JAY NAYAK

• Coached sales associates in product Demo, Apple Customer Experience, Cross demo, and selling techniques, significantly increasing customer satisfaction ratings.
• Trained and guided team members to maintain high productivity and performance metrics for MacBook and iPad.
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
• Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
• Reconciled daily sales transactions to balance and log day-to-day revenue.
• Developed a successful employee retention plan, reducing staff turnover rates significantly.
• Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
• Completed point of sale opening and closing procedures.
• Supervised guests at front counter, answering questions regarding products.
• Managed inventory control, cash control, and store opening and closing procedures.
• Approved regular payroll submissions for employees.
• Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
• Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
• Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.

• Enthusiastically interacted with customers and executive leaders to boost sales and team morale.
• Delivered quality service with friendly and professional demeanor.
• Evaluated team performance and handled disciplinary actions.
• Taught staff to delivery outstanding Apple Customer Experience through strong training programs and ongoing mentoring.
• Delegated work based on sales targets and individual employee strengths.
• Led branch to achieve maximum sales within territory, exceeding revenue forecasts.
• Prioritized in-store sanitation, safety and health by raising standards and conducting regular inspections.
• Completed audits and risk assessments to achieve regulatory compliance.
• Prepared sales reports and reconciled accounts with strong finance management skills.
• Trained and supervised team to deliver on store sales targets.
• Managed cash and reconciled tills with rigorous security measures.
• Briefed team on product and promotion changes to support upselling.
• Generated repeat business through exceptional customer service.
• Strengthened team performance by attracting and developing top talent.
• Resolved complex customer enquiries, disputes and complaints.
• Managed sales records, reconciled cash and made bank deposits while performing store opening and closing duties.
• Improved store ranking by identifying performance gaps.
• Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
• Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
• Rotated merchandise and displays to feature new products and promotions.
• Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.

• Developed and maintained courteous and effective working relationships.
• Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
• Demonstrated strong organizational and time management skills while managing multiple projects.
• Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
• Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
• Rotated merchandise and displays to feature new products and promotions.
• Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
• Completed point of sale opening and closing procedures.
• Supervised guests at front counter, answering questions regarding products.
• Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.

Must Meet the monthly, quarterly, or annual sales goals, depending on company's fiscal cycle.

• Problem solving, handling unusual circumstances.
• To understand a customer service principles.
• To handle problems and questions to customers.
• Reporting on daily, weekly and monthly for targets As well for branding and merchandising.
• Presentation of store and advertising displays.
• Product management, including ordering, receiving, price changes, handling damaged products, and
• Team Development, facilitating staff learning training, and development.
• Basic Computer applications in stores management and materials control.
• Reporting to Asm for sales and target.

• Sale Sony Vaio Laptop at store front Vijay Sales Devarc Ahmedabad.
• Demonstrate and explain products, methods, or services in order to persuade customers to purchase
products or utilize services.
• Achieve given targets in given time.
• Responsible for promoting the features of a product to an audience or client. Shows how product works,
takes questions, and attempts to persuade consumers or clients to buy product.

• Handling I.T department Laptop,Printers,Network soluttions,Accesories.
• Problem solving, handling unusual circumstances.
• To understand the customer service principles.
• To handle problems and questions to customers.
• Reporting on daily, weekly and monthly for targets As well for branding and merchandising.
• Team Management.
• Ordering, Product management.
• Maintaining Stock.
• Must Meet the monthly, quarterly, or annual sales goals, depending on the company's fiscal cycle. This
involves setting individual sales goals.

• Field work give solution at customer home and offices.
• Trouble shoot problems and give best possible solution.
• All kind of software installation and trouble shooting.
• All kind of operating system installation and working also.
• Networking and server handling.