Summary
Overview
Work History
Education
Skills
Softskill
Hardskill
Projects
Timeline
Generic
JAY RABARA

JAY RABARA

Rajkot,Gujarat

Summary

An experienced engineer expert with providing technical support, very Flexible and can handle customer support, after sales initiative which involve Field support, problem solving, troubleshooting, technical literature, training etc., has a knowledge in process and installation of the vehicle, has experience in engine diagnosis and electrical vehicles, to be able to work in a competitive environment where my skills in engineering will be fully utilized best for the growth of the company

Overview

10
10
years of professional experience

Work History

Enginner

Panchnath Auto Pvt.Ltd
  • Inspection Parts /Basic Technical Knowledge/Communication Skill Manpower handling & maximum utilization through Just in Time concept
  • Express Maintenance implementation.

Senior Service Engineer

Atul Auto Ltd
04.2016 - Current
  • To analyze and resolve technical concerns
  • Generation of service business from the dealerships on regular basis
  • To expand service network through dealer network expansion Dealer development /Network expansion meet LGO and Tie up To ensure individual customer satisfaction
  • Improve the capability level of dealer’s service team and give on the job training in areas of product knowledge, service repair standards, special tools, customer handling skills & customer satisfaction, updating of knowledge through SOP
  • Reported Product Complain through PDI/FIR/Epidemic failure for technical cell.
  • Warranty process Improvement Planning and procurement essential spare parts
  • Reduction of customer complaint and closing complaints To achieve profitability growth of all dealerships
  • To organize activities (service camp./Rural camp/Customer meets./LGO meet)
  • Extended Service Support for all Government supply vehicle.(L3 Electrical Vehicle )
  • Product Lunch support (CNG and Electrical Vehicle L3 and L5 )

Production & Planning Dispatch (PPD)

Satyam Metals
10.2015 - 03.2016
  • Daily Monitoring Production planning Activity Dispatch planning to machining shop/Customer

Service Engineer

Atul Auto Ltd
05.2012 - 07.2014
  • To analyze and resolve technical concerns
  • To expand service network through dealer network expansion Dealer development /Network expansion meet LGO and Tie up To ensure individual customer satisfaction
  • Generation of service business from the dealerships on regular basis
  • To Implement and maintain SOP At all dealership
  • Reported Product Complain through FIR for technical cell
  • Warranty process Improvement Planning and procurement essential spare parts
  • Reduction of customer complaint and closing complaints To achieve profitability growth of all dealerships
  • To organize activities (service camp./Rural camp/Customer meets./LGO meet) Product Lunch support (CNG Vehicle)

Education

Diploma In Mechanical Engineer -

Government Polytechnic Institute of Technology

S.S.C -

Lions Higher Secondary School- Manavadar

Skills

  • I am responsible, hardworking and always ready to work with dedication
  • Always like to work in team
  • Make all challenges a celebration

Softskill

  • Decision making
  • Highly organized and dedicated, with
  • Positive attitude.
  • Communicate & Educate the Dealer staff
  • Ability to Work under Pressure
  • Time Management
  • MS office

Hardskill

  • Inspecting Parts
  • Analyze And troubleshoot of live vehicle
  • Analyze and resolve technical concerns

Projects

At present I am working on a special project of an Ideal Service Station development at A.R.Auto- Surendranagar –dealership.

Timeline

Senior Service Engineer

Atul Auto Ltd
04.2016 - Current

Production & Planning Dispatch (PPD)

Satyam Metals
10.2015 - 03.2016

Service Engineer

Atul Auto Ltd
05.2012 - 07.2014

Enginner

Panchnath Auto Pvt.Ltd

Diploma In Mechanical Engineer -

Government Polytechnic Institute of Technology

S.S.C -

Lions Higher Secondary School- Manavadar

Similar Profiles

CREATE PROFILE
JAY RABARA