Jaya Waldia

100% retention of top talent. Annual Performance Scorecard Review with PS on a bi-monthly frequency.

Within a short span of 11 months in AAM role, I have already worked on IDP with my team and help two employees promoted from my team through the internal IGP one on senior executive level and another on Analyst level.

Timely tracking and callout of potential performance issues, 1:1 monthly connect - including talent and performance discussions as standard agenda. Led smooth and successful new joiner onboarding time to competency, early callouts leading to delays in sign-off for existing and new joiners.

Support team members to attend trainings as per individual team LNA(Learning need analysis) and conduct Quarterly talent development discussion.

Overall engagement score - Support and encourage for active participation ( self and team) 1:1 backup for all desks & 1:2 for single desk/critical regions

Operating Goals and stretched Business Goals, as per the Target set for my region, west, is always achieved.

Stakeholder Management - build and maintain strong partnership. Ensure timely ATB review, as per cadence schedule. Maintain hygiene and support Process Analyst-driven governance for AR through timely closure of actionable items.

FMEA Governance and support, adhere to regular review timelines.

I have given an HHM saving of 312 Hours in West region.
White spacing and exploring opportunities for Automation and Process efficiencies Adherence to AAM Roles & Resp SPOC activities within Trade, drive governance and efficiency on all matrices Support new technology upgrades while continuing to stabilize existing technologies(e.g.: S4,GCP,Instream/BOT)

• Monitioring and Governance of overall ATB-in close co-ordination with Analyst/AAM and share POA for overall ATB Reduction through high $ & at risk allocation for respective regions (Goals to be shared by respective AAM)
• Weekly recaps of top balances to CTS on Over 60 items (Every Monday)
• Support on ATB Audits on a weekly basis along with Analyst & Publish accuracy % -97% Quality (Need basis)
• Stakeholder Calls - Lead calls and present challenges to stake holders Queries to be managed as per SLA with partnership AAM and Analyst - <=3 days SLA
• SME for Timely Completion of UAT testing as per Business requirements Region specific impact analysis or process improvements to be shared Trends,any process improvement on query rates to be identified
• Support Analyst on onboarding new members to the team Support or Lead in Implementing specific business level efficiency projects Tracking key metrics performance for the region and understanding gaps if any , work with AAMs for solution.

• Training/Mentoring team member/new joiner as and when required Reporting to office as per WWH schedule for your team Support Trade/ FSS Initiatives Results from Quality Team and Process Analyst Support in achieving stretched Business Goals as per the Target set for the respective Region .
• Proactively collaborating with AAM on identifying trends and solutions on meeting regional business goals Processing Ops Goals for self-desk and also taking complete ownership for their regions.
• Zero items in GBS influence month on month for entire region - 240/180/120/90 days Adherence to high dollar plan laid out by Analysts and AAM All the activities/ tasks mentioned in Priority Guidelines Sheet 8 Weeks training for New Joinee and 3 weeks for internal movements.

• Support and participate in Trade/FSS Initiatives. Report to the office as per the WWH schedule for your team, at least once a week or more, based on business needs. Achieve results from QA and Process Analyst. Support in achieving stretched Business Goals as per the Target set for the respective customer. Process Ops Goals for self-desk and also take complete ownership for your customers.
• Ensure all backups are duly attached to Blue Planner with updated notes (from "To Match" status) Adherence to high dollar plan laid out by Analysts Zero items in GBS influence month on month for respective customer - 240/180/120/90 days Ensure zero deviation from listed Priority Guidelines. All the activities/tasks mentioned in the Priority Guidelines Sheet.
• 1 customer, over and above primary desk support.