Jaya Khushal Dialani
Hinjewadi
Summary
Strong leader devoted to positive change. Detail-oriented delivery manager with several years of experience the field. Successful at setting and meeting long-term goals through day-to-day organization and providing excellent customer service. Committed to worker safety and efficiency over long shifts.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Delivery Manager Cybersecurity
Tata Consultancy Services
Pune
05.2023 - 02.2024
- Understanding Cybersecurity concepts related to Application Security and Enterprise vulnerability management
- Reviewing RFP word docs and Presentations prepared for customers
- Participating in RFP response calls
- Leading team of 30 for cybersecurity operations
- Negotiated contracts with vendors for hardware and software purchases or services rendered.
- Established processes for tracking project progress, monitoring performance metrics, and reporting results to senior management.
- Provided leadership and direction to team members on tasks related to the development, testing, deployment, and support of software applications.
Service Delivery Manager
Tata Consultancy Services
Pune
11.2022 - 04.2023
- Ensured SLA compliance and maintained service delivery quality standards.
- Developed operational policies and procedures related to service delivery management.
- Regular customer meeting and addressing issues and concerns
- Creation of Change notes for changes in contract
- Interacting with Finance Legal, Regulatory ,security team for contract review .
- Monthly invoicing for project billing
- Stakeholder management
- Delivering milestones with regular updates
- Preparing outstanding invoice report from finance reports
- Taking approvals from DPO, BPL and ISM for SCC in contracts
IT Project Manager
Tata Consultancy Services
Pune
05.2020 - 10.2020
- Managing multiple cards projects for APAC region including India, Philippines
- Singapore, Malaysia, Vietnam and Sri Lanka
- Collecting L0 and L1 estimates from subject matter expertise and technical teams
- Cost estimation and budget allocation
- Driving scrum calls and ensuring project is delivered on time and within budget
- Ownership of Project Planning, Build, Testing and Implementation
- Co-ordinating with Non-Card stakeholders like MQ, R2DS, IVR, Process and service APIs
- Managing cloud migration project by preparing a plan where APIs are migrated to cloud
- Communicated regularly with stakeholders about project objectives, scope changes, timeline updates, resource allocation adjustments.
- Acted as a liaison between business users and technical teams in order to develop solutions that meet customer needs.
- Identified opportunities for automation within existing processes in order to improve efficiency.
Technical Manager
Tata Consultancy Services
Pune
01.2020 - 04.2020
- Lead new engagement within TCS for an account MasterCard
- Transitioned from another vendor and used prior experience to understand different aspects of first project
- Participated in transition from previous vendor
- Created transition plan, Competency Tracker, Documentation on project via class room sessions and presented playback sessions
- Provided improvement ideas for loopholes in current system
- Collected data for metrics for client presentation
- Understood the project scope end to end and collaborated with different stakeholders
- Used previous knowledge of managing Platform operations project to correct various dysfunctional processes in current system
- Created inventory of documentation for knowledge retention and new team induction
- Mentored team for day-to-day activities and provisioned their access in system
- Serviced client on various activities like switching to DR site, Dispute data extraction and creating new merchants’ details in production
- Critical batch monitoring within SLA for Core and fraud management applications with downstream impact
- Updating confluence links with knowledge sharing
Scrum Master
Tata Consultancy Services
Pune
07.2018 - 11.2019
- Driving Scrum calls daily in a team of 12 and assigning daily work
- Planning for releases twice a month and creating change requests for onboarding feeds into lake from different AML and data management applications
- Reviewing Technical Approach for each release after FSD review and before start of development
- Testing of Framework changes which are going to support new feeds
- Interacting to different stakeholders for testing and approvals for release deployment and sending business notification
- Reviewing release documents including release notes, deployment plan , Control M jobs, Runbooks and checklist for feed onboarding releases
- Creating JIRA stories and tasks for tracking efforts
- Process improvement initiatives were tracked and ideas suggested for Change the bank and Run the bank initiatives
- Received appreciations from customer for zero defect releases for Scrum
- Participating in Scrum of Scrum calls
Project Leader
Tata Consultancy Services
Pune
04.2010 - 01.2017
- Ensuring all ITIL and ISTQB processes are followed within the project
- Presenting Metrics around Incident Management, Change management, Service management,capacity management , Outage management and Problem Management within project
- Managing team for accomplishing daily operations activities across technologies and meet expectations of client
- Monitor production batch within SLA and send Ready for Business reports with RAG status on regular intervals
- Providing support by managing the servers and applications across different environments
- Taking immediate recovery action in case of failures and estimating the impact of the same
- Change Management activities such as migration of components/applications from one environment to other etc
- Participate in Problem Management by identifying the root cause analysis of the various issues in the different applications that are being supported across environments and work on improving the performance of the system
- Provided support throughout the Conversion Activity for the merger of Smith Barney and Citi Group’s data in the Morgan Stanley datawarehouse
- This was a major and critical activity where the data was moved in 3 phases starting February 2012
- Status Reporting and resolving project related issues with regular client interaction
- Analyzing and Metrics reporting for all activities and data usage within the project
- Participating in quarterly audit and project management review meeting and ensuring processes are in place.Triple audit for project completed successfully
- Identified, evaluated and coordinated resources for assigned projects.
- Analyzed customer feedback to identify areas of improvement in products or services.
- Maintained accurate records of all project documents such as requirements, design specifications, test results.
- Created detailed reports outlining project milestones, tasks completed and budget expenditures.
- Assisted with training staff members on proper use of tools used during project development cycles.
- Developed project plans and timelines to ensure successful completion of projects.
Team Member
Infosys Technologies
Pune
05.2006 - 03.2010
- Designing the documents which is based on the requirement specifications
- Done extensive testing and wrote queries in SQL to ensure the loading of the data
- Perform unit testing at various levels of the ETL
- Developed and implemented the coding of Informatica Mapping for the different stages of ETL
- Fixed the invalid mapping's and troubleshoot the technical problems of the database
- Debug the sessions by utilizing the logs of the sessions
- Mentoring team and help them with requirement specification, designing, testing, deployment, maintenance
- Enhancement of existing projects
- Effort estimation
- Report generation
- Mentoring team and knowledge sharing sessions
- Following full SDLC cycle for each defect fix
- Daily Load monitoring and failure reporting of Wellpoint projects
- Automating existing project and putting it in Scheduler(Work Load management).
- Mentoring team for support projects and conducting knowledge transfer sessions
- Client interaction
- Sending daily status reports to the client and management
- Taking calls with the client weekly and ensuring closure of all the action items
Software Developer
LnT Infotech
Mumbai
04.2005 - 10.2005
- Ready to Work training in Mumbai
- Preparation of impact analysis document for SPT releases
- Participating in client calls and providing status
Software Developer
SYSTIME
Mumbai
04.2004 - 04.2005
- To analyze existing reports in SQR and convert those to DB2 stored procedures
- To generate reports in Cognos Impromptu Administrator
Education
Bachelor of Engineering in Electronics
Thadomal Shahani Engineering College
Bandra Mumbai12-2002
High School Diploma -
Kendriya Vidyalaya Balco
Balco04-1998
Skills
- Computer System Experience
- Core skill set
- Project Management, Informatica 951, Teradata, Unix, Cloud
- Operating System Windows 2003, Unix, Linux
- Databases MS- SQL, Oracle 8i, Oracle 9i, DB2, Teradata SQL Assistant 70, IMS
- Tools Control M, AutoSys, Tivoli Work Scheduler (IBM), MS Office, PL/SQL, Toad, Edit plus Editor
- Reporting Tool Cognos Impromptu Administrator 73, BOXIR3/2, Actuate
- Domains - Banking , Health insurance , Automotive and aerospace
Affiliations
- Book reading
- Learning astrology , vastu science .
Accomplishments
- Gold medalist in school for securing first position in class of 1998.
- Cleared NCST exam and got admission PGDST from NMIMS.
- IEEE member in college .
Certification
Certifications
- Teradata certified
- NCFM
- ITIL
- ISTQB
Languages
English
First Language
Volunteered and participated
- Fit for life
- CRR activities
- NGO donation
References
References available upon request.
Timeline
Delivery Manager Cybersecurity
Tata Consultancy Services
05.2023 - 02.2024
Service Delivery Manager
Tata Consultancy Services
11.2022 - 04.2023
IT Project Manager
Tata Consultancy Services
05.2020 - 10.2020
Technical Manager
Tata Consultancy Services
01.2020 - 04.2020
Scrum Master
Tata Consultancy Services
07.2018 - 11.2019
Project Leader
Tata Consultancy Services
04.2010 - 01.2017
Team Member
Infosys Technologies
05.2006 - 03.2010
Software Developer
LnT Infotech
04.2005 - 10.2005
Software Developer
SYSTIME
04.2004 - 04.2005
Bachelor of Engineering in Electronics
Thadomal Shahani Engineering College
High School Diploma -
Kendriya Vidyalaya Balco
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