ABOUT ME
1. With almost 2 years of experience in managing Science & Technology books in the HCM division and an overall 9+ years of experience in Project management (Book and Journals) across publishers and customer relations. I've collaborated with clients and stakeholders, overseeing the entire publishing process from analyzing manuscripts to the final publication. I learn with agility, authentic, positive, deadline- focused and excel at time management
2. Skilled enough to train and coach members on the existing process with good communication skills (verbal and written).
3. Highly acquainted with customer service with a focus on driving customer satisfaction and sales in banking.
I have almost 2 years of experience managing Science & Technology books in the HCM division and an overall 9+ years of experience in Project management (Book and Journals) across publishers and customer relations. I've collaborated with clients and stakeholders, overseeing the entire publishing process from analyzing manuscripts to the final publication.
Key skill and responsibilities:
1. Proficiency in overseeing and managing the full project, including scoping, planning, scheduling, documentation and progress reporting, cost estimation, and monitoring to guarantee project completion within predetermined time/budget constraints. As of August 2024, I have 50 books that have been published, and I am currently managing an additional 30 books that are in progress.
2. Maintain frequent contact with clients (authors and editors), guiding them through the publishing process. Exposure to working in coordination with clients and stakeholders worldwide to collect requirements and produce solutions that meet those needs.
3. Coordinate with the editorial team to ensure that all content is delivered according to the schedule. Recognize the needs of authors, editors, and businesses, and order them according to importance to the company.
4. Updating internal stakeholders on project statuses and progress to address any issues and guarantee timely and high-quality completion.
Key Results:
1. Technical checks/Submissions: Performing technical checks without any errors, ensuring that the editor assignment guidelines are followed including revised submissions; No lapses concerning special issue assignments/VSI assignments.
2. Email: STAR approach should be followed for all email correspondences. Appropriate procedures should be communicated to the stakeholders/customers for any clarification. Communication standards should be set at high levels - Inclusive of Editor chasers/invite commentary/reviewer invitation.
3. DIB: Upload DIB manuscripts appropriately and send them back to the authors done on time without any lapses and delays.
4. Mailboxes: Mailboxes should be handled appropriately without any delays. Responses are shared in the STAR format to all internal and external stakeholders. Root causes for the queries are analyzed and actions are taken appropriately for query reduction in the respective mailboxes.
5. Absence coverage: Support team during Absences – Coverage with no lapse
6. Procedures: Review procedures and make changes as required, keep up to date with procedures.
· Developed and maintained courteous and effective working relationships.
· Proved successful working within tight deadlines and fast-paced atmosphere.
· Participated in team-building activities to enhance working relationships.
English Certificate)- Vantage Level from University of
Cambridge (May 2012)
IELTS Level 1 (Dec 2018)
BCIF, FINACLE, DOTNET- Banking Applications