Diksha Goyal
Gurgaon
Summary
Results-driven professional seeking roles in operations and training within a reputable organization committed to growth. Expertise in operational excellence and risk management, leveraging analytical problem-solving skills to implement effective solutions. Proven ability to build strong team relationships that enhance collaboration and support business goals.
Overview
2027
2027
years of professional experience
Work History
Senior associate
WNS
02.2025 - 05.2026
- Assisted team in collecting and interpreting risk management data through collaboration with risk managers.
- Supported monitoring of economic indicators and market conditions to ensure risk strategies were adjusted.
- Aided in preparation for external audits by providing documentation and explanations regarding AML controls.
- Adjusted fraud detection software settings to align with business risk profiles, enhancing security measures.
- Kept informed about regulatory changes affecting KYC to ensure compliance with current legislation.
- Reviewed new account documentation for verification of information and identification of high-risk customers.
Senior customer support executive
Droom Technologies
- Assisted in reviewing and verifying customer identification documents to help prevent identity theft and fraud.
- Supported development of anti-money laundering (AML) policies and procedures to mitigate risks.
- Monitored customer accounts for irregular spending patterns and assisted in freezing accounts to prevent further unauthorised transactions.
- Coordinated with law enforcement agencies to aid investigations of complex fraud cases.
- Provided support during internal and external audits to facilitate transparent risk management practices.
- Assisted in evaluating risk information for standard and ad hoc risk reporting.
Customer Support Analyst
IGT Pvt Solutions
- Assisted customers by verifying account legitimacy to prevent unauthorised access.
- Monitored accounts for unusual spending patterns and promptly froze accounts to safeguard against further unauthorised transactions.
- Updated customer accounts and processed payments efficiently.
- Maintained up-to-date billing information to help reduce outstanding debts.
Education
B. tech -
Rajasthan Technical University
01-2015
12th standard -
01-2011
10th standard -
01-2009
Skills
- Team leadership
- Listening proficiency
- Instruction adherence
- Rapid skill acquisition
- Social intelligence
- Analytical problem solving
- Risk assessment
- Regulatory compliance
- Fraud detection
Accomplishments
- Vice coordinator in college tech fest TECHNOMANTHAN-2K15.
- Winner of dance performance in college feast INNOVISION-2012 & SANGRAM-2013.
- Participated in various events at college level and also event coordinator of many events.
- Best Performer at 2019 in Droom Technologies.
- Due to good performance in IGT Pvt Solutions worked on Elite Queue.
HOBBIES
To Listen Music, To Explore new places, To read and know about new things, To do Art and Craft
DECLARATION
I hereby declare that all the above particulars are true to the best of my knowledge. If given a chance I will certainly complete my duties with utmost sincerity and dedication. Provide accurate, valid and complete information by using the right methods/tools. Place: Gurgaon (Diksha Goyal)
ACCOMPLISHMENTS AND STRENGTHS
- Flexible with respect to time and work pressure
- Team Leadership, organizational & management quality
- Confident and self-Motivated
PERSONAL DETAILS
- Father's Name : Mr. Dinesh Goyal
- Mother’s Name : Mrs. Savita Goyal
- Date of Birth : April 24th 1994
- Nationality : Indian
- Languages known : English and Hindi.
- Gender : Female
- Marital status : Unmarried
- Current Address : Gurgaon
Timeline
Senior associate
WNS
02.2025 - 05.2026
Senior customer support executive
Droom Technologies
Customer Support Analyst
IGT Pvt Solutions
B. tech -
Rajasthan Technical University