Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
ProjectManager
Jaya Makhija

Jaya Makhija

Office Manager - Operation Managing Associate

Summary

Seasoned Operations Manager and talented leader with ten years of experience leveraging exceptional planning and problem-solving abilities to enhance business plans and day-to-day activities. Results-driven and resilient professional, adept at developing teams, improving processes, and increasing productivity. Solid understanding of industry trends, excellent communication skills, and a talent for identifying areas in need of improvement and implementing strategic changes. Exceptional Operations Manager focused on successful team building, cost-cutting, and operational improvements. Committed to cutting costs without compromising the quality of products and services. Reliable team player dedicated to building high-performing teams. Proven track record of enhancing business plans, improving processes, and driving productivity. Deep understanding of industry trends, excellent communication skills, and a strategic approach to implementing changes that lead to positive outcomes.

Overview

14
14
years of professional experience
4
4
years of post-secondary education

Work History

Operations Manager

Aastha Associates
12.2024 - Current
  • Company Overview: Karyashetra
  • Managing operations for a CA firm, overseeing the smooth execution of day-to-day activities
  • Ensuring efficient workflow across the team, focusing on client service and business development
  • Handling client inquiries, operational logistics, and internal process optimization to meet company objectives
  • Karyashetra

Operations Manager

Delhi IP
11.2019 - 11.2024
  • Led daily operations for the business related to intellectual property services
  • Managed ongoing projects, ensuring successful client management and delivery of services
  • Supervising client relations and team coordination for project execution

Operations Manager

Kare Partners Group India (KPGI) Pvt Limited
02.2019 - 10.2019
  • Managed day-to-day hospital operations, overseeing nursing staff, doctors, and patient care
  • Ensured smooth coordination between departments and optimized patient services
  • Supervised operational tasks such as staff scheduling, resource allocation, quality control and patient counseling

Marketing and Operations Lead

Regenerative Medical Services
12.2017 - 01.2019
  • Managed marketing and operations teams to meet targets related to the cryopreservation of biological tissues
  • Took on a leadership role after three months when the company's owner shifted responsibilities
  • Successfully transitioned the business into a franchise, assuming complete control over the office operations and business growth in the region

Senior Relationship Manager

CordLife
07.2012 - 12.2013
  • Continued the role of Client Relationship Manager but with increased responsibilities
  • Involved in both marketing and operations, leading efforts to expand client outreach and improve service delivery
  • Oversaw client interactions and coordinated sample management from collection to preservation

Client Relationship Manager

LifeCell International Pvt. Ltd.
07.2011 - 06.2012
  • Led client education on cryogenic preservation, focusing on the preservation of umbilical cord and blood during childbirth
  • Provided in-depth consultations to prospective clients about the benefits and need for biological preservation
  • Managed operational logistics for sample collection and ensured timely submission to the preservation facility for processing

Education

Bachelor of Technology (B-Tech) - Biotech

IASE University
01.2007 - 01.2011

Registered Patent Agent - undefined

Government of India

Patent Searching Certification - undefined

IIT Kharagpur
07.2023 - 10.2023

Patent Drafting Certification - undefined

IIT Madras
01.2024 - 03.2024

Skills

Operations management

Problem-solving

Customer service

Performance monitoring

Staff management

Team leadership

Organizational management

Process improvement

Customer retention

Staff training

Marketing

Employee motivation

Work flow planning

Contract management

Vendor sourcing

Policies and procedures implementation

Invoice processing

Contract negotiation

Regulatory compliance

Project planning and development

Personal Information

  • Age: 37
  • Father's Name: Anil Kumar Makhija
  • Mother's Name: Neelam Makhija
  • Spouse's Name: Mr Chandan Chandna
  • Gender: Female

Timeline

Operations Manager

Aastha Associates
12.2024 - Current

Patent Drafting Certification - undefined

IIT Madras
01.2024 - 03.2024

Patent Searching Certification - undefined

IIT Kharagpur
07.2023 - 10.2023

Operations Manager

Delhi IP
11.2019 - 11.2024

Operations Manager

Kare Partners Group India (KPGI) Pvt Limited
02.2019 - 10.2019

Marketing and Operations Lead

Regenerative Medical Services
12.2017 - 01.2019

Senior Relationship Manager

CordLife
07.2012 - 12.2013

Client Relationship Manager

LifeCell International Pvt. Ltd.
07.2011 - 06.2012

Bachelor of Technology (B-Tech) - Biotech

IASE University
01.2007 - 01.2011

Registered Patent Agent - undefined

Government of India
Jaya MakhijaOffice Manager - Operation Managing Associate