Jaya Beheria

Work History

NutriCure India Private Limited

Noida

09.2020 - Current

Processing internal arrangements such as travel, training sessions, and team-building events
Maintaining internal records, which may include preparing, issuing and filing company documentation.
Acting as the first point of contact for all personnel queries
Training, counseling and coaching our staff
Resolving conflicts through positive and professional mediation
Carrying out necessary administrative duties
Developing clear policies and ensuring policy awareness
Creating clear and concise reports
Giving helpful and engaging presentations
Maintaining and reporting on workplace health and safety compliance
Handling workplace investigations, disciplinary and termination procedures
Developed processes to save on costs and prevent losses.
Introduced new methods, practices and systems to reduce turnaround time.
Suggested corrective services to handle customer complaints.
Enhanced regional branch performance by implementing proven management processes to increase revenue.

Auctus Global Services Private Limited

vaishali

09.2015 - 07.2019

Handling Customer queries
Attending calls and making the calls
Making feedback calls
Maintaining stock Records
Booking air tickets
Attending the visitors and solving their queries
Taking care of the pantry and ensure that the stock is maintained and served to the associates with hygiene and care
Prepared monthly Performance Status Reports
Collated, analyzed and documented company’s quarterly and half yearly performance details
MIS reporting by using MS Excel at Operational and Client level
Generating & maintaining day to day MIS Data and updating the management
Processing financial transaction of company
Maintaining an update tracker of process.
Used Microsoft Word and other software tools to create documents and other communications.
Prepared variety of different written communications, reports and documents.
Used critical thinking to break down problems, evaluate solutions and make decisions.
Conducted research, gathered information from multiple sources and presented results.
Devoted special emphasis to punctuality and worked to maintain outstanding attendance record.
Managed team of employees, overseeing hiring, training and professional growth of employees.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

MBIT Info Services Private Limited

Laxmi Nagar

01.2014 - 12.2014

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Provided primary customer support to internal and external customers.
Updated account information to maintain customer records.
Recorded account information to open new customer accounts.
Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Built relationships with vendors to negotiate ideal terms for purchases.
Input, analyzed and reported on data covering all aspects of procurement operations.