Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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VENKATA JAYADEV SHARMA

Customer Service In Novotel
Kadapa

Summary

Dynamic Customer Service Representative with a proven track record at Jaya Sharma, excelling in problem-solving and active listening. Enhanced customer loyalty through empathetic complaint resolution and effective conflict management. Adept at quickly learning product knowledge, ensuring high customer satisfaction in fast-paced environments.

Overview

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1
Language

Work History

Customer Service Representative

Jaya Sharma
12.2020 - 2023
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Responded to customer requests for products, services, and company information.
  • Proven ability to learn quickly and adapt to new situations.

Education

Bachelor of Science - Hospitality Industry Travel And Tourism

ZHPHS High School Kadapa
Kadapa

Bachelor of Science - BSC Statistics

ZHPHS School Kadapa
Jainagar Colony

Skills

Customer service

Problem-solving

Active listening

Product knowledge

Time management

Call management

Accomplishments

Telugu. HINDI. English.

Telugu poet.

Books

Timeline

Customer Service Representative

Jaya Sharma
12.2020 - 2023

Bachelor of Science - Hospitality Industry Travel And Tourism

ZHPHS High School Kadapa

Bachelor of Science - BSC Statistics

ZHPHS School Kadapa
VENKATA JAYADEV SHARMA Customer Service In Novotel