Summary
Overview
Work History
Education
Skills
Languages
Additional Information
Awards and Achievements
Timeline
CustomerServiceRepresentative
JAYA DEWDA

JAYA DEWDA

Titawda, Tehsil Sanwer, District Indore, Madhya Pradesh.

Summary

I bring strong communication skills, a calm and confident demeanor, and a friendly personality to maximize customer safety and comfort. I am dedicated to orchestrating seamless service delivery and facilitating positive outcomes with a proactive attitude toward work. I am committed to delivering outstanding service with unwavering patience, always prepared to address and resolve any challenges.

Overview

1
1
year of professional experience

Work History

Customer Service Representative

Mahindra & Mahindra
01.2023 - 06.2024
  • Directed efforts to resolve customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations with composure, maintaining professionalism while orchestrating solutions to disputes and conflicts.
  • Handled escalated calls with precision, negotiating resolutions that satisfied both customer needs and company policies.
  • Enhanced customer satisfaction by proactively addressing concerns and providing accurate, timely information.
  • Spearheaded initiatives to improve service quality, facilitating a more customer-centric approach.

Education

Bachelor Of Arts -

DAVV University
Sanwer, Madhya Pradesh

Diploma In Aviation -

Frankfinn Institute
Indore, Madhya Pradesh

12th(Science Biology) -

Jayant Public High Secondary School
Sanwer, Madhya Pradesh

Skills

  • Communication Skills: directed effective communication strategies, engaging with diverse teams, and articulating complex ideas clearly
  • Pleasing Personality: Maintained a consistent level of professionalism and positivity, even under high-pressure situations
  • Problem-Solving Abilities: analyzed and resolved issues quickly by implementing innovative and effective solutions
  • Teamwork: Collaborated effectively in team settings, contributing to and supporting common goals

Languages

Hindi
Bilingual or Proficient (C2)
English
Advanced (C1)

Additional Information

  • Date of Birth: 02/02/2002
  • Marital Status: Single
  • Nationality: Indian
  • Passport: U5280336
  • Gender: Female
  • Height: 160 cm

Awards and Achievements

  • Best Groomed Person: Received a Certificate of Excellence for outstanding personal presentation.
  • Best Dancer Award: recognized for innovative and outstanding performances in Tandav and Traditional Dance.
  • Kho-Kho Championship Award: Awarded for exceptional performance and strategic contributions to team success.
  • Swimming Achievement: honored for exceptional performance and commitment, showcasing advanced swimming skills.
  • Volunteer and Community Service: Organized events for underprivileged children and improved life quality for elderly residents at a care facility.

Timeline

Customer Service Representative

Mahindra & Mahindra
01.2023 - 06.2024

Bachelor Of Arts -

DAVV University

Diploma In Aviation -

Frankfinn Institute

12th(Science Biology) -

Jayant Public High Secondary School
JAYA DEWDA