Jaya Makhija
SAS Nagar
Summary
Results-driven Operations Manager with a proven track record of managing offices ranging from 15 to 60 employees across diverse industries, including healthcare, intellectual property services, and financial firms. Proficient in streamlining workflows, managing client relationships, and coordinating teams to improve business performance and client satisfaction. Skilled in fostering high-performance teams, stakeholder communication, and strategic resource management to improve efficiency, productivity, and overall organizational success.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Operations Manager
Aaryaa and Associates
11.2024 - Current
- Oversee daily operations, ensuring smooth business processes and efficient workflow management
- Supervise office staff, track performance, and facilitate professional development
- Manage client relations, handle inquiries, coordinate with professionals, and resolve operational challenges
- Oversee financial records, compliance documentation, and administrative policies to ensure regulatory adherence
- Assisting HR functions, including recruitment, training, payroll processing, attendance tracking, and performance evaluations
- Maintain client files, financial records, and tax documents, ensuring compliance with ICAI and regulatory standards
- Ensure confidentiality and data security by coordinating with IT support for timely backups and security compliance
- Manage petty cash, office expenses, and vendor coordination
- Schedule and arrange team meetings, assignments, and deadlines, coordinating with CA interns and staff
- Ensure all licenses, subscriptions, and memberships are up to date
- Liaise with vendors, government offices, and financial institutions as needed
- Coordinate with senior partners on urgent tasks and escalations
- Handle miscellaneous office tasks, including travel arrangements, event planning, and emergency issue resolution
Operations Manager
Delhi IP
11.2019 - 10.2024
- Oversaw end-to-end operations for intellectual property services, focusing on client management and service execution
- Led a team handling patents and trademarks, ensuring timely and high-quality report delivery
- Managed office administration, resource allocation, and budgeting to improve operational efficiency
- Coordinated between internal teams and external stakeholders to streamline workflows and resolve bottlenecks
- Framing and communicating quotation proposals for various types of Patent Searching
- Offer prompt, thoughtful, and value-driven feedback and support to team members on performance, system or product-related inquiries, and other operational matters, while also conducting thorough final reviews of their work
- Trained calling teams for client conversion
- Supervised documentation, reporting, and process optimization to enhance productivity and customer satisfaction
Operations Manager
Kare Partners Group India (KPGI) Pvt Limited
02.2019 - 10.2019
- Managed hospital operations, overseeing nursing, medical staff, and support services to ensure smooth functioning
- Led administrative activities, ensuring optimal resource utilization and operational efficiency
- Coordinated interdepartmental activities to improve patient services and hospital management
- Handled recruitment, training, performance evaluations, and payroll for hospital staff
- Maintained compliance with healthcare regulations, safety protocols, and hospital policies
- Ensured that medical equipment and facilities were well-maintained and fully operational
- Acted as a liaison between hospital management, medical professionals, and external regulatory bodies
Marketing and Operations Lead
Regenerative Medical Services
12.2017 - 01.2019
- Spearheaded marketing and operational strategies to enhance business growth and service outreach
- Led the transition of the business into a franchise model, assuming responsibility for expansion and administration
- Managed business operations, client relations, and marketing campaigns to boost customer engagement
Senior Relationship Manager
CordLife
07.2012 - 12.2013
- Managed client interactions for cryogenic preservation services, providing consultation and guidance
- Oversaw logistics for sample collection, preservation, and storage, ensuring seamless service execution
Client Relationship Manager
LifeCell International Pvt. Ltd.
07.2011 - 06.2012
- Educated clients on biological preservation services and managed service logistics efficiently
Education
Bachelor of Technology - Biotech
IASE University
Churu01.2011
Skills
- Office Administration
- Operations Management
- Personnel Coordination
- Staff Supervision
- Process Optimization
- Workflow Efficiency
- Client Relations
- Stakeholder Communication
- MS office and Mail handling
- Records Management
- HR Management
- Payroll Administration
- Agreement Finalization
- Resource Allocation
- Office Infrastructure Maintenance
Certification
- Registered Patent Agent, IN/PA-3488 – Government of India
- Patent Searching Certification, IIT Kharagpur, 07/01/23 - 10/31/23
- Patent Drafting Certification, IIT Madras, 01/01/24 - 03/31/24
References
Available upon request.
Timeline
Operations Manager
Aaryaa and Associates
11.2024 - Current
Operations Manager
Delhi IP
11.2019 - 10.2024
Operations Manager
Kare Partners Group India (KPGI) Pvt Limited
02.2019 - 10.2019
Marketing and Operations Lead
Regenerative Medical Services
12.2017 - 01.2019
Senior Relationship Manager
CordLife
07.2012 - 12.2013
Client Relationship Manager
LifeCell International Pvt. Ltd.
07.2011 - 06.2012
Bachelor of Technology - Biotech
IASE University
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