Jayachandrahaashini J
Bangalore
Summary
An IT Analyst with 7.7 years of experience specializing in Resource Management and Banking Domain projects. Proven expertise in coordinating with delivery partners across 17 Nordic accounts, ensuring optimal resource allocation and smooth project execution. Demonstrates strong analytical, organizational, and leadership skills to effectively manage assignments and teams. Highly motivated professional with exceptional interpersonal and communication abilities and a proven capacity to quickly learn and apply new technologies to drive operational excellence.
Overview
10
10
years of professional experience
Work History
Resource Management
Tata Consultancy Services
06.2024 - Current
- Managing end-to-end resource allocation, utilization, and optimization across multiple projects.
- Partnering with delivery managers and project leads to ensure timely staffing of associates based on skill.
- Forecasting resource demand and planning bench utilization effectively.
- Facilitating onboarding, offboarding, and internal mobility of associates.
- Coordinating with recruitment teams for critical skill hiring and niche requirements.
- Tracking and maintaining associate skill matrix and availability reports.
- Driving workforce planning meetings with senior leadership to align resourcing with organizational goals.
- Monitoring compliance with organizational policies, contractual obligations, and billability targets.
- Engaging with associates to address concerns, encourage career development, and improve retention.
- Supporting RMG (Resource Management Group) in ensuring cost-effective staffing strategies.
- Experienced in delivering effective production support within the investment banking sector, demonstrating a deep understanding and significant hands-on involvement.
- Monitored and maintained the technical integrity of assigned work orders and deliverables, ensuring high-quality outcomes. Diagnosed and resolved system failures, recommending and implementing changes in designs, tolerances, or processing methods.
- Database Management: Proficient in SQL Management Studio for efficient database management.
- Perform timely and appropriate escalation of critical production environment incidents and proactively identify patterns of recurring incidents to improve service capabilities Supported diverse operations—Front, Middle, and Back-office—in live production.
- Implemented ITIL methodologies, specializing in Service Transition (Change and Knowledge Management) and Service Operation (Incident, Demand, and Problem Management) within a dynamic production support setting.
- Supported diverse operations—Front, Middle, and back office—in live production.
Senior System Analyst
Team Lease Digital Pvt Ltd
04.2022 - 06.2024
- Developed report for few primary applications which is involved in day-to-day activities
- Taking care of incidents and analyzing the cause and solving them
- Monitoring on ITRS tool where we can find the issues
- IREPO- It is a principal application used by REPO in fixed income Financing Business
- Responding to user calls, emails and chats and resolving problems as per the guidelines provided.
- Providing MMA keys for application relative activities in server
- Undertake Root Cause Analysis to determine the origin of problems for both application and batch issues.
- Raising incident in ticketing tool “Service First” to resolve requests raised from the customer end.
- Monitoring of batch jobs which runs on scheduled time and taking action before SLA and completing the task.
- Checking the space usage in servers and resolving before it causes any impact on servers.
- Supporting on weekend release
- Implementing JIL for jobs to run in scheduled timings and to help in periodic ones.
- Working on CONDOR by checking the files are delivered and by running the batches.
- Working on job failures by finding the root cause and fixing by delivering the feeds
- To provide book access to the users
- Resolving user incidents by checking the root cause and resolving it
- Book provisioning is done to the users as needed and requested by them.
- Creating CR for changes that to be implemented and executing it successfully.
- Checking for feeds that are delivered in correct time so that the jobs run in scheduled time.
- Loading of data’s manually in server and helping the application in performing the right duties without any delays.
- Performing Infra related activities.
- Scheduling patching so that the bugs can be fixed and changes can be done.
- Company Name & Exp: Team Lease Digital Pvt Ltd 2.2Years Experience
- Role: Senior System Analyst
- Duration: Apr 2022- June 2024
- Client: Barclays
- Tools: Unix, Service First, ITRS, Autosys
- Project Description: Prime services RTB L1/L2 Support
Senior System Engineer
Infosys Ltd.
10.2015 - 10.2019
- Responding to user calls, emails and chats and resolving problems as per the guidelines provided.
- Undertake Root Cause Analysis to determine the origin of problems for both application and batch issues.
- Working on servers and rectifying the cause if there is any problem with applications.
- Working tediously to meet the pre-assigned service level agreements (SLA of tickets).
- Providing approval for application relative activities to access the servers and database.
- Handling critical P2 and P3 incidents and resolving incidents raised by reporters which includes password resets and application access issue and logon issue.
- Monitoring of batch jobs which run on scheduled time and acting before SLA and completing the task.
- Raising incident in ticketing tool ServiceNow to resolve requests raised from the customer end.
- Proactively identify patterns of recurring incidents to improve service stability.
- Company Name & Exp: Infosys Ltd. 4 + Years’ Experience
- Role: Senior System Engineer
- Duration: Oct 2015 - Oct 2019 (4 years)
- Client: Royal Bank of Scotland (NatWest Markets)
- Tools: Unix, ServiceNow, Autosys, Geneos
- Project Description: RBS L1 & L2 Production Support
Education
Bachelor of electrical and electronics engineering - EEE
Jeppiaar Engineering College
Chennai01.2015
Higher Secondary Course Certificate - XII Std
St. Joseph of Cluny Matriculation Higher Secondary School
Neyveli01.2011
Secondary School Leaving Certificate Exam - X Std
St. Joseph of Cluny Matriculation Higher Secondary School
Neyveli01.2009
Skills
- Domain : Application and production Support
- Database : SQL
- IMS Middleware
- Operating System : UNIX
- Other Tools : AutoSys, ITRS, IREPO , MS Office
- Applications : Xgen, RTA, Condor, Cristal
- Shellscripting
- Basic knowledge in PYTHON and AI(ATS)
- Applications : Xgen, RTA, Condor, Cristal
DECLARATION:
I consider myself familiar with Information technology aspects. I am also confident of my ability to work in a team. I hereby declare that the information furnished above is true to the best of my knowledge. PLACE: Bangalore DATE: 11/11/25 Jayachandrahaashini J
Timeline
Resource Management
Tata Consultancy Services
06.2024 - Current
Senior System Analyst
Team Lease Digital Pvt Ltd
04.2022 - 06.2024
Senior System Engineer
Infosys Ltd.
10.2015 - 10.2019
Higher Secondary Course Certificate - XII Std
St. Joseph of Cluny Matriculation Higher Secondary School
Secondary School Leaving Certificate Exam - X Std
St. Joseph of Cluny Matriculation Higher Secondary School
Bachelor of electrical and electronics engineering - EEE
Jeppiaar Engineering College