Summary
Overview
Work History
Education
Skills
Academic Profile - Education
Relevant IT Work Experience
Non-IT Work Experience
IT Onsite Work Experience
Current handling projects in Wipro
Management Projects handled in the past
BI and SAS Technical projects worked in the past
Disclaimer
Timeline
Generic

JAYADEEP GUNDABATHINI

Hyderabad

Summary

Experienced and driven professional with over 15+ years of overall experience, including relevant IT expertise of 12+ years in Business Intelligence tools, Platform and Infrastructure. Demonstrated success in leadership, Consultant, Project management, IT Ops Management and Service delivery, with a combined total experience of 7+ years in these areas. Currently serving as a dedicated Project Manager at Wipro, leading multiple BI technology teams globally for the clients of Banking and Financial Services domain. Proven track record of managing more than 20 technical projects so far, consistently exceeding customer expectations and ensuring high levels of satisfaction in diverse domains, such as Banking and Financials, Telecommunications, Insurance, and TBUs.

My objective is to work in the most challenging environment that provides me ample opportunities to learn and to contribute. Also to become a key asset in the organization by implementing my knowledge up to the fullest extent and thereby contributing meaningful to the life.

Overview

13
13
years of professional experience

Work History

Project Manager

Wipro Limited
02.2019 - Current
  • Effective management of IT Ops, Project management and Service delivery
  • Monitoring technical team progress and ensuring compliance with all parameters
  • Ensuring ticket resolution and quality is being maintained along with SLA management
  • Responsible for end-to-end Resource management like technical Hiring, project allocations, onboarding, leaves, shifts, productivity and up-skilling
  • Co-ordinate, support and mentor the team for smooth processing and delivering service
  • Leading multiple technology teams of BI and Analytics globally with a team size of 100+.
  • Providing regular updates to upper management and Stake holders with weekly/monthly project status, updates, and productivity of employees.
  • SLA Management, Cross- skilling and Transition management.
  • Stakeholder management, Governance calls, Weekly and Monthly Operational reviews.
  • Identifying key cost drivers and ensure to optimize them.
    Taking care of head counts, project allocations and billings.
  • Handling all types of escalations and ensuring customer always delighted.
  • Ensuring the compliance of project systems, access, schedules, quality and policies.
  • Weekly team meetings to address the issues and to provide the information and take feedback.
  • Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
  • Planned, designed, and scheduled phases for large projects.
  • Established effective communication among team members for enhanced collaboration and successful project completion.
  • Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
  • Identifying new business opportunities and takes responsibility of the project SOWs
  • Identifying and analyzing potential project risks and develops effective risk mitigation plans to eliminate risk or minimize the risk
  • Identifying the inefficiencies and providing recommendations for process improvements
  • Ensuring all the team members are cross skilled that they may become adaptive and flexible as per the business requirements
  • Collaborated closely with senior management to align project objectives with strategic company initiatives, ensuring that efforts contributed to overall business growth.
  • Coordinated with cross-functional teams to resolve project issues and mitigate risks.
  • Prepared and submitted project invoices for review and approval.
  • Implemented continuous improvement initiatives to optimize project outcomes while maintaining cost effectiveness.
  • Mentored junior team members in project management best practices to enhance their skills and contribute to better overall performance.
  • Maintained open communication by presenting regular updates on project status to customers.
  • Identifying the top talent, recognizing, grooming and encouraging them to grow along with the organization by taking up next level roles and responsibilities
  • Merging of teams and managing the transitions across the teams which benefits the customers to reduce the cost
  • Resource allocation, Head count additions by proper workload projection
  • Taking regular grooming sessions and mentoring the team to drive towards the project objective
  • Maintaining all the compliance parameters Green throughout the year.

Sr. Business Analyst / Analytics Manager

Tata Consultancy Services
02.2016 - 08.2018
  • Handled all types of RFPs related to SAS admin and Business Intelligence projects across vertical
  • Co-ordinate, support and mentor team for smooth processing and delivering service
  • Growth of existing account, People projection with skillset, skillset movement, cross trainings
  • Resource allocation, Head count additions by proper workload projection
  • Project management, Process management and people management
  • Maintaining gross margins for assigned projects
  • Incident- Problem- Change management, SLA Management, Transition management
  • Administer and maintain SAS applications and SAS solutions
  • Managed stakeholder expectations through transparent communication and timely status updates, ensuring alignment between project deliverables and business objectives.
  • Improved project efficiency by analyzing business processes and identifying areas for improvement.
  • Supported leadership team with reporting, analysis, and business presentations to inform divisional strategies.

SAS Technical Analyst

Allianz Technology
08.2013 - 11.2015
  • Maintaining platform for SAS Business analytics
  • Administer and maintain SAS applications and SAS solutions
  • Installation and Configuration of SAS applications
  • SAS Support on Grid and Non-Grid architectures
  • Built platform of SAS Classic Paas which serves for all entities as 'Platform as a Service'
  • Secure SAS configuration on each server machine
  • Data migrations, version upgrades and content migrations
  • Mentoring all the team members and upskilling them technically.
  • Enhanced system performance by identifying and resolving technical issues through thorough analysis and troubleshooting.
  • Coordinated with external vendors during system implementations or upgrades, ensuring timely completion within project constraints.
  • Developed comprehensive documentation outlining system specifications and procedures, facilitating seamless knowledge transfer among team members.

SAS Consultant

Info drive Software Limited
03.2013 - 08.2013
  • Installation and Configuration of SAS applications
  • Maintaining platform for SAS Business analytics
  • SAS Campaign Management and environment setup
  • Administer and maintain SAS applications and SAS solutions.
  • Solved functional and technical obstacles and worked closely with project team from different streams.
  • Developed client-specific documentation, enabling efficient use of SAP applications and functionalities.
  • Streamlined business processes for clients by conducting thorough analyses and recommending improvements.
  • Conducted in-depth user training sessions to facilitate smooth adoption of newly implemented SAS systems.

SAS Administrator

Eyeres Corporation Limited
10.2011 - 08.2013
  • Monitoring, logging and troubleshooting SAS Servers
  • Administer and maintain SAS applications and SAS solutions
  • SAS User, Group and Server management
  • Troubleshooting all the basic SAS server issues.
  • Served as the primary point of contact for all SAS-related inquiries, providing prompt resolution to user concerns.
  • Maximized system availability by proactively identifying potential issues and implementing preventative measures.

Education

Bachelors Degree - Chemical Engineering

Nagarjuna University
Guntur
04.2008

Skills

  • Project Management
  • IT Operations management
  • Stakeholder management
  • Project scope, Planning and Tracking
  • Staff Management
  • Risk Management
  • Performance Improvements
  • Cross-Functional Collaboration
  • Coaching and Mentoring
  • Data Analysis
  • Compliance Monitoring
  • Employee Performance Evaluations
  • Resource Allocations, Efforts and utilization
  • SLA Management
  • Cross Skilling and merging of teams
  • Performance Management, R&R
  • Weekly, Monthly, Quarterly reviews
  • RFPs and Project SOWs

Academic Profile - Education

  • B. Tech, 2008, Chemical Engineering, A
  • Intermediate, 2004, MPC, A
  • SSC, 2002, A

Relevant IT Work Experience

  • Wipro Limited, Project Manager, 02/2019 to Present
  • Tata Consultancy Services, Sr. Business Analyst / Analytics Manager, 02/2016 to 08/2018
  • Allianz Managed operations & Services, SAS Technical Analyst, 08/2013 to 11/2015
  • Info drive Software Limited, SAS Consultant, 03/2013 to 08/2013
  • Eyeres Corporation Limited, SAS Administrator, 10/2011 to 08/2013

Non-IT Work Experience

  • Chemical Engineering institute, 02/2009 to 09/2011
  • ICICI Prudential, L&T Finance and others, Sales Advisor, 02/2009 to 09/2011

IT Onsite Work Experience

ALLIANZ : DC consolidation project - Germany, France, Switzerland, Austria.

DC center consolidation is a project to consolidate all the 165 data centers of Allianz across the world into 5 data centers. In this project, I've been part of rebuilding SAS globally that was operating from 100+ countries as operational entities with ~35K user base.


TCS: Saudi Telecom Company - Saudi Arabia, Bahrain.

Taken care of leveling up their SAS architectures from non-Grid to Grid.

Current handling projects in Wipro

1.  Project: Consumer Analytics Grid - SAS Analytics Hub: (March 2019 – Till now)
Client: CITI Bank (North America and Mexico)
Role: Project Manager  
Skills/Tools used: Project Management, SLA Management, IT Operations management, Service Delivery.

2. Project: Global Business Intelligence Services: (April 2020 – Till now)
Client: CITI Bank (APAC, EMEA, NAM and MX)
Role: Project Manager for all the BI Technology teams globally
Skills/Tools used: Project Management, SLA Management, IT Operations, Service Delivery.

3. Project: ICG BI Services: (December 2022 – Till Now)
Client: CITI Bank
Role: Project Manager
Skills/Tools used: Project Management, Transition Management, SLA Management, IT Operations and Service Delivery.

Management Projects handled in the past

Company: Tata Consultancy Services
Roles: SAS Consultant / Analytics Manager

4. Project: Tata Teleservices Limited  (Feb 2016 – Aug 2018)
Role: SAS Consultant / Analytics Manager
Skills/Technology/Tools:  Consultant, Team leadership, Process improvements, Planning and Mentoring, SAS expertise, SAS Enterprise Suite.

5. Project: Ericsson (February 2018- August 2018)
Role: Operations Lead
Skills/Technology/Tools: Consultant, Agile Methodology, Scrum calls, Kanban, Team leadership, Analytics, SAS 9.4 platform suite, SAS administration, ETLs, SAS Data Integration Studio.

(6) Project: Saudi Telecom Company (Nov 2017 – Feb 2018)
Role: SAS Consultant at Riyadh (Saudi Arabia)
Operating System: Linux, Windows
Skills/Technology/Tools: Technical Consultant, SAS expertise, Process improvement, Risk management, SAS 9.4, SAS Customer Intelligence Studio, Campaign management.

(7) Project: Comcast – Universal Studios (Nov 2016 – Feb 2017)
Role: SAS Consultant
Skills/Technology/Tools: Worked on RFP, Business Analyst, Technical Consultant, SAS expertise, Process improvement, Risk management, SAS 9.4, SAS Customer Intelligence Studio.

(8) Project: Singtel – Singapore Telecommunications Limited (Dec 2016 – Jan 2017)
Role: SAS Consultant and Business Analyst.
Skills/Technology/Tools: Business Analyst, Technical Consultant, Engineering Architecture.

BI and SAS Technical projects worked in the past

Company: Allianz  
Role: SAS Analyst/Administrator

(9)  Project: SAS DC consolidation: December 2014 –November 2015
Role: Sr. SAS Administrator
Skills/Tools used: SAS rebuilding, SAS upgrades, version migration from 9.2 to 9.4, Data migration, application migrations.

(10)  Project: SAS Classic Paas 9.4 (Platform as a Service) : Dec 2014 –Nov 2015
Role: Sr. SAS Administrator
Skills/Tools used: SAS version migration from 9.2 to 9.4, Data migration, application migrations, configuration management, Grid server implementation and management.

(11) Project: Global Business Intelligence 9.3 : Aug 2014 - Nov 2015
Role: Sr. SAS Administrator
Skills/Tools used:  SAS 9.3 Grid server administration, SAS Consultation, Platform Administration.. maintenance and Support.

(12) Project: SAS Classic Paas Visual Analytics 9.4: Dec 2014 – Nov 2015
Role: SAS Consultant
Skills/Tools used: SAS Visual Analytics, SAS 9.4 administration, LASR server management, HDFS, troubleshooting basic SAS server issues.

(13) Project: SAS Financial Management Operations: (Dec 2014 – Nov 2015)
Role: SAS Administrator
Skills/Tools used:  SAS administration and maintenance of the platform, SAS Financial Management Studio, SAS Forecasting studio.

(14) Project: Allianz Deutschland (ADAG) Operations – SAS 9.2 : (Aug 2013 – Nov 2015)
Role: SAS Administrator
Skills/Tools used:  SAS Administration of 9.2, Platform maintenance, end to end SAS server support.

(15) Project: Allianz Reinsurance 9.1.3 : (Aug 2013 – Aug 2014)
Role: SAS Administrator
Skills/Tools used: SAS Administration of 9..1.3,  Platform maintenance, SAS Operations and Support.
Company: SAS INDIA
Role: SAS Consultant

(16) Project: IDEA Advanced Analytics Project – SAS 9.2: (Mar 2013 – Aug 2013)
Client: IDEA Cellular  
Role: SAS Consultant
Skills/Tools used: SAS Consultation, Platform maintenance, Hotfixes, license upgradation.

(17) Project: IDEA Cellular Campaign Management - SAS 9.3: (Mar 2013- Aug 2013)
Client: IDEA Cellular
Role: SAS Consultant
Skills/Tools used: Campaign Management, SAS Grid server administration, LSF.

(18) Project: IDEA Social Network Analysis- Customer Linking Analysis: (Mar 2013 - Aug 2013)
Client: IDEA Cellular
Role: SAS Consultant
Skills: SAS Installations, Configurations, platform setup and maintenance, SAS administration of 9.2.


Company: Eyeres Infotech India Private Limited.
(19) Project: Enterprise Decision Analytics Platform (eDAP): (Oct 2011 – Mar 2013)
Client: Ally Financial Corporation
Role:  Sr. SAS Analyst
Skills: Basic SAS administration of 9.2, Configurations, metadata security, User management, Server and Role management, troubleshooting all basic SAS server issues.

(20) Project: General Motors Acceptance Corporation (GMAC): (Oct 2011 – Mar 2013)
Client: GMAC (Mortgage)
Role:  Sr. SAS Analyst
Skills: Basic SAS administration of 9.2 Configurations, metadata security, end to end Operations support and maintenance.

Disclaimer

I hereby declare that the above information and facts furnished here are true to the best of my knowledge and belief.

Timeline

Project Manager

Wipro Limited
02.2019 - Current

Sr. Business Analyst / Analytics Manager

Tata Consultancy Services
02.2016 - 08.2018

SAS Technical Analyst

Allianz Technology
08.2013 - 11.2015

SAS Consultant

Info drive Software Limited
03.2013 - 08.2013

SAS Administrator

Eyeres Corporation Limited
10.2011 - 08.2013

Bachelors Degree - Chemical Engineering

Nagarjuna University

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JAYADEEP GUNDABATHINI