JAYADIVYA SAIPRASAD

Key Results:

1. Technical checks/Submissions: Performing technical checks without any errors, ensuring that the editor assignment guidelines are followed including revised submissions; No lapses concerning special issue assignments/VSI assignments.

2. Email: STAR approach should be followed for all email correspondences. Appropriate procedures should be communicated to the stakeholders/customers for any clarification. Communication standards should be set at high levels - Inclusive of Editor chasers/invite commentary/reviewer invitation.

3. DIB: Upload DIB manuscripts appropriately and send them back to the authors done on time without any lapses and delays.

4. Mailboxes: Mailboxes should be handled appropriately without any delays. Responses are shared in the STAR format to all internal and external stakeholders. Root causes for the queries are analyzed and actions are taken appropriately for query reduction in the respective mailboxes.

5. Absence coverage: Support team during Absences – Coverage with no lapse

6. Procedures: Review procedures and make changes as required, keep up to date with procedures.

· Developed and maintained courteous and effective working relationships.

· Proved successful working within tight deadlines and fast-paced atmosphere.

· Participated in team-building activities to enhance working relationships.

• Client service, second level lead, author enagement, process training
• Generated daily reports and recommendations for corrective actions to assist senior management in making decisions for improvements in operations
• Second level lead for the team, providing assistance preparing management reports and delgating work based on the requirement
• Collected data from the team and prepared productivity reports on a weekly basis for management
• Managed more than 30 emails daily, Constant communication with authors/ editors either through email or phone call and helped them with shaping up the manuscript
• Handled a set of 200 authors under Dentistry and Veterinary divisions
• Now working with 7 projects (MRW journals and edited books) providing addtional support to the editors and the clients
• Working on manuscripts with assessments, permission clearance and contracts
• Updating clients on regular basis on the status of the projects and have a great rapport with them.

• NR relationship manager with 150 clientele
• Inbound service along with sales
• Product and process training
• Responded to customer questions, provided solutions, and resolved issues quickly and effectively which resulted in increase in customer satisfaction ratings
• FPR for siebel clearance, task being allocated to team members, quick sessions on the new product and process training
• Been NR relationship manager and have handled service and sales
• Well versed in banking applications
• Experience in training and mentoring new joiners in terms of product and process
• Conducting quality control training and coaching based on peers' scores
• Giving constructive feedback suggesting improvements as needed.