Jaya Beheria
Operation Manager
Ghaziabad
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Operations Manager
NutriCure India Private Limited
Noida
09.2020 - Current
- Processing internal arrangements such as travel, training sessions, and team-building events
- Maintaining internal records, which may include preparing, issuing and filing company documentation.
- Acting as the first point of contact for all personnel queries
- Training, counseling and coaching our staff
- Resolving conflicts through positive and professional mediation
- Carrying out necessary administrative duties
- Developing clear policies and ensuring policy awareness
- Creating clear and concise reports
- Giving helpful and engaging presentations
- Maintaining and reporting on workplace health and safety compliance
- Handling workplace investigations, disciplinary and termination procedures
- Developed processes to save on costs and prevent losses.
- Introduced new methods, practices and systems to reduce turnaround time.
- Suggested corrective services to handle customer complaints.
- Enhanced regional branch performance by implementing proven management processes to increase revenue.
Administrator Cum MIS Executive
Auctus Global Services Private Limited
vaishali
09.2015 - 07.2019
- Handling Customer queries
- Attending calls and making the calls
- Making feedback calls
- Maintaining stock Records
- Booking air tickets
- Attending the visitors and solving their queries
- Taking care of the pantry and ensure that the stock is maintained and served to the associates with hygiene and care
- Prepared monthly Performance Status Reports
- Collated, analyzed and documented company’s quarterly and half yearly performance details
- MIS reporting by using MS Excel at Operational and Client level
- Generating & maintaining day to day MIS Data and updating the management
- Processing financial transaction of company
- Maintaining an update tracker of process.
- Used Microsoft Word and other software tools to create documents and other communications.
- Prepared variety of different written communications, reports and documents.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Conducted research, gathered information from multiple sources and presented results.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record.
- Managed team of employees, overseeing hiring, training and professional growth of employees.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
CSR
MBIT Info Services Private Limited
Laxmi Nagar
01.2014 - 12.2014
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Updated account information to maintain customer records.
- Recorded account information to open new customer accounts.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Built relationships with vendors to negotiate ideal terms for purchases.
- Input, analyzed and reported on data covering all aspects of procurement operations.
Education
Masters of Commerce -
Bachelor of Commerce - undefined
Intermediate - undefined
undefined
Skills
MS Office
Employee training
Relationship building and management
Employee Development
Team Player
Project Management
Timeline
Operations Manager - NutriCure India Private Limited
09.2020 - Current
Administrator Cum MIS Executive - Auctus Global Services Private Limited
09.2015 - 07.2019
CSR - MBIT Info Services Private Limited
01.2014 - 12.2014
ANNAMALAI UNIVERSITY - Masters of Commerce,
DELHI UNIVERSITY - Bachelor of Commerce,
- Intermediate,
- ,