JAY SONI
Hotel Operations Manager
Ahmedabad,GJ
Summary
Customer-focused hospitality professional with proven experience in guest services, front desk operations, and concierge support. Skilled in managing daily operations, handling guest concerns, and delivering high-quality service in fast-paced environments. Strong ability to coordinate with teams, maintain operational efficiency, and enhance overall guest satisfaction. Seeking to leverage hands-on experience and leadership potential to grow into a Hotel Operations Manager role.
Overview
1
1
Language
2
2
Certifications
4
4
years of professional experience
Work History
Guest Service Agent
Hampton Inn & Suites by Hilton
02.2024 - 12.2025
- Delivered exceptional guest experiences by managing check-ins, check-outs, and reservations efficiently
- Handled guest inquiries, complaints, and special requests with professionalism and accuracy
- Managed room allocation, availability, and upgrades to optimize occupancy
- Coordinated guest services including wake-up calls and special arrangements
- Maintained accurate booking records using hotel management systems
Security Concierge
Regal Security Inc.
08.2022 - 12.2023
- Provided concierge and front desk services in a residential environment
- Managed mail, deliveries, and resident service requests efficiently
- Coordinated events and liaised with vendors and service providers
- Monitored security systems and responded to incidents professionally
- Maintained high standards of customer service and resident satisfaction
Residential Concierge
Elite Residential Concierge Inc.
12.2021 - 08.2022
- Delivered customer service to residents and guests in a high-volume setting
- Maintained organized and efficient front desk operations
- Managed deliveries and coordinated resident activities
Education
General Business -
Conestoga College
Ontario01-2022
Commerce, Mathematics
National Institute of Open Schooling
India01-2019
Skills
Customer Service & Guest Relations
Front Desk Operations
Communication
Problem Solving
Conflict Resolution
Teamwork & Coordination
Microsoft Excel & CRM Systems
Time Management & Multitasking
Certification
Standard First Aid, CPR & AED
Timeline
Guest Service Agent
Hampton Inn & Suites by Hilton
02.2024 - 12.2025
Security Concierge
Regal Security Inc.
08.2022 - 12.2023
Residential Concierge
Elite Residential Concierge Inc.
12.2021 - 08.2022
Commerce, Mathematics
National Institute of Open Schooling
General Business -
Conestoga College