Jay Spicer
Aurora
Summary
Experienced gaming professional prepared for supervisory responsibilities. Skilled in team collaboration, conflict resolution, and operational efficiency. Known for adaptability, reliability, and strong focus on delivering results. Expertise in managing table games, ensuring compliance, and enhancing customer experiences.
Overview
4
4
years of professional experience
Work History
Table Games Floor Supervisor
Hard Rock Casino
01.2025 - Current
- Collaborated with surveillance teams to identify potential threats or cheating incidents before they escalated into larger issues.
- Ensured compliance with state gaming regulations through vigilant observation of table games and staff performance.
- Managed disputes diplomatically, ensuring fair resolutions while maintaining a positive atmosphere for all guests.
- Maximized profitability by effectively managing chip inventory, game pace, and staffing levels during peak times.
Store Manager
Verizon Wireless Zone
06.2023 - 11.2024
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Assistant Store Manager
T-Moblie
02.2022 - 05.2023
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
Temp Worker
Gold Medal Construction
10.2021 - 02.2022
- Supported company growth by quickly adapting to new roles and industries, showcasing versatility as a Temp Worker.
- Maintained clean and organized job sites, contributing to a safe working environment for all employees.
- Worked independently in fast-paced environment while meeting productivity and quality expectations.
- Utilized hammers, saws, squares, levels, and fastening devices to complete projects.
Bartender
Eric's Bay View Grille
03.2021 - 10.2021
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Education
Real Estate License - Real Estate
Lohmiller Real Estate
Lawrenceburg, IN12-2025
High School Diploma -
South Dearborn High School
Aurora, IN06-2019
Skills
- Exceptional leadership
- Team management
- Employee scheduling
- Guest relations
- Customer service
- Team leadership
- Complex Problem-solving
- Verbal and written communication
Timeline
Table Games Floor Supervisor
Hard Rock Casino
01.2025 - Current
Store Manager
Verizon Wireless Zone
06.2023 - 11.2024
Assistant Store Manager
T-Moblie
02.2022 - 05.2023
Temp Worker
Gold Medal Construction
10.2021 - 02.2022
Bartender
Eric's Bay View Grille
03.2021 - 10.2021
Real Estate License - Real Estate
Lohmiller Real Estate
High School Diploma -
South Dearborn High School
T-mobile National Sales Associate Belt
This belt was given to me as an award for being the number one top sales associate for T-mobile. the award is given during a competition among associates to see who had the highest score among a variety of different categories. These categories included gross profit made, accessory sales, customer ratios and overall device sales. I won this competition four months into my employment with the company.
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