CUSTOMER RELATION MANAGEMENT
JAY THAKAR
CHIEF EXECUTIVE OFFICER
AHMEDABAD
Summary
Results-driven CEO with forward-thinking approach centered on company success and competitive growth. Demonstrated record of success in building successful teams and managing profitable operations. Determined Business Owner with commitment to excellence and more than 8 years of experience. Effective collaborator promoting development and productivity.
Overview
13
13
years of professional experience
2
2
years of post-secondary education
1
1
Certification
3
3
Languages
Work History
Chief Executive Officer
MAHIJA BIOFUEL INDUSTRIES PRIVATE LIMITED
AHMEDABAD
07.2019 - Current
- Cultivated forward-thinking, inclusive, and performance-oriented business culture to lead industry in innovation and push progress.
- Built productive relationships with industry partners and competitors to support strategic business objectives.
- Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts.
- Developed key operational initiatives to drive and maintain substantial business growth.
- Reviewed individual department performance and worked with leadership to improve processes, procedures, and practices.
- Updated business processes, products and team makeups to generate more business opportunities and cater to audience needs.
- Negotiated terms of business acquisitions to increase business base and solidify market presence.
- Directed market expansions to propel business forward, meet changing customer needs.
- Negotiated with suppliers and delivery workers and ordered materials according to forecasted customer demand.
- Implemented strong hiring and training techniques to promote team cohesiveness and streamline overall workflow.
- Addressed employee and managerial concerns and implemented corrective actions to promote compliance.
- Analyzed and tracked business metrics and made appropriate adjustments to meet supply and demand needs.
- Coached and guided senior managers to improve employee job satisfaction and achieve higher performance levels.
- Established foundational processes for business operations.
- Made large-scale financial decisions and supervised company spending to reduce material losses and maximize profits.
- Collaborated with legal, accounting and other professional teams to review and maintain compliance with regulations.
- Communicated business performance, forecasts and strategies to investors and shareholders.
- Created succession plans to provide continuity of operations during leadership transitions.
- Represented organization at industry conferences and events.
- Established and maintained strong relationships with customers, vendors and strategic partners.
- Monitored key business risks and established risk management procedures.
Managing Director
INDI GREEN INDUSTRIES
AHMEDABAD
07.2017 - 07.2019
- Worked closely with organizational leadership and board of directors to guide operational strategy.
- Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
- Negotiated new annual contracts and service agreements with vendors to achieve prime pricing.
- Spearheaded successful business development initiatives aligned with company's strategy and core competencies.
- Led change and transformation across business areas to deliver benefits and align company resources.
- Monitored office workflow and administrative processes to keep operations running smoothly.
- Documented processes and drafted SOPs to comply with regulations and company policies.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Piloted cross-departmental projects to achieve successful delivery of new initiatives.
- Prepared annual budgets with controls to prevent overages.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Raised property accuracy and accountability by creating new automated tracking method.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Trained new employees on proper protocols and customer service standards.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
Business Owner
VIDHI SALES AND SERVICE
AHMEDABAD
05.2016 - 07.2017
- Trained and motivated employees to perform daily business functions.
- Consulted with customers to assess needs and propose optimal solutions.
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
Customer Service Department Head
SUDHIR SALES AND SERVICE LIMITED
AHMEDABAD
01.2013 - 10.2016
- Managed time to cover daily sales, delivery and inventory requirements, oversee cash deposits and reconcile weekly payroll.
- Organized and balanced multiple priorities within fast-paced environment.
- Led, built and developed team for modeling service excellence.
- Maintained associate payroll, benefit and performance information.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Trained newly hired sales team in upselling techniques.
- Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.
- Submitted reports to senior management to aid in business decision-making and planning.
Service Manager
TECHNOMECH INDIA PVT LTD
AHMEDABAD
06.2010 - 06.2013
- Met with customers to discuss service needs and develop effective and practical solutions.
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
- Met with customers to discuss service needs and offer available solutions.
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
Education
High School Diploma -
M L INSTITUTE OF DIPLOMA STUDIES
BHANDU 06.2008 - 06.2010
Skills
Shareholder accountability
Software
Certification
SIX SIGMA MANAGEMENT
Interests
TO BUILD WEALTHY, HEALTHY BUSINESS MODELS
Timeline
Chief Executive Officer
MAHIJA BIOFUEL INDUSTRIES PRIVATE LIMITED
07.2019 - Current
Managing Director
INDI GREEN INDUSTRIES
07.2017 - 07.2019
Business Owner
VIDHI SALES AND SERVICE
05.2016 - 07.2017
SIX SIGMA MANAGEMENT
06-2015
Customer Service Department Head
SUDHIR SALES AND SERVICE LIMITED
01.2013 - 10.2016
Service Manager
TECHNOMECH INDIA PVT LTD
06.2010 - 06.2013
High School Diploma -
M L INSTITUTE OF DIPLOMA STUDIES
06.2008 - 06.2010
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