Highly results-oriented and customer-focused Product Support professional with over 10 years of extensive field experience in service management within the mining, oil & gas, and construction equipment industry. Proven expertise in Product Problem Management, root cause analysis, warranty claims, and technical troubleshooting to minimize commercial impact and drive service excellence. Adept at monitoring product performance, analyzing Key Performance Indicators (KPIs), and coordinating with dealers, customers, and product groups to ensure optimal equipment operation and maximize customer satisfaction. Seeking to leverage strong technical acumen, communication, and coordination skills to contribute to Caterpillar Inc.'s product support objectives in the Middle East and India region.
English, Hindi, Telugu, Kannada, Tamil
Valid Indian passport with validity till 07-December-2026