Ashwini Kasbe
NAVI MUMBAI
Summary
Dynamic marketing professional with a strong foundation in marketing services and a proven ability to drive brand growth. Expertise includes strategic planning, market analysis, and campaign execution, resulting in increased customer engagement and revenue. Committed to leveraging skills in a challenging role that fosters professional development and contributes to organizational success.
Overview
18
18
years of professional experience
Work History
PBSRM
AXIS BANK
02.2023 - 11.2024
- Ensured customer satisfaction through regular engagement, and prompt service.
- Effectively collaborated with a team of three Relationship Managers (RMs).
- Resolved customer queries/issues within the defined turnaround time (TAT).
- Generated new customer leads through multiple channels.
- Identified sales prospects, and executed business development initiatives.
- Followed up on new leads and referrals to drive business growth.
- Achieved monthly sales targets while cross-selling assets and fee-based products.
- Adhered to internal bank guidelines and procedures.
- Maintained periodic status reports, including daily activity tracking, and follow-ups.
Customer Experience Manager
Heritage Motors Mumbai Pvt Ltd
09.2022 - 01.2023
- Company Overview: Authorized Dealer, Tata Motors, in Panvel.
- Managing three showroom branches of Heritage Motors.
- Strong communication skills, including active listening, and effective questioning.
- Committed to ensuring customer satisfaction through high-quality service at Heritage Motors.
- Proven expertise in customer relations, both in person and over the phone.
- Identify potential customer complaints and resolve them to ensure customer satisfaction is up to the mark.
- Arranging promotional events and activities.
Customer Relationship Manager
ARJ Services
05.2022 - 08.2022
- Coordinated with local DSAs to maximize business opportunities, as needed.
- Ensured customer satisfaction by delivering high-quality service.
- Demonstrated strong customer relations skills in person and over the phone.
- Identified and leveraged potential marketing opportunities through strategic quoting.
- Maintained detailed records of meetings, and prepared minutes for official correspondence.
Front Office Head & ADMIN
Little World Mall
04.2011 - 04.2022
- Served as the face of the mall, representing its brand and values.
- Demonstrated strong communication skills, including active listening, and effective questioning.
- Ensured customer satisfaction by overseeing quality service provided by stores.
- Maintained excellent customer relations, both in person and over the phone.
- Identified and capitalized on potential marketing opportunities through strategic quoting.
- Organized meetings with investors and brand representatives, and drafted agreements upon finalizing proposals.
- Planned and executed promotional events to generate revenue for the mall.
- Monitored outstanding payments from brands, the food court, and banquet services, ensuring timely collection.
- Oversaw housekeeping, security, maintenance, and marketing activities to ensure smooth operations.
- Successfully created and managed online marketing campaigns across Google, Facebook, and Instagram.
Started With CRE Then Promoted CRM
JMD Auto (India) Pvt. Ltd.
08.2007 - 03.2011
- Company Overview: Authorized Dealer for Škoda Cars.
- Led and managed a team of three Customer Relationship Executives (CREs).
- Maintained a daily workshop loading report, tracking the number of cars serviced, advisor assignments, job cards issued, and work-in-progress status.
- Prepared and shared daily reports, and pending car status updates, with the Head Office in Aurangabad.
- Set daily call targets, and ensured achievement to maximize appointment bookings.
Team Leader
CRESCORE MARKETING SOLUTIONS PVT.LTD
08.2006 - 06.2007
- Set and achieved performance targets for both self and team.
- Generated client referrals to drive new customer acquisition.
- Organized promotional activities to enhance awareness of various insurance products.
- Motivated team members to achieve daily targets, and maintain high performance.
- Designed attractive incentive plans to boost team motivation and engagement.
- Educated clients on the importance, benefits, and investment aspects of insurance.
Education
M.Com -
University
B.Com -
University
H.S.C. -
Mumbai Board
S.S.C. -
Mumbai Board
Additional Qualification
- Diploma in Software Programming with 75%
- MS-CIT with 60%
- Certified GOOGLE DIGITAL COURSES
- IRDA License certified
- NISM License certified
Timeline
PBSRM
AXIS BANK
02.2023 - 11.2024
Customer Experience Manager
Heritage Motors Mumbai Pvt Ltd
09.2022 - 01.2023
Customer Relationship Manager
ARJ Services
05.2022 - 08.2022
Front Office Head & ADMIN
Little World Mall
04.2011 - 04.2022
Started With CRE Then Promoted CRM
JMD Auto (India) Pvt. Ltd.
08.2007 - 03.2011
Team Leader
CRESCORE MARKETING SOLUTIONS PVT.LTD
08.2006 - 06.2007
M.Com -
University
B.Com -
University
H.S.C. -
Mumbai Board
S.S.C. -
Mumbai Board
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