Jaya Sudhan
Global Service Specialist - Insurance
Bangalore
Summary
To pursue a long-term career that nurtures my technical knowledge and to provide your esteemed organization with the best of my talent and convert all problems into solutions.
Service professional with strong track record in enhancing customer satisfaction and operational efficiency. Adept at resolving issues promptly, fostering team collaboration, and adapting to changing requirements. Skilled in problem-solving, communication, and multitasking to deliver consistent results. Dependable and focused on achieving high standards in service delivery.
Overview
5
5
years of professional experience
5
5
Languages
Work History
Global Service Specialist – I
PAYCHEX IT SOLUTIONS INDIA PVT LIMITED
11.2024 - Current
- US health insurance standards, guidelines, policies, and processes.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Cross-trained and provided backup support for organizational leadership.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
Senior Development Manager
EDELWEISS TOKIO LIFE INSURANCE
01.2024 - 10.2024
- Managed a diverse portfolio of projects across various industries while maintaining a focus on delivering high-quality solutions tailored to each client''s unique needs.
- Enhanced product development efficiency by implementing Agile methodologies and streamlining processes.
- Collaborated closely with stakeholders to gather requirements, translate them into technical specifications, and ensure customer satisfaction upon delivery.
Customer Representative Executive
TATA CAPITAL FINANCIAL SERVICES LIMITED
07.2021 - 11.2023
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues with professionalism.
- Collected customer information and analyzed customer needs to recommend potential products or services.
- Retained dissatisfied customers by offering empathetic listening skills followed by effective problem-solving approaches tailored to each individual case.
- Maintained accurate records of all client interactions through diligent use of CRM systems, allowing for targeted follow-ups and efficient customer history referencing.
Education
Bachelor of Engineering - Civil Engineering
SS International University
Bangalore08.2020
Diploma - Civil Engineering
Government Polytechnic
KGF05.2016
SSLC -
St. Mary’s High School
KGF04.2013
Skills
An effective and innovative team player
Client retention strategies
Negotiation strategies
Product knowledge
Team collaboration
Cross-functional coordination
Call center experience
Problem-solving
Time management
Interests
Reading biblical books, listening to music, watching movies, Singing, playing Games, Dancing
Personal Data
- Name: JAYA SUDHAN
- Fathers Name: Sadu Sunder Singh P
- Date of Birth: 1997-02-13
- Gender: Male.
- Nationality: Indian.
- Marital Status: Single.
Timeline
Global Service Specialist – I
PAYCHEX IT SOLUTIONS INDIA PVT LIMITED
11.2024 - Current
Senior Development Manager
EDELWEISS TOKIO LIFE INSURANCE
01.2024 - 10.2024
Customer Representative Executive
TATA CAPITAL FINANCIAL SERVICES LIMITED
07.2021 - 11.2023
Bachelor of Engineering - Civil Engineering
SS International University
Diploma - Civil Engineering
Government Polytechnic
SSLC -
St. Mary’s High School