Jaya Anand Kumar T

01.2017 - Current

Supervised day-to-day operations to meet performance, quality and service expectations.
Maintained a clean, safe, and organized store environment to enhance the customer experience.
Developed strong working relationships with staff, fostering a positive work environment.
Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Collaborated with the management team to develop strategic plans for business growth and improvement.
Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Implemented staff training programs, enhancing product knowledge and improving customer service skills.

Summary