Jay Vader
Customer Service Specialist
Warsaw,IN
Summary
Professional in sales and customer support with track record of driving customer satisfaction and fostering strong client relationships. Adept at problem-solving and adapting to changing needs in fast-paced environment. Skilled in communication, conflict resolution, and using CRM software to streamline processes.
Overview
19
19
years of professional experience
1
1
Language
Work History
QC Final Inspector
Zimmer Biomet
Warsaw, IN
04.2023 - 07.2024
- Monitored and reviewed operations to ensure production requirements were met.
- Inspected, tested, or measured medical instruments or implants being produced
- Reviewed paperwork and operation completion.
- Exceeded company goals for reducing defect rates through diligent attention to detail during inspections.
Quality Control Inspector
Avalign Cutting Instruments
06.2021 - 03.2023
- Improved product quality by conducting thorough inspections and identifying defects in a timely manner.
- Reconciled final inspection documentation for shipments
- Communicated with team members and management regarding non-conforming products.
TSV In-Process Inspector | SME Trainer
Zimmer Biomet
Palm Beach Gardens, Florida
08.2018 - 11.2020
- Dental implant inspections using different measuring tools
- Yellow Belt Certification - SME Certified
- Completed 5S & 6S training.
- Utilized advanced inspection tools such as calipers, micrometers, gauges, and comparators for precise measurements in assessing product conformance.
- Member of the Lean Echo System Transformation project training and was a lead designer of the Global Operational Excellence team’s project.
Assistant Store Manager
Kay Jewelers
Palm Beach Gardens, Florida
04.2016 - 03.2018
- Assisted customers identify and purchase products suiting their needs and preferences
- Staffing & Hiring
Sales & Customer Support Specialist
Milestone Technologies
Warsaw, FL
02.2014 - 12.2015
- Managed Sales & Tech Support assistance in call center environment, maintaining professionalism under pressure and ensuring timely resolutions.
Sales Service Specialist
Maple Leaf Farms
Warsaw, IN
03.2013 - 12.2013
- Developed strong relationships with key clients, resulting in increased repeat business.
- Delivered high-quality service by proactively anticipating customer needs and offering tailored solutions.
Customer Service Specialist
Star Financial Bank
Fort Wayne, IN
02.2012 - 02.2013
- Enhanced customer satisfaction by resolving issues promptly and professionally by phone, email and chat settings.
- Established trust with clients through clear communication, patience, and understanding their unique challenges fully before offering solutions tailored to their needs.
- Handled challenging calls with professionalism, ensuring satisfaction for customers and the organization.
Sales and Contact Center Director | General Manager
Yak Pak Inc
New York, New York
05.2005 - 10.2011
- Managed team of 25 agents and 5 supervisors in the sales call center setting.
- Oversee the daily operations of the customer service department.
- Essential responsibilities included hiring, training and developing new agents.
- Increased company sales by15% over four year period.
- Created, helped design, and promoted Dickies Chef Bags product line
Education
3rd Year - Business Management
Purdue University
Fort Wayne, Indiana 05.2001 -
Associate of Arts -
Skyline College
San Bruno, California 01.2025 - 08.2025
Skills
- Time Management
- Problem Solving
- B2B Sales
- Decision Making
- Upselling
- Process Optimization
- Leadership
- Bilingual – Spanish
- AS 400, Microsoft 366, Enovia, Oracle, Citrix, SAP Business one
- Customer relationship building
- CRM software proficiency
Systemsexperience
- AS 400
- Microsoft 366
- Enovia
- Citrix
- SAP Business one
- Proprietary Banking Software
Timeline
Associate of Arts -
Skyline College
01.2025 - 08.2025
QC Final Inspector
Zimmer Biomet
04.2023 - 07.2024
Quality Control Inspector
Avalign Cutting Instruments
06.2021 - 03.2023
TSV In-Process Inspector | SME Trainer
Zimmer Biomet
08.2018 - 11.2020
Assistant Store Manager
Kay Jewelers
04.2016 - 03.2018
Sales & Customer Support Specialist
Milestone Technologies
02.2014 - 12.2015
Sales Service Specialist
Maple Leaf Farms
03.2013 - 12.2013
Customer Service Specialist
Star Financial Bank
02.2012 - 02.2013
Sales and Contact Center Director | General Manager
Yak Pak Inc
05.2005 - 10.2011
3rd Year - Business Management
Purdue University
05.2001 -
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