Jaya Achyuth Bestavemula

Work History

Lead - Onboarding, Implementation & Adoption

Freshworks

03.2024 - Current

Team Leadership & Process Design: In my role as a team lead, I’m responsible for managing a team of high-performing individuals, designing processes that enable better performance, and collaborating with cross-functional teams to optimize customer engagement and feedback loops between the customer and the company.
Operations & Performance Management: I oversee key operational areas such as hiring, onboarding, training, performance tracking, and re-training. I also manage internal recognitions and promotions based on key metrics like monthly consultation volume, CSAT scores, adoption growth (from onboarding through the first three months), and revenue generated from re-boarded customers.
Process Optimization & Enablement: To enhance team efficiency, I focus on process improvements, automation of manual tasks, creating customer-facing decks, and staying updated on new product or company releases. I ensure continuous training so the team stays aligned with the latest developments.
Product Collaboration & Customer Advocacy: I act as the voice of the customer by sharing feedback and roadblocks identified during onboarding and implementation phases. I track the lifecycle of product requests—ongoing, created, and completed—and have contributed to over 117 product changes (including bug fixes and feature enhancements) through inputs collected by my team.
Customer Success Support & Revenue Impact: I work closely with Customer Success Managers, providing them with key data for Quarterly Business Reviews (QBRs) and sales discussions around up-sell and cross-sell opportunities. The new processes introduced have helped my team generate over a million dollars in ARR in recent weeks.
Team Development & Recognition: I’ve supported my team in winning the A-Team award among seven competing teams, and personally mentored four out of ten teammates to successfully get promoted by focusing on their metrics and contributions.
Strategic Contributions: Beyond my leadership role, I’ve contributed directly to strategic initiatives such as creating benchmarking decks for customers, automating agent workflows through Freshdesk ticket integrations, and developing health assessment frameworks for large enterprise clients.

Senior Consultant - Implementation & Adoption

Freshworks

03.2022 - 03.2024

I worked closely with U.S.-based clients on onboarding, re-boarding, and implementation projects. Within three months of joining, I was recognized as the "Impressive Newcomer" for my performance.
I was nominated to be part of the Customer Advocacy Program, where I helped enterprise customers connect directly with the Product team to share their challenges and feedback. I also took ownership of tracking their requests and provided regular live updates on the progress toward resolution.
Within six months, I was selected for the Top-Tier Customer Implementation Program, onboarding and re-boarding high-value accounts with an MRR exceeding $25,000. These accounts were handpicked by leadership and closely monitored through weekly progress calls to ensure timely go-lives.
Later, I transitioned into leading internal migration projects, working directly with leadership and key stakeholders. I managed end-to-end project execution for moving top-tier customers from older versions to new platform instances. This included team coordination, testing with assigned team members, performing quality checks, and confirming smooth transitions with customers post-migration.
I also played a pivotal role in AI-related initiatives, collaborating with the Product team to identify the most effective AI use cases for Freshworks. I worked on piloting AI features with select customers, gathering feedback, and supporting iterative improvements or go-live decisions based on results.
Over two years, I earned five Quarterly Spot Awards, two H1/H2 Performance Awards, and multiple nominations for company-wide recognition programs. I was promoted to Team Lead within 16 months, becoming the youngest to do so in the team's history—significantly ahead of the typical 24–36 month promotion cycle.

Product Onboarding Specialist

Javis

07.2021 - 03.2022

I joined Javis to onboard customers from the MEA region onto our WhatsApp-based platform, which enables large retail businesses to seamlessly connect with local vendors for order placements and payments through a unified system.
I worked directly with the CEO and CSO, contributing to both strategic initiatives and day-to-day customer success operations.
As a startup, Javis offered the opportunity to take on multiple responsibilities. I led a market research and competitor analysis project focused on improving our product's user experience and positioning—evaluating pricing strategies and design elements against key competitors.
Additionally, I was involved in manual outreach, crafting and sending cold emails to prospects, setting up product demos in collaboration with the product team, and leveraging tools like HubSpot, Sales Navigator, and ZoomInfo for lead generation and coordination.
Over time, I realized that my role lacked specialization, which I believe is crucial for long-term vertical growth. As a result, I decided to step away in pursuit of a more focused and growth-oriented opportunity.

Client Success & Operations Manager

Vivish Technologies (MyGate)

11.2020 - 07.2021

I joined MyGate to manage key builder portfolios, including renowned names like Prestige, Kolte-Patil, Total Environment, and others—overseeing their operational execution at builder-managed sites.
I was responsible for 25+ builder accounts, with 100+ active sites using the MyGate platform. Within the first six months, I generated over ₹75 lakhs in revenue through effective up-sell strategies and secured multi-year contracts (5+ years) with several major clients.
My role centered around onboarding, system enablement for adoption, account expansion, and retention—even against competitors offering free alternatives. I also coordinated on-field support teams to assist with issue resolution, device deployments, and customer training.
Unfortunately, during the COVID-19 pandemic, due to strategic downsizing, our entire team was dissolved. While my tenure was cut short, I remained highly motivated and deeply interested in continuing to grow within the role.

Regional Sales Manager

Etag Software Solutions

08.2019 - 11.2020

Led end-to-end digital transformation projects by managing cross-functional dependencies, engaging directly with CXO-level stakeholders across 100+ customer interactions, and delivering tailored SaaS solutions for business-critical challenges.
Owned regional sales strategy and execution, driving growth through targeted outbound campaigns, live product demos, and webinars—resulting in increased market share and improved product visibility.
Successfully sold and implemented SaaS platforms including IoT, VMS, EMS, and Payroll systems, while coordinating with product, technical teams, vendors, and partners to ensure on-time delivery and adoption.
Strengthened client relationships and retention by addressing business pain points, delivering strategic solutions, and cultivating long-term partnerships with key enterprise accounts.
Streamlined internal operations by mentoring new sales team members, aligning marketing and product launch efforts, and leveraging HubSpot to track performance metrics, pipeline health, and revenue forecasting.

Summary

Overview

Work History

Lead - Onboarding, Implementation & Adoption

Senior Consultant - Implementation & Adoption

Product Onboarding Specialist

Client Success & Operations Manager

Regional Sales Manager

Education

MBA - Marketing Management & Business Analytics

Bachelor of Technology - Electrical & Electronics Engineering

Skills

Accomplishments

Software

Certification

Interests

Work Availability

Work Preference

Work Type

Work Location

Important To Me

Languages

Websites

Timeline

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