Jayahsree Boddu
Banker
Hyderabad
Summary
Proven success in developing and managing solutions for small business banking customers.
Familiar with lending, deposit and loan products.
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities.
Committed to maintaining professional relationships to increase profitability and drive business results.
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support.
Proficient in customer service best practices and related options.
Overview
5
5
years of professional experience
5
5
years of post-secondary education
Work History
Junior Officer
Bank of Baroda
Hyderabad
05.2017 - Current
- Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Maintained up-to-date knowledge of product and service changes.
- Recommended products to customers, thoroughly explaining details.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Educated customers about billing, payment processing and support policies and procedures.
- Business Development of Branch and General Banking day to day Operations.
- Cash/Fund Management. Alternate delivery channels and Digital products.
- Executed Teller Operations, Cash Operations and remittances.
- Basic Lending operations-Retail Credit.
- Forex Operations. General Branch Administration.
Education
Bachelor of Technology - Civil Engineering
Jawaharlal Nehru Technological University Hyd
India 05.2009 - 06.2013
Post Graduate Diploma in Banking And Finance - Banking And Finance
Baroda Manipal School of Banking
Gujarat, India 02.2016 - 06.2017
Skills
Documentation and reporting
Documentation and notes
Relationship building
Complaint resolution
Business Development
Timeline
Junior Officer
Bank of Baroda
05.2017 - Current
Post Graduate Diploma in Banking And Finance - Banking And Finance
Baroda Manipal School of Banking
02.2016 - 06.2017
Bachelor of Technology - Civil Engineering
Jawaharlal Nehru Technological University Hyd
05.2009 - 06.2013