Jaya Krishna Mudapaka
Kakinada
Summary
Strategic professional in business operations known for high productivity and efficiency in task completion. Specialize in process optimization, project management, and data analysis, ensuring streamlined workflows and enhanced operational efficacy. Excel in communication, problem-solving, and leadership, leveraging these soft skills to drive team success and achieve organizational goals.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Backend Officer/Supervisor
Reliance ResQ Service Centre
Vizag
01.2025 - Current
- Currently worked a Reliance CRM (Portal), Where I handle 50 to 80 call load a day I will handle both Ac & Non- Ac calls I`m experienced in de-escalating tense situations, solving customer problems, and ensuring customer satisfaction
Backend Officer/Team Leader
Leela Shiva Enterprises (LG Service Centre)
Vizag
01.2025 - Current
- Currently, I work on an LG CRM (Portal), where I handle a load of 50 calls a day. I will handle only AC calls, assign work to AC technicians, solve customer issues,
Backend Officer/Supervisor
Sri Aditya Refrigeration Service (Voltas Service Centre)
Kakinada
02.2024 - 11.2025
- Worked as a backend officer and I will handle Voltas CRM (Portal),Where I handle 40 to 80 call load a day I will handle both Ac & beko calls I assign works to ac technicians and I will follow up technicians and rectified customer related issues
Education
Diploma - civil engineering
Aditya Polytechnic College
Surampalem01.2020
Secondary School Certificate -
Bhashyam school
Kakinada01.2017
Skills
- MS Excel
- MS Word
- Tally
- AWS
- Communication skills
- Quick learner
- Leadership qualities
- Time management
Certification
- Certification on Voltas (Disprez)
Languages
- English
- Hindi
- Telugu
Timeline
Backend Officer/Supervisor
Reliance ResQ Service Centre
01.2025 - Current
Backend Officer/Team Leader
Leela Shiva Enterprises (LG Service Centre)
01.2025 - Current
Backend Officer/Supervisor
Sri Aditya Refrigeration Service (Voltas Service Centre)
02.2024 - 11.2025
Diploma - civil engineering
Aditya Polytechnic College
Secondary School Certificate -
Bhashyam school
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