Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
ProjectManager
Jaya Makhija

Jaya Makhija

Office Manager - Operation Managing Associate

Summary

Seasoned Operations Manager and talented leader with ten years of experience leveraging exceptional planning and problem-solving abilities to enhance business plans and day-to-day activities. Results-driven and resilient professional, adept at developing teams, improving processes, and increasing productivity. Solid understanding of industry trends, excellent communication skills, and a talent for identifying areas in need of improvement and implementing strategic changes. Exceptional Operations Manager focused on successful team building, cost-cutting, and operational improvements. Committed to cutting costs without compromising the quality of products and services. Reliable team player dedicated to building high-performing teams. Proven track record of enhancing business plans, improving processes, and driving productivity. Deep understanding of industry trends, excellent communication skills, and a strategic approach to implementing changes that lead to positive outcomes.

Overview

14
14
years of professional experience
4
4
years of post-secondary education

Work History

Operations Manager

Aastha Associates
12.2024 - Current
  • Company Overview: Karyashetra
  • Managing operations for a CA firm, overseeing the smooth execution of day-to-day activities
  • Ensuring efficient workflow across the team, focusing on client service and business development
  • Handling client inquiries, operational logistics, and internal process optimization to meet company objectives
  • Karyashetra

Operations Manager

Delhi IP
11.2019 - 11.2024
  • Led daily operations for the business related to intellectual property services
  • Managed ongoing projects, ensuring successful client management and delivery of services
  • Supervising client relations and team coordination for project execution

Operations Manager

Kare Partners Group India (KPGI) Pvt Limited
02.2019 - 10.2019
  • Managed day-to-day hospital operations, overseeing nursing staff, doctors, and patient care
  • Ensured smooth coordination between departments and optimized patient services
  • Supervised operational tasks such as staff scheduling, resource allocation, quality control and patient counseling

Marketing and Operations Lead

Regenerative Medical Services
12.2017 - 01.2019
  • Managed marketing and operations teams to meet targets related to the cryopreservation of biological tissues
  • Took on a leadership role after three months when the company's owner shifted responsibilities
  • Successfully transitioned the business into a franchise, assuming complete control over the office operations and business growth in the region

Senior Relationship Manager

CordLife
07.2012 - 12.2013
  • Continued the role of Client Relationship Manager but with increased responsibilities
  • Involved in both marketing and operations, leading efforts to expand client outreach and improve service delivery
  • Oversaw client interactions and coordinated sample management from collection to preservation

Client Relationship Manager

LifeCell International Pvt. Ltd.
07.2011 - 06.2012
  • Led client education on cryogenic preservation, focusing on the preservation of umbilical cord and blood during childbirth
  • Provided in-depth consultations to prospective clients about the benefits and need for biological preservation
  • Managed operational logistics for sample collection and ensured timely submission to the preservation facility for processing

Education

Bachelor of Technology (B-Tech) - Biotech

IASE University
01.2007 - 01.2011

Registered Patent Agent - undefined

Government of India

Patent Searching Certification - undefined

IIT Kharagpur
07.2023 - 10.2023

Patent Drafting Certification - undefined

IIT Madras
01.2024 - 03.2024

Skills

Operations management

Personal Information

  • Age: 37
  • Father's Name: Anil Kumar Makhija
  • Mother's Name: Neelam Makhija
  • Spouse's Name: Mr Chandan Chandna
  • Gender: Female

Timeline

Operations Manager

Aastha Associates
12.2024 - Current

Patent Drafting Certification - undefined

IIT Madras
01.2024 - 03.2024

Patent Searching Certification - undefined

IIT Kharagpur
07.2023 - 10.2023

Operations Manager

Delhi IP
11.2019 - 11.2024

Operations Manager

Kare Partners Group India (KPGI) Pvt Limited
02.2019 - 10.2019

Marketing and Operations Lead

Regenerative Medical Services
12.2017 - 01.2019

Senior Relationship Manager

CordLife
07.2012 - 12.2013

Client Relationship Manager

LifeCell International Pvt. Ltd.
07.2011 - 06.2012

Bachelor of Technology (B-Tech) - Biotech

IASE University
01.2007 - 01.2011

Registered Patent Agent - undefined

Government of India
Jaya MakhijaOffice Manager - Operation Managing Associate