CCR
CSE
Call Audit
7Qc Tools
Excel
Interests
gardening pet care, Continuous Learning, Building Connection, Learning
OTHER PERSONAL DETAILS
- City: Vadodara
- Country: INDIA
Timeline
Customer Support Executive
Stemmons business pvt Ltd
08.2024 - Current
Customer Representative
Customer Representative - Concentrix
10.2023 - 08.2024
COGENT E- SERCES LIMITED
NA
05.2019 - 11.2021
BCA – Bachelor of Computer Applications - undefined
Sardar Patel University