Jay Pandya
Ahmedabad
Summary
Experienced Jira Administrator with over 8 years in IT infrastructure and cloud platforms, including 3 years of specialized expertise in Jira and Atlassian administration. Proficient in managing Jira Software, Jira Service Management, and Confluence within large-scale environments, with a strong focus on workflow design, automation, and systems integration. A solid foundation in AWS and Azure facilitates seamless collaboration across diverse teams, driving efficiency and enhancing project outcomes. Committed to leveraging technical skills to optimize processes and deliver exceptional results in dynamic settings.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Sr. Cloud Engineer
Volansys Technologies
Ahmedabad
03.2022 - Current
- Primary Jira Administrator managing Jira Software, Jira Service Management, and Confluence for 150+ projects and 3,000+ users
- Designed and maintained complex workflows, issue types, screens, fields, and permission schemes aligned with Agile and ITSM processes
- Implemented Jira Automation rules for routing approvals, escalations, notifications, and SLA enforcement, reducing manual effort by 30-35%
- Configured SLAs, request types, queues, and customer portals within Jira Service Management
- Developed advanced JQL filters, dashboards, and executive reports for leadership and compliance tracking
- Performed user provisioning, group management, and periodic access reviews ensuring governance and audit readiness
- Managed Jira add-ons including Tempo Timesheets, Zephyr, and automation plugins
- Planned and executed Jira upgrades, health checks, and performance tuning with infrastructure and DevOps teams
- Integrated Jira with Okta (SSO), GitHub, Slack, Zoom, Zendesk, Workato, and Tray.ai
- Acted as Jira SME for L2/L3 issues and coordinated with Atlassian Support
- Authored Jira and Confluence documentation and conducted user/admin training sessions
- A technology company specializing in cloud services and IT infrastructure
- I am a experienced Jira Administrator with over 8 years in IT infrastructure and cloud platforms, including 3 years of specialized Jira and Atlassian administration.
- My expertise spans Jira Software, Jira Service Management, and Confluence in large-scale environments, emphasizing workflow design, automation, and systems integration.
- I have a solid foundation in AWS and Azure, enabling seamless collaboration across teams.
Technical Support Engineer
Advantmed India LLP
03.2021 - 03.2022
- Deploy, maintain, and troubleshoot Windows servers, Active Directory, Domain Controllers, and workstations.
- Managing and maintaining Office 365/SharePoint/Exchange Online administration.
- Troubleshooting Issues related to DNS, Database server, Domain Controller, and DHCP as well as backup & restoration of Databases.
- Creating & Managing Users and objects in Active Directory.
- Providing support for in-house users and remote clients located in the USA.
- Android Mobile and Tablet device management, applying policies, restrictions, and monitoring through MBM (Zoho Product).
- Responsible for understanding the technical aspects of the supported product releases and diagnostic logs to provide expert advice concerning any issues that may arise.
- Knowledge of using WDS and WSUS services.
Sr.Engineer,IT Infrastructure
Sarjen Systems Pvt Ltd
01.2016 - 12.2020
- Checked rigorous application of information security policies, principles, and practices for continuous delivery of network services.
- Oversaw network performance, making changes to boost overall efficiency and power.
- Installed, supported, and maintained company hardware and software infrastructure according to best practices.
- Collaborated with teams in disaster planning, network backup, and recovery process monitoring.
- Maintained company servers, computers, printers, cables, and other equipment.
- Administered and prepared programs for IP addresses, developed network resources, and trained support personnel to provide Tier I support to end users.
- Solved user issues regarding hardware, software, or network. Support online with a remote desktop or relative tool.
Network Engineer
PCS Technology Ltd.
09.2015 - 01.2016
- Third Party auditor at GSWAN project.
- Provided network support services for devices such as hubs, bridges, routers, and other hardware.
Faculty
Prakshal IT Academy
11.2014 - 07.2015
- Study hardware and networking courses for technical or non-technical students, in advance, and study them for the Cisco course in CCNA routing and switching.
Education
Bachelor of Engineering - Electronics and Communication
Gujarat Technological University
01.2013
12th Science -
HCS
01.2009
10th -
G.S.E.B
01.2007
Skills
- Azure Active Directory
- Jira Administration
- Jira Service Management (JSM)
- Confluence Administration
- Atlassian & Jira Skills
- Jira Software
- Jira Automation
- JQL (Jira Query Language)
- Jira Workflow Configuration
- Jira Dashboards & Reports
- Jira Schemes
- ITSM & Process
- IT Service Management (ITSM)
- Incident Management
- Change Management
- Integrations & Automation
- Okta
- Workato
- Jira Integrations
- REST API (Basic)
- AWS (Operational)
- Microsoft Azure
- Linux
- Windows Server
Certification
AWS Certified Cloud Practitioner, AWS Certified Cloud Practitioner
Disclaimer
I declare that all the above information and facts are true to the best of my knowledge and belief.
Languages
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Gujarati
Bilingual or Proficient (C2)
Timeline
Sr. Cloud Engineer
Volansys Technologies
03.2022 - Current
Technical Support Engineer
Advantmed India LLP
03.2021 - 03.2022
Sr.Engineer,IT Infrastructure
Sarjen Systems Pvt Ltd
01.2016 - 12.2020
Network Engineer
PCS Technology Ltd.
09.2015 - 01.2016
Faculty
Prakshal IT Academy
11.2014 - 07.2015
12th Science -
HCS
10th -
G.S.E.B
Bachelor of Engineering - Electronics and Communication
Gujarat Technological University