JAYA DEWDA
Titawda, Tehsil Sanwer, District Indore, Madhya Pradesh.
Summary
I bring strong communication skills, a calm and confident demeanor, and a friendly personality to maximize customer safety and comfort. I am dedicated to orchestrating seamless service delivery and facilitating positive outcomes with a proactive attitude toward work. I am committed to delivering outstanding service with unwavering patience, always prepared to address and resolve any challenges.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Mahindra & Mahindra
01.2023 - 06.2024
- Directed efforts to resolve customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations with composure, maintaining professionalism while orchestrating solutions to disputes and conflicts.
- Handled escalated calls with precision, negotiating resolutions that satisfied both customer needs and company policies.
- Enhanced customer satisfaction by proactively addressing concerns and providing accurate, timely information.
- Spearheaded initiatives to improve service quality, facilitating a more customer-centric approach.
Education
Bachelor Of Arts -
DAVV University
Sanwer, Madhya PradeshDiploma In Aviation -
Frankfinn Institute
Indore, Madhya Pradesh12th(Science Biology) -
Jayant Public High Secondary School
Sanwer, Madhya PradeshSkills
- Communication Skills: directed effective communication strategies, engaging with diverse teams, and articulating complex ideas clearly
- Pleasing Personality: Maintained a consistent level of professionalism and positivity, even under high-pressure situations
- Problem-Solving Abilities: analyzed and resolved issues quickly by implementing innovative and effective solutions
- Teamwork: Collaborated effectively in team settings, contributing to and supporting common goals
Languages
Hindi
Bilingual or Proficient (C2)
English
Advanced (C1)
Additional Information
- Date of Birth: 02/02/2002
- Marital Status: Single
- Nationality: Indian
- Passport: U5280336
- Gender: Female
- Height: 160 cm
Awards and Achievements
- Best Groomed Person: Received a Certificate of Excellence for outstanding personal presentation.
- Best Dancer Award: recognized for innovative and outstanding performances in Tandav and Traditional Dance.
- Kho-Kho Championship Award: Awarded for exceptional performance and strategic contributions to team success.
- Swimming Achievement: honored for exceptional performance and commitment, showcasing advanced swimming skills.
- Volunteer and Community Service: Organized events for underprivileged children and improved life quality for elderly residents at a care facility.
Timeline
Customer Service Representative
Mahindra & Mahindra
01.2023 - 06.2024
Bachelor Of Arts -
DAVV University
Diploma In Aviation -
Frankfinn Institute
12th(Science Biology) -
Jayant Public High Secondary School
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