Jaya Mishra
Banking And Finance
Kanpur UP,Uttar Pradesh
Summary
Goal-driven banking professional well-versed in managing diverse customer needs with speed and efficiency. Maximizing satisfaction and bank revenue through hands-on service and support, knowledgeable product recommendations and persuasive communication skills.
Overview
3
3
years of professional experience
5
5
Certifications
2
2
Languages
Work History
Deputy manager (Retail Banking)
Axis bank ltd
Noida
12.2019 - 03.2021
- Responsible for Branch functioning and managing the mapped book of clients actively.
- Hands on experience in Transaction monitoring ,EDD, CDD, AML, KYC, Risk profiling, Sanctions.
- Maintained detailed tracking of pending KYC Updation of individuals and non individuals customers and ensured completion within TAT.
- Customer Delight by addressing customer to the right desk and resolving their queries.
- Sourcing CASA, Credit Card, General Insurance, Life Insurance, Assets and other banking products including investment products.
- ADDITIONAL HR RESPONSIBILITIES :-
- Handling joining formalities of new employees
- Handling onboarding of new employees
- Grievance Handling
- Handling BGV of New Joiners
Deputy Manager (Grade - 1) Commercial Banking
ICICI Bank LTD
New Delhi
04.2018 - 08.2019
- Handling Service Areas & General Banking operations of various Corporate Accounts
- Ensuring Timeliness in running Financial Transactions
- Taking care of all transaction processes and delivery of services; providing services to existing customers and managing all aspects of customer relationships
- Handled CP Delhi Desk, helped in execution of all the mails and queries received Via Emails and Fax
- Involved in Branch Audit Activities.
- Resolved customer queries and problems using effective communication and providing step-by-step solutions.
- Engaged with customers to better understand needs and deliver excellent service.
Education
Post Graduate Diploma in Banking -
ICICI Manipal Academy, Bengaluru
Bengaluru, KAPost Graduation - M.COM -
Kanpur University
Kanpur, UPGraduation- B.COM -
CSJM(Kanpur University)
Kanpur, UPSkills
Branch Operationsundefined
Certification
NISM Series -V- A : Mutual Funds Distributors Certification Examination.
Languages
Hindi
First Language
Hindi
Proficient
C2
English
Proficient
C2
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Grow through what you go through
Timeline
Advanced Lean Six Sigma yellow belt
11-2022
Powerpoint
11-2022
Deputy manager (Retail Banking)
Axis bank ltd
12.2019 - 03.2021
Deputy Manager (Grade - 1) Commercial Banking
ICICI Bank LTD
04.2018 - 08.2019
Post Graduate Diploma in Banking -
ICICI Manipal Academy, Bengaluru
Post Graduation - M.COM -
Kanpur University
Graduation- B.COM -
CSJM(Kanpur University)
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