Jay Rajpal

• Formulated and executed strategic plans for sustained business growth.
• Established KRA's and career paths for key team members to align with company's vision.
• Coordinated efforts across sales, marketing, finance, and operations for optimal performance.
• Executed financial data evaluations to strengthen organization's economic health.
• Designed approaches for accessing unexplored market areas.
• Utilized innovative methods to connect with existing clients and generate additional revenue.
• Engaged in planning sessions to align digital and social media initiatives with innovative strategies.
• Conducted market studies to ensure competitive positioning.

• Owned revenue and profitability targets for self and team; led a 28% increase in team revenue
• Fostered accountability within team of 18, enhancing productivity.
• Developed and executed go-to-market and lead generation strategies across industries
• Managed multi-account relationships from scoping to onboarding, ensuring client success
• Enhanced service quality through consistent feedback mechanisms.
• Coordinated efforts of sales, marketing, product, and support teams to achieve strategic goals.
• Managed collaborative marketing efforts with agencies in paid media, social, and SEM channels
• Developed and executed GTM strategies for 100+ SMEs and large brands, resulting in significant growth
• Boosted efficiency through the implementation of performance metrics and training initiatives
• Managed RFPs, SOWs, budgets, and delivery strategies for timely execution.

• Assessed business opportunities and regulatory trends to shape growth strategies.
• Built, led, and empowered high-performing teams to meet revenue and company goals
• Forged strategic partnerships and regional alliances to expand market presence
• Designed and executed sales plans with KPIs for forecasting, budgeting, and performance tracking.
• Managed recruitment end-to-end to ensure timely, cost-effective hiring aligned with client commitments.
• Drove lead generation across global time zones using SEO, PPC, affiliate, content, and email marketing.
• Achieved revenue goals through new client acquisition and key account growth
• Led contract negotiations and closed high-value, profitable deals
• Owned P&L management with regular target reviews and agile adjustments
• Fostered strong client relationships across functions; ensured seamless project transitions
• Represented the company at international exhibitions and led digital/social campaigns

Ensured compliance with credit and financial policies across commercial operations

• Developed and executed sales and marketing plans, qualifying prospects, establishing key account contacts, and negotiating bid programs with both existing and new accounts.
• Create sales and marketing plans, qualified prospects, established key account contacts, built relationships and negotiated bid programs with existing and new accounts
• Reduced hiring time through implementation of streamlined recruitment process.
• Forecasted topline growth with a risk-based approach for the current and upcoming year.
• Led complex projects, coordinating multiple internal departments. Identified profitable markets and mapped business potential.
• Managed and developed the team by providing feedback, addressing competency gaps, and planning career paths.
• Assisted the sales team with client engagement and revenue forecasting. Supported sales and marketing initiatives by maintaining a robust pipeline and mentored subordinates.
• Ensured clear communication of targets and incentives, managed the transition from sales to operations, and handled client escalations while participating in monthly and quarterly reporting and reviews.

• Actively lead the sales process such as meetings, proposal preparation, oral presentations, and managing the process of closing the sale
• Audit leads made by the team
• Management of time by distributing leads according to different time zones in U.S
• Located prospects, new business, and create a solid business plan for each account
• Responsible for continuously building the Team in conjunction with the HR.
• Collaborated with HR to streamline and define a process for recruitment requests from clients and internal stakeholders
• Developed and implemented onboarding & dev. programmes.
• Developed new business, created sales and marketing plans, qualified prospects, established key account contacts, built relationships and negotiated programs with new accounts
• Lead & guide the team on various factors like technologies, skill sets, approach and innovative ideas to improve productivity

• Main responsibility included ensuring the data sent is accurate and time bound
• This also includes standardizing the reporting patterns and escalation procedures
• Manage roistering and scheduling for all the processes as per COPC standards
• Responsible for preparing monthly presentations related to the performance of the process which include data for various aspects e.g Volumes, absenteeism, attrition etc
• Responsible for handling Payroll & reconciliation of the FTE headcount at the end of each month
• Includes monitoring RTA & checking schedules on Aspect
• Preparing reports on a Daily, Weekly and Monthly basis from the data generated by the symposium software for analysis of the day-to-day performance of the project
• Provide management with daily performance reports relating to forecasting, scheduling, service level and floor performance
• Analyzing agent performance & take corrective measures to deliver maximum outputs to achieve SLA set by the client
• Forecasting Call Center Workload
• Responsible for tracking and managing historical data for further analysis and forecasting