Jay Vardhan
Summary
Dynamic Operations Manager with a proven track record at early stage and mature startups, excelling in strategic planning and team management. Spearheaded partner onboarding processes, driving revenue growth and enhancing service quality. Adept at cross-functional collaboration and problem-solving, I consistently deliver innovative solutions that optimize operational efficiency and elevate customer experience.
Overview
9
9
years of professional experience
Work History
Onboarding Associate
Oyo (On Third party payroll)
Gurugram
05.2025 - Current
- Managed end-to-end onboarding of property owners, ensuring accurate listing creation with detailed profiles, pricing, and high-quality media on internal and external platforms.
- Acted as the primary point of contact for new property partners, resolving queries, ensuring compliance with regulatory documentation, and maintaining a high satisfaction rate.
- Maintained and updated property data in company databases, ensuring precision and accessibility for cross-functional teams across operations and customer support.
- Collected and analyzed post-onboarding feedback to continuously improve onboarding workflows and enhance the property owner experience.
Operations Manager
Curavida
Hyderabad
12.2024 - 04.2025
- Define detailed processes and SOPs for partner onboarding, training, and service quality in consultation with SMEs/registered nurses.
- Build performance and incentive plans for care providers/partners, monitor performance, and provide feedback and counseling.
- Understand real issues related to partner onboarding and customer experience, and devise innovative solutions.
- Apply communication and reasoning skills to onboard the right partners.
Own onboarding and training of care partners to prepare them for customer service. - Establish strong relationships with care providers/partners in the city.
- Optimize manpower utilization and deployment across all service areas.
- Create orientation, competency evaluation, and education/training forums tailored to learning needs.
- Manage company resources within the assigned geographic area for long-term planning and operational efficiency.
- Develop a standardized, scalable platform for national expansion.
Account and Operations Manager
Gigforce
07.2020 - Current
- Handling end-to-end clients from 0 to 1
- Scaled revenue from 8 lakhs to 75 lakhs in a years time period
- Handled an entire team of on-ground and team across 32 cities
- Built processes regarding daily check-in and checkout and implemented them across 700 FOS
- Managing day-to-day escalations and resolving issues in real-time
- Real-time monitoring and resolving issues over calls and groups of the on-ground team
- Working across multiple verticals and having penetrative in different categories
- Worked across offer letter and Compliance process to ensure 100% adherence
- Rolled Gigforce product adoption and ensure adherence
- Managing other last-mile clients' souring and compliance
- Worked across multiple aspects and strategized process flow for smoothening the process with the product team
- Prioritized high revenue-generating business line items and implemented them across the product to reduce manual efforts
- Generating month on the monthly bottom line of 4 lakhs for the company (Gross Margin) which is ~15% of the overall company’s Gross Margin
- Worked cross-functional within the team Product, Tech, Sales, and finance and gave inputs on regular basis helped in improvising the processes altogether
Venue Manager
OYO
06.2019 - 07.2020
- Understand the client's requirements and deliver the entire event smoothly at a given time.
- Working closely with key stakeholders at every level of business to ensure the effective delivery of Events
- Dealing with the Corporate Clients like UBER, OLA, PepsiCo, Coca-cola, and other Jewellery Companies for their Conference Meetings
- Maintained accurate notes of changes and requests for each event and ascertained allocation.
- Chaired weekly meetings with executive leadership to identify opportunities for improvement, establish milestones, and tailor products to individual markets.
- Handled problematic customers to assist lower-level employees and maintain excellent customer service.
- Supported top-level decision-making and strategy planning, forging productive relationships with top leaders and serving as a key advocate for various personnel issues.
- Assisted with marketing strategy creation and advertising initiatives to better promote the facility to the public.
Manager
Sharda Finance
03.2016 - 04.2019
- Managing the end to end functionality for the micro finance business
- Consulting with clients on their financial requirements and providing them best advice for duration and amount of loan
- Developing the strategy for expanding to other areas like automobile and telecom outside existing home appliance business
- Leading a team of 5 staff members, assigning work to them and measuring their performance for the senior management.
Education
B Tech - ECE
Maulana Azad College of Engineering & Technology
12.2008
Class XII - AISSCE
May Flower School
01.2007
Class X - AISSE
May Flower School
01.2005
Skills
- Microsoft Excel
- Go-to-market strategy
- Referral networking
- Team management
- Operations management
- Business development
- Client negotiation
- Problem solving
- Revenue growth
- Strategic planning
- Cross-functional collaboration
Hobbies and Interests
- Surfing internet
- Traveling
- Listening Music
- Reading News
Languages
- Hindi, Native or Bilingual Proficiency
- English, Full Professional Proficiency
Timeline
Onboarding Associate
Oyo (On Third party payroll)
05.2025 - Current
Operations Manager
Curavida
12.2024 - 04.2025
Account and Operations Manager
Gigforce
07.2020 - Current
Venue Manager
OYO
06.2019 - 07.2020
Manager
Sharda Finance
03.2016 - 04.2019
B Tech - ECE
Maulana Azad College of Engineering & Technology
Class XII - AISSCE
May Flower School
Class X - AISSE
May Flower School
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