Overview
Summary
Work History
Education
Skills
LANGUAGES
Book reading, Learning
Timeline
Generic
Jaya Konwar

Jaya Konwar

Kharar

Overview

10
10
years of professional experience

Summary

Experienced Client Service Executive with a proven track record in customer service, front desk operations, and digital media coordination. Skilled at managing communication, resolving issues efficiently, and maintaining client satisfaction. Adaptable, courteous, and eager to bring hospitality excellence and service professionalism to roles in hotel front desk or BPO settings. Fluent in English, Hindi, and Assamese.

Work History

Frelance Content & Creator Partnership Specialist

Heaven Ads
Mohali, Punjab
02.2025 - Current
  • Assisted creators in structuring campaigns, video scripts, and audience engagement plans.
  • Helped manage collaborations between creators and brands for sponsored content.
  • Provided feedback and support on improving content strategy for better reach.

Sr. Client Servicing Executive

Vertoz Group
06.2023 - 12.2024
  • Coordinated digital campaigns; handled client-facing communication.
  • Managed social media calendars & engagement.
  • Supported marketing efforts and analytics review.

Freelance Brand & Creator Consultant

Talentpeak Media
03.2022 - 03.2023
  • Focus on helping businesses and startups shape their brand identity, positioning, and customer engagement strategies.
  • Specialize in helping content creators collaborate with brands, negotiate deals, and design campaigns.
  • Ensure smooth communication between brands, creators, and their audiences, improving client satisfaction.

IT Support Technician

Allstate (Captive Unit)
12.2019 - 09.2021
  • Provided technical support for software/hardware issues.
  • Maintained high client satisfaction through timely resolutions.

Senior Executive

WNS Global Services (IAG NZ)
04.2019 - 11.2019
  • Validated financial data for insurance backend processes.
  • Exceeded daily targets with high accuracy.

Retention Specialist

Tech Mahindra (British Telecom)
10.2017 - 05.2018
  • Handled inbound calls for contract upgrades and retention.
  • Specialized in resolving escalations and maintaining loyalty.

Customer Service Rep

EXL Services (Sunshine USA)
08.2016 - 10.2017
  • Assisted elderly clients during vehicle breakdowns.
  • Delivered high empathy service, handling 70–80 calls daily.

Data Entry Operator

Arohan Microfinance
09.2015 - 08.2016
  • Processed and verified high volumes of loan applications.
  • Recognized for consistently exceeding targets.

Education

Bachelor of Commerce - Advance Accountancy

Guwahati Commerce College
01.2015

12th Grade - Commerce

Province College
01.2012

10th Grade - undefined

Jawahar Navodaya Vidyalaya
01.2009

Skills

  • Guest Relations & Front Desk Operations
  • Customer Support (Voice & Non-Voice)
  • CRM & Call Handling (Inbound/Outbound)
  • Escalation & Complaint Handling
  • Social Media & Email Communication
  • Microsoft Office & Data Entry
  • Hospitality Etiquette & Client Onboarding
  • Retention & Upselling
  • Team Coordination & Reporting
  • Campaign management
  • Customer retention
  • Client relationships
  • Client relationship building

LANGUAGES

English – Fluent
Hindi – Fluent
Assamese – Fluent

Book reading, Learning

Hobbies & Interests

  • Reading books on communication, negotiation, and customer experience to improve professional skills.
  • Learning continuously through digital resources (articles, online classes) to stay updated with industry trends.
  • Applying insights from reading and learning into client service and brand consulting work.
  • Passionate about reading self-development and business books (e.g., customer service, leadership, branding).
  • Reading non-fiction books on personal growth, business, and customer psychology.
  • Learning through online courses and workshops to continuously upgrade skills.

Timeline

Frelance Content & Creator Partnership Specialist

Heaven Ads
02.2025 - Current

Sr. Client Servicing Executive

Vertoz Group
06.2023 - 12.2024

Freelance Brand & Creator Consultant

Talentpeak Media
03.2022 - 03.2023

IT Support Technician

Allstate (Captive Unit)
12.2019 - 09.2021

Senior Executive

WNS Global Services (IAG NZ)
04.2019 - 11.2019

Retention Specialist

Tech Mahindra (British Telecom)
10.2017 - 05.2018

Customer Service Rep

EXL Services (Sunshine USA)
08.2016 - 10.2017

Data Entry Operator

Arohan Microfinance
09.2015 - 08.2016

12th Grade - Commerce

Province College

10th Grade - undefined

Jawahar Navodaya Vidyalaya

Bachelor of Commerce - Advance Accountancy

Guwahati Commerce College
Jaya Konwar