Jay Shankar Upadhyay
New Delhi
Summary
Dynamic Field Service Executive at One97 Communications Ltd, adept at enhancing customer satisfaction through effective complaint resolution and technical support. Proven track record in improving response times and service quality, while successfully coordinating cross-departmental efforts. Strong communicator with exceptional problem-solving skills, dedicated to driving results and optimizing service delivery.
Results-driven Field Service Executive with proven ability to deliver high-quality service and achieve customer satisfaction through productive and efficient task completion. Skilled in troubleshooting, technical support, and client relationship management. Excel in communication, problem-solving, and time management, ensuring seamless operation and positive outcomes in fast-paced environments.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
1
1
year of professional experience
Work History
Field Service Executive
One97 communications ltd
Noida
12.2017 - 08.2018
- Developed detailed service reports documenting all activities performed during service calls.
- Proposed or approved modifications to project plans.
- Provided technical support for customers via phone and email, responding to inquiries promptly and accurately.
- Installed new equipment and configured settings according to customer specifications.
- Monitored performance metrics such as response time and customer satisfaction ratings regularly.
- Coordinated with other departments to ensure timely resolution of customer requests or complaints.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Resolved customer inquiries and complaints requiring management-level escalation.
Education
Senior Secondary Schooling -
National Institute of Open Schooling
Ghaziabad 04-2016
Skills
- Complaint resolution
- Communication skills
- Problem-solving aptitude
- Customer service
- Multitasking Abilities
- Multitasking capacity
Timeline
Field Service Executive
One97 communications ltd
12.2017 - 08.2018
Senior Secondary Schooling -
National Institute of Open Schooling