JAY SHAH
Mumbai
Summary
Dedicated Account Manager with 11+ years history in sales and account development, driving revenue growth, and delivering exceptional customer satisfaction.
High-level sales cycle knowledge and strong collaborative skills leading to optimum outcomes. Have been responsible for End-to-End initiation, setup and execution for multiple TMS, CRM, ERPs & HRMS implementation projects across India and globally.
Proven history of retaining clients using sharp problem-solving and strong relationship-building skills.
Overview
10
10
years of professional experience
Work History
Senior Account Manager
LogiNext Solutions
11.2022 - Current
- Lead a portfolio of high-value clients, cultivating and maintaining strong relationships
- Develop and implement strategic account plans to achieve and exceed revenue targets
- Collaborate with cross-functional teams to ensure seamless delivery of products/services
- Identify upsell opportunities, resulting in a 20% increase in account revenue
- Conducted regular account reviews, addressing client needs and ensuring satisfaction
- Resolved customer issues promptly, maintaining a high level of client retention
- Successfully negotiated and closed major contracts, contributing to a 20% increase in overall revenue
- Ensured that all the relevant tools -CRM, Accounts, Ticketing systems are up-to date ensuring clear view to the Management
- Utilize Google Analytics to analyze client website performance and provide insights for strategic decision-making.
Manager - Sales
AscenWork Technologies
12.2018 - 11.2022
- Onboarding new Clients/Customers thereby increasing Organization’s revenue.
- Manage the process of preparing proposals, Request for Proposals (RFP) and pre-qualification documents
- Work to understand how existing product suite could be leveraged to increase customer retention through increasing product usage
- Regular engagement with key customers to identify new business opportunities and handling escalations, if any.
- Created feasibility criteria for expanding into a new Market, and seized that Market opportunity
- Coordinate with third party vendors for new proposals, estimation for the project
- Collaboration with C-level suite and key stakeholders to improve methodologies and operations across 2000 employee’s organization
Senior Consultant
CRMNEXT
12.2016 - 11.2018
- Working directly with the key Business stake Holders to understand their CRM and Process related requirements. Periodical reviews.
- Analyze Client’s business requirements and process through document analysis, interviews, and workshop
- Creating free flows, Auto flows, Customer 360 in CRMNEXT UI Configurations as per the business needs
- Liaise between business and technical team to ensure a mutual understanding of application and processes
- Responsible for end-to-end upgradation and implementation of CRMNext -2016
- Coordinating with vendors on Integration and Testing front. Managing the outsourced testing team on delivery within the stipulated time
Business Analyst
NewAge Software and Solutions
01.2014 - 12.2016
- Oracle based ERP Solution– CRM, Sales, Operations, Finance, Documentation, HRMS
- Identify and understand the business problem and the impact of the proposed solution . Creating a BRS/BRD Document.
- Coordinate with the development resources to get the approved solution implemented. UAT Testing.
- Manage requirements and associated changes to the requirements through the project lifecycle through JIRA project management tool
- Product implementation and training to Clients
- Assisting in Pre-Sales Presentations and Demos to various Prospective Clients
Education
Bachelors in Computer Engineering -
K.J. Somaiya College, Mumbai University
06.2013
Diploma in Information Technology -
Shah & Anchor College, Mumbai University
06.2010
Skills
- Excellent Negotiation Skills
- Account Management
- Business Development
- Client Retention
- Relationship Management
- Cross-functional Collaboration
- Customer Focus
- Strategic Planning
- Revenue Generation
- Sales Expertise
- Vendor Management
Timeline
Senior Account Manager
LogiNext Solutions
11.2022 - Current
Manager - Sales
AscenWork Technologies
12.2018 - 11.2022
Senior Consultant
CRMNEXT
12.2016 - 11.2018
Business Analyst
NewAge Software and Solutions
01.2014 - 12.2016
Bachelors in Computer Engineering -
K.J. Somaiya College, Mumbai University
Diploma in Information Technology -
Shah & Anchor College, Mumbai University
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