Jayadevee Narendran

• Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
• Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
• Increased client satisfaction by building strong relationships and addressing their needs promptly.
• Collaborated with sales team to identify potential upsell opportunities and expand client base.
• Provided comprehensive reporting on account performance, enabling clients to make data-driven decisions about future investments.
• Conducted regular account reviews to identify areas for improvement and ensure continued success.
• Established clear communication channels between clients and internal teams, ensuring seamless project execution.
• Negotiated contract terms with clients, securing favorable agreements for both parties.
• Streamlined internal processes for better efficiency in account management tasks.
• Streamlined account management processes, reducing response times and improving client service quality.
• Boosted client retention by developing and implementing comprehensive account management strategy.
• Negotiated contracts with focus on maximizing profit and ensuring client satisfaction.
• Established long-term customer relationships to enhance client loyalty and satisfaction.
• Conducted quarterly business reviews with major accounts to assess satisfaction and identify areas for improvement.

Client Services Executive for Apple TV Plus And Apple TV Fitness for 7 months in Premiere Digital Services.

• Updated internal databases with account information to maintain concise, clear records.

Experienced and professional Audio, Video, and Subtitles QC & Compliance Technician for OTT platforms such as Amazon Prime, iTunes, Netflix, Google, Lionsgate, NBC, and Apple TV. Specialized in compliance QC for Amazon Prime Videos, with expertise in territories including India, UAE, and Turkey.

Freelancer for Audio, Video and Subtitle QC for Blu-ray content, HD content & SD Content