Jay Sharma
Pune,MH
Summary
Detail-oriented and analytical Data Analyst pursuing an MBA in Data Science from Manipal University. Proficient in Python, SQL, Tableau, Power BI, and Excel with hands-on experience in data cleaning, visualization, and predictive modeling. Demonstrated ability to derive actionable insights and support data-driven decision-making through internships in tech, e-commerce, and real estate sectors. Strong communicator with a keen eye for trends, performance metrics, and business impact.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Data Analyst Intern
Miyuki Technologies Pvt. Ltd.
06.2024 - 01.2025
- - Developed predictive models to forecast equipment failure using machine learning.
- - Conducted data extraction, cleaning, and transformation on industrial datasets using SQL and Python.
- - Designed interactive dashboards in Tableau and Power BI for business stakeholders.
- - Applied clustering and time series analysis to identify operational patterns.
- - Collaborated with teams using AWS S3 and Google Colab for model deployment and analysis.
- Conducted thorough data validation and cleanup, ensuring accuracy and reliability of datasets used for analysis.
- Optimized SQL queries for faster processing times, increasing overall productivity within the team.
Customer Service Associate
Amazon India
08.2022 - 02.2023
- - Resolved high-volume customer queries via chat, email, and phone, ensuring SLA compliance and high satisfaction.
- - Identified recurring issues from feedback and collaborated with internal teams for resolution.
- - Maintained accurate CRM records and followed data privacy protocols.
- - Suggested improvements to streamline support processes and increase efficiency.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
Education
MBA - Data Science and Analysis
Manipal University
Jaipur, India07-2026
BBA - Marketing
Isb&M
Pune06-2024
12th -
Ethnic Academy
Jamshedpur, India05-2019
10th - Commerce
Loyola School
06-2017
Skills
- Data Analytics: EDA, Data Cleaning, A/B Testing, Hypothesis Testing, Trend Analysis
- Tools & Tech: Excel (PivotTables, Macros), SQL (Joins, Subqueries), Python (Pandas, NumPy, Seaborn), Tableau, Power BI
- Machine Learning: Regression, Classification, Time Series, Feature Engineering
- Databases: MySQL
Certification
Data Science and Analysis with AI
IT - VEDANT
Timeline
Data Analyst Intern
Miyuki Technologies Pvt. Ltd.
06.2024 - 01.2025
Customer Service Associate
Amazon India
08.2022 - 02.2023
MBA - Data Science and Analysis
Manipal University
BBA - Marketing
Isb&M
12th -
Ethnic Academy
10th - Commerce
Loyola School
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