Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jay Sharma

Pune,MH

Summary

Detail-oriented and analytical Data Analyst pursuing an MBA in Data Science from Manipal University. Proficient in Python, SQL, Tableau, Power BI, and Excel with hands-on experience in data cleaning, visualization, and predictive modeling. Demonstrated ability to derive actionable insights and support data-driven decision-making through internships in tech, e-commerce, and real estate sectors. Strong communicator with a keen eye for trends, performance metrics, and business impact.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Data Analyst Intern

Miyuki Technologies Pvt. Ltd.
06.2024 - 01.2025
  • - Developed predictive models to forecast equipment failure using machine learning.
  • - Conducted data extraction, cleaning, and transformation on industrial datasets using SQL and Python.
  • - Designed interactive dashboards in Tableau and Power BI for business stakeholders.
  • - Applied clustering and time series analysis to identify operational patterns.
  • - Collaborated with teams using AWS S3 and Google Colab for model deployment and analysis.
  • Conducted thorough data validation and cleanup, ensuring accuracy and reliability of datasets used for analysis.
  • Optimized SQL queries for faster processing times, increasing overall productivity within the team.

Customer Service Associate

Amazon India
08.2022 - 02.2023
  • - Resolved high-volume customer queries via chat, email, and phone, ensuring SLA compliance and high satisfaction.
  • - Identified recurring issues from feedback and collaborated with internal teams for resolution.
  • - Maintained accurate CRM records and followed data privacy protocols.
  • - Suggested improvements to streamline support processes and increase efficiency.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.

Education

MBA - Data Science and Analysis

Manipal University
Jaipur, India
07-2026

BBA - Marketing

Isb&M
Pune
06-2024

12th -

Ethnic Academy
Jamshedpur, India
05-2019

10th - Commerce

Loyola School
06-2017

Skills

  • Data Analytics: EDA, Data Cleaning, A/B Testing, Hypothesis Testing, Trend Analysis
  • Tools & Tech: Excel (PivotTables, Macros), SQL (Joins, Subqueries), Python (Pandas, NumPy, Seaborn), Tableau, Power BI
  • Machine Learning: Regression, Classification, Time Series, Feature Engineering
  • Databases: MySQL

Certification

Data Science and Analysis with AI

IT - VEDANT

Timeline

Data Analyst Intern

Miyuki Technologies Pvt. Ltd.
06.2024 - 01.2025

Customer Service Associate

Amazon India
08.2022 - 02.2023

MBA - Data Science and Analysis

Manipal University

BBA - Marketing

Isb&M

12th -

Ethnic Academy

10th - Commerce

Loyola School
Jay Sharma