Jayadeep S Pillai
Trivandrum
Summary
Dynamic service operations leader with extensive experience at TVS Personal Mobility Solutions, driving revenue growth and enhancing customer relationships. Proven expertise in operations management and human resources, successfully overseeing multi-branch projects while fostering team motivation and retention. Adept at profit and loss management, delivering measurable results in competitive environments.
Overview
31
31
years of professional experience
Work History
Deputy General Manager (Service)
TVS Personal Mobility Solutions (P) Ltd
10.2018 - Current
- Head service operations, control new workshop projects and administration for South Kerala
- Body Shop Systems and Process across Kerala (17 Branches)
- Revenue Management and branch coordination
- Liaison with insurance companies and manufacture
- Single point of contact (SPOC) for service operations
- Create business Plan and developing business
- Business responsibility with Profit & Loss (Project Budget Monitoring)
- Customer Management (Develop and Manage existing customer relationship)
- People Management that includes mobilization, motivation and retention
- Resource Management
General Manager (Service)
South Park Motor (P) Ltd
Trivandrum
03.2017 - 09.2018
- Head service operations, control new workshop projects and administration
- Revenue Management and branch coordination
- Liaison with insurance companies and manufacture
- Single point of contact (SPOC) for service operations
- Create business Plan and developing business
- Business responsibility with Profit & Loss (Project Budget Monitoring)
- Customer Management (Develop and Manage existing customer relationship)
- People Management that includes mobilization, motivation and retention
- Resource Management
General Manager (Service)
KTC Mahindra
Kochi
08.2015 - 03.2017
- Head service operations, control new workshop projects and administration
- Revenue Management and branch coordination
- Business responsibility with Profit & Loss (Project Budget Monitoring)
- Customer Management (Develop and Manage existing customer relationship)
- People Management that includes mobilization, motivation and retention
- Resource Management
Area Manager (Service)
Toyota Dealer (South Region)
Jizan
08.2012 - 05.2015
- Head service operations, control new workshop projects and administration
- Revenue Management and branch coordination
- Business responsibility with Profit & Loss (Project Budget Monitoring)
- Customer Management (Develop and Manage existing customer relationship)
- People Management that includes mobilization, motivation and retention
- Resource Management
General Manager (Service)
Mohandas Motors (P) Ltd
Trivandrum
12.2009 - 06.2012
- Head service operations, control new workshop projects and administration
- Revenue Management and branch coordination
- Liaison with insurance companies and manufacture
- Single point of contact (SPOC) for service operations
- Create business Plan and developing business
- Business responsibility with Profit & Loss (Project Budget Monitoring)
- Customer Management (Develop and Manage existing customer relationship)
- People Management that includes mobilization, motivation and retention
- Resource Management
Asst. General Manager (Service)
Cosmic Honda, Platino Cars India (P) Ltd
Kochi
03.2009 - 12.2009
- Head Service operations, control new workshop projects, administration, liaison with insurance companies, Manufacturers
- Requirement gathering for project at customer site
- Overall responsibility of modules including design, development of modules
- Role also includes adhering to quality procedures as specified by BMW and Honda
Region Head - Kerala
T. V. Sundaram Iyengar & Sons Ltd
Kochi
03.2008 - 03.2009
- Head a group of Managers, control new workshop projects, administration, and liaison with insurance companies, franchises & Head Office
Senior Works Manager
Indus Motors
Kochi
02.2006 - 03.2008
- Company Overview: Corporate Office
- Head a group of works managers, control new workshop projects, administration, liaison with manufacturers and insurance companies
- Corporate Office
Works Manager
Indus Motors
Trivandrum
07.2001 - 02.2006
- Control on work floor and supervisors, administration, pre-delivery inspection, warranty department
- Liaison with the manufacturer, insurance company and customer care departments
Senior Service Adviser
Bahwan Automotive
Sultanate of Oman
02.1996 - 05.2001
- Head a group of service advisers and control on service reception and coordinating with service engineers
Customer Relation Officer
Popular Vehicles and Services Limited
Trivandrum
02.1994 - 02.1996
- Head Front Office and Customer Care Department
Education
Diploma in Mechanical Engineering - First Class
Technical Education Department, Government of Kerala
Skills
- Human resources
- Sales management
- Staff training and development
- Cross-functional team coordination
- Corporate communications
- Operations management
- Organizational development
- Service operations
- Revenue management
- Project management
- Customer relationship management
- Profit and loss management
- Workshop administration
- Insurance liaison
- Business planning
- Team leadership
- Employee retention
- Resource allocation
- Quality assurance
- Strategic planning
- Performance monitoring
- Data review
- Supply chain management
- Budget allocation
Languages
- English
- Malayalam
- Tamil
- Hindi
- Arabic
References
Available upon request
Hobbies and Interests
- Family
- Cricket
- Traveling
Personal Information
- Passport Number: W 2865533
- Number of Children: 1
- Date of Birth: 01/05/70
- Nationality: Indian
- Driving License: Driving License in India, Oman and KSA
- Marital Status: Married
Timeline
Deputy General Manager (Service)
TVS Personal Mobility Solutions (P) Ltd
10.2018 - Current
General Manager (Service)
South Park Motor (P) Ltd
03.2017 - 09.2018
General Manager (Service)
KTC Mahindra
08.2015 - 03.2017
Area Manager (Service)
Toyota Dealer (South Region)
08.2012 - 05.2015
General Manager (Service)
Mohandas Motors (P) Ltd
12.2009 - 06.2012
Asst. General Manager (Service)
Cosmic Honda, Platino Cars India (P) Ltd
03.2009 - 12.2009
Region Head - Kerala
T. V. Sundaram Iyengar & Sons Ltd
03.2008 - 03.2009
Senior Works Manager
Indus Motors
02.2006 - 03.2008
Works Manager
Indus Motors
07.2001 - 02.2006
Senior Service Adviser
Bahwan Automotive
02.1996 - 05.2001
Customer Relation Officer
Popular Vehicles and Services Limited
02.1994 - 02.1996
Diploma in Mechanical Engineering - First Class
Technical Education Department, Government of Kerala
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