Jayahar R

• Provided exceptional customer support, resolving complex technical issues with effective communication skills.
• Reduced downtime by proactively identifying potential network problems and implementing corrective measures.
• Work experience in SD WAN technologies like Aruba Central and Cisco SDWAN Manager
• Maintain standard configuration for the network devices as per client’s requirement like Creating Template and configuring polices
• Ensure incidents are followed up with timely updates to customer in accordance to service level requirement
• Monitor and resolve WAN issues to ensure a timely resolution. Maintain Network availability, Capacity and Quality of service to meet SLA targets through proactively monitoring and evaluating network performance
• Implement changes/solutions to meet customer network infrastructure needs within area of technical responsibility

Client : Tata Consultancy Services