JAYA CHANDRA KOLALAPUDI

• Responsible for Farm loan collections (0 to Infinity buckets ) .Worked in KA&TN Zone from Dec2019 - Mar2024 based out of Bengaluru and currently handling AP+TG Zone from Apr2024 based out of Hyderabad
• Managing in house collection team in 4 regions of the zone with a team size of 220+ FOS ,ACMs and RCMs
• Region wise strategy planning and implementation to achieve monthly CD efficiency and to arrest the flows to 90+ buckets .
• Account level resolution plan in 90+ buckets by involving the legal team and other stake holders
• Closely working with sales team for 1st EMI & Dealer Trade advance accounts collection
• Giving a continuous feedback to sales and credit teams on the portfolio behavior at PIN code wise ,Dealer wise ,OEM wise to build a healthy loan book
• Designing monthly collection incentive schemes and setting mile stone target to the filed teams based on portfolio distribution and focus areas of the month
• Region wise daily productivity monitoring by motivating and driving the team to achieve monthly targets

Notable Achievements

• Won star award for the financial year 2020-21.
• Got a promotion in 2022-23

• Responsible for CV loan collections in Andhra Pradesh, Telangana, Karnataka, Tamilnadu and Kerala states for a book size of Rs.960Cr's with 15000 live accounts
• Managing team of 4 state heads directly reporting supported by 10 ACMs, 4 Legal managers and 65 in house FOS
• Planning and implementing effective collection strategies in line with collection targets of 30+, 90+ and NPA
• Conducting timely litigation actions against sticky accounts such as section 138, 156 and arbitration by coordinating with legal team
• Providing regular feed backs to inter departments such as credit and sales team on geo limits, default trends in the market for building quality portfolio
• Developing network of vendors for repossessions, valuations, parking yards in the two states
• Timely liquidation of repossessed vehicles stock through on-line and direct auctions
• Monitoring of loss on sale collections.

Notable Achievements

• Awarded as Best State Head in Collection for the FY 2015-2016, 2016-2017 & 2017-2018.
• Promoted from State Head to Regional Head level in FY 2016-17 and to Zonal Head in 2017-2018.

• Responsible for collections of CVs, LCV and SARAL loans in AP with book size of 250 Cr
• Managing in-house collection team of 18 with 5 on-roll collection managers directly reporting
• Controlling of current bucket, 30+ & 90+ DPDs with an eye on NPA provisioning
• Resolution of INFANT delinquent cases by coordinating with sales and credit teams
• Monitoring and controlling repossession activity of vendors
• Follow-up of legal cases filed by empaneled advocates under Sec138, Sec-156, Sec-9 and DRT for problematic cases resolution
• Enrollment of advocates and other vendors like repossessions agents, stock yards and monitoring them.

• As Branch Manager for CV & PC loans business: Lead a result-oriented team and responsible for managing the branch
• Ensuring high quality service and customer relationship management
• Own all branch objectives and overall branch supervision
• Ensure achievement of overall Branch targets by generating business and cross sales
• Key customer relationship management & supervision of all high-net-worth customer programs
• Ensure all components of the branch sales model function as per designed
• Review branch operations reports branch merchandising & co-ordination with marketing at product level
• Review cash and vault register
• Periodic review of progress vs
• Objectives
• Ensure clarity of business objectives among staff
• As State Head - NPA accounts of CV & PC portfolio: Responsible for NPA contracts resolution in Andhra Pradesh
• Monitoring and guiding 14 branch executives across A.P for better resolution of NPA
• Appointing recovery agencies and driving them towards NPA resolution targets
• Repossession of vehicles as per the statutory norms
• Enrollment of advocates and filing cases for chronic NPA resolution
• Responsible for against cases resolving and updating day to day status to the central Legal department
• NPA resolution through Lock ad lath & arbitration
• Conducting open and online auctions for timely disposal of repossessed stock
• Follow-up with insurance companies for claims processing and settlement.

Notable Achievements

As a Branch Manager

• Cemented healthy relations with the dealer and key customers in Guntur, Prakasam and Nellore districts. .
• Successfully established over 35% market share in CV & PC business across all the dealerships in the operating area.
• Grabbed 80% market share in RTC hire bus business at Guntur in the FY 2010.
• Successfully resolved all NPA contracts in Nellore branch and achieved “ZERO” NPA branch status.

As a State Head

• Significantly reduced the NPA s from 16.6 Corers to 11.2 Cr
• Actively involved and solved chronic NPA contracts Vijayawada and Kodada locations.

• Heading team of 40 agency executives and 4 agency managers for collections & delinquency control
• Accountable for handling a portfolio of 2000 delinquent cases
• Actively involved in delinquency control for 30+, 90+, NCL and PDD
• Daily tracking of X, 30, 90 and 180+ DPD portfolio on the basis of roll rates
• Appointing and training collection agencies
• Achieving branch audit ratings through set process management
• Responsible for timely disposal of repossessed stock
• Cementing healthy relations with the legal bodies, law enforcement agencies and local administration for ensuring seamless business operations.

Notable Achievements

• Joined the organization as a bucket manager and promoted to branch collection manager with in the firstyear
• Maintained lowest levels of TW delinquency across south in Vijayawada branch during2006-07

• Achieve sales targets and providing customer service
• Responsible for cross sell & enhancing relationship with existing customers
• Customer service to ensure walk in customers issues
• Selling of Investment products like Mutual Fund, Insurance & Current account & Saving account
• Managing Operations like A/c opening, Fixed Deposit, Lockers, and Forex etc
• Deepening of existing Current account & saving account relationships
• Generation of referrals from internal database
• Customer acquisition & cross sell to walk in customers
• Generate business and cross sell all products and services of the Bank
• Enhance the value of existing accounts of Current account & saving account customers
• Acquisition & Servicing of High Net Worth customers.

• Responsible for sourcing of Two-wheeler loans in the assigned dealer counter by coordinating with dealer sales team
• Participating in dealer sales promotional activities to generate leads
• Handling credit queries and ensuring to disburse the loans on time
• Ensuring TAT for each process from log in stage to disbursement of loan
• Adhering to credit policy
• Ensuring genuine documentation and adhering process as stipulated by credit department
• Bringing down the overdue receivables by daily monitoring collection executives/agencies and completing the entire collection cycle
• Repossession of vehicles as per process and disposal of repossessed stock.

Notable Achievements

• Promoted from Jr. Officer to Sr. Officer in the first six months.
• Awarded as “Best Performer” of the FY 2001-2002.