Jaya Vanjani

I act as a strategic liaison between our company and customers, ensuring our product significantly benefits their business operations.

• Onboarding and Implementation: I oversee the customer journey, from onboarding to establishing their seamless integration with our product post-sales.
• Understand customer needs through in-depth discussions and configuring the product for successful adoption.
• Relationship Building: Build and nurturing customer relationships by ensuring responsiveness, hosting regular meetings, and conducting strategic business reviews.
• Issue Resolution: Addressing customer concerns by collaborating with internal teams for timely issue resolution.
• Feedback Loop: Collect and transmit customer feedback to our product development team for informed enhancements. Assess new enhancement requests, discussing their release schedule with the engineering team, and managing customer expectations around timelines.
• Monitor success metrics such as product adoption, ROI, and other KPIs for effective product utilization.
• Reporting and Business Reviews: Generate internal reports and analyses based on diverse data sources and use the inputs to conduct Weekly Business Reviews (WBRs) and Quarterly Business Reviews (QBRs) wherever applicable
• Renewals and Retention: Focus on customer renewal and retention by showcasing ongoing value and aligning our product with their evolving needs.
• Upsell and Cross sell: Identify opportunities for upselling and cross-selling products within our portfolio, especially Acceldata's range of data observability solutions, whenever appropriate. Collaborate with sales and product teams to address customer success objectives
• Product Trainings: Conducted periodic user training sessions to support customer understanding and product feature utilization
• Relationship Building: Established strong relationships with all customers, resulting in increased customer loyalty
• Budget Management: Successfully managed budgets and allocated resources to maximize productivity and profitability.

I hold a customer-facing role that involves interpreting, translating, and shaping requirements into tailored technology solutions using our organization's available products. My role extends across several key responsibilities:

• Collaborating with Business Development Representatives (BDR) from initial discovery sessions.
• Qualifying potential customers in conjunction with the sales team.
• Actively engaging in the entire customer lifecycle, including understanding business needs, providing tailored product demonstrations, defining Proof of Concept (PoC) success criteria, and facilitating PoC execution.
• Sharing PoC findings with customers and the sales team, preparing technical product proposals with tentative pricing upon successful deal conversions.
• Handing over finalized deals smoothly to Customer Success Teams, contributing to pricing and solution architecture with technical team input.
• Collaborating with multiple teams to design end-to-end solutions, estimate efforts effectively, and create tailored responses aligned with customer needs.
• Owning and driving proposal content and presentations, managing the lead/opportunity process until closure, including proposal defense, pricing, and commercials.
• Solely responsible for Presales duties in 2021

• Responsible for prospecting, qualifying, proposing, negotiating, and closing sales opportunities. This includes pursuit management, deal strategy, deal structuring and
• Creating end-to-end solutions in collaboration with multiple teams for solution design, development, effective effort estimations, documentation and building an overall response that is best suited to customers' needs.
• Own and drive proposal content and other artifacts (presentations), relevant to end-to-end management of the lead/opportunity process till closure including proposal defense, pricing, and commercials.
• Creating engaging presentations, steering, and handling technical discussions
• Owning Presales responsibilities single-handedly for the year 2020

• Crafted project scopes tailored to meet customer needs, delivering solutions that maximize value for both clients and the company.
• Curated essential documentation for successful vendor onboarding of Netlink, streamlining the process for prospective customers.
• Established and managed a comprehensive repository for presales documents, housing proposals and artifacts spanning all business units.
• Secured certification as an Assessment Team Member (ATM) by SEI, spearheading the formulation of Organizational Procedures for Netlink's CMMI Level 3 appraisal.
• Led IT assessment and integration initiatives, analyzing various dimensions including people, systems, strategy, delivery, and technology. Developed actionable plans and roadmaps for improvement, emphasizing data analytics to enhance decision-making and operational efficiency.

• Implemented agile methodologies and quality-control processes ensuring adherence to QA standards.

• Contributed as a developer in the travel domain for Travelport
• Worked with software development and testing team members to design and develop robust solutions to meet client requirements for functionality, scalability, and performance.
• Delivered unit-tested systems within customer-prescribed timeframes

• Joined Satyam Computer Services (Tech Mahindra) as a fresher through a campus placement program.
• Received training in Microsoft Technologies and worked on a Physician and Patient Centric Portal within the Health IT sector, focusing on enhancing healthcare processes and adhering to HIPAA Standards, servicing HL7-based Interfaces from August 2007 to November 2009.